Logi Circle 2, laggy feed and slow notifications

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Ralyt

• February 03, 2021 11:57

I have 3 circle 2's
All are strategically mounted very close to accesspoints, if testing with my phone right next to the circle cameras I get 200+ mbit downstream, network seems all good.

However, if I open the app it takes many seconds for each camera feed to load.
If im not home and the cameras record something, it often takes more than one minute for me to get notified on my phone.

At the moment im on the free plan, but had premium for a few months too and had the same problem. On HomeKit secure video, the notifications are INSTANT - but often miss recordings, especially in the dark.

Please advice?

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• Official comment

  

  Praveen R

  • February 09, 2021 07:33

  Hi there,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Praveen

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