Doorbell camera goes offline, then loses motion configuration

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Ryan Walters

• February 09, 2021 21:17

My doorbell camera will randomly go offline for 10-15 mins a few times a day. When it comes back online, my motion settings are not honored as the Home app shows my activity zones but I get generic “motion detected” notifications. Does anyone know of an upcoming firmware update to fix this? Seems to be worse with the latest Apple tvOS upgrade. My WiFi has no issues (also not using a mesh router) and I haven’t seen any problems related to power. Ambient temps are well within the supported range.

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  Praveen R

  • February 10, 2021 07:45

  Hi there, thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,

  Praveen

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