Adding a Circle View to HomeKit on an Eero Pro Network

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Dan Pierce

• March 22, 2021 05:07

I just wanted to relate a solution to an issue with adding a new Circle View camera from within the Apple Home app.

At first it would get as far as attempting to connect and then giving up after a few minutes.

What I realized is that the camera wants a 2.4 Ghz wireless connection and was unable to get it from the Eero Pro system.

As it turns out, you can temporarily disable the 5GHz wifi while you are adding the camera.

in the Eero app, got to Settings ->Troubleshooting->My device won't connect->My device is 2.4 GHz only.

You will be given a button that will pause it for 15 minutes.

Doing this allowed me to setup my camera with time to spare.

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• Official comment

  

  Jasmin P

  • March 22, 2021 05:48
  • Edited

  Hi Dan Pierce,

  I am so sorry for the inconvenience caused. It seems that there's already a ticket open on this issue. Please don't worry our team will help you further

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  Shawn Llewellyn

  • March 31, 2021 11:05

  Jasmin P.. If you read his post its a solution, not a support question! Stop with the "copy and paste answers" on support questions it doesn't help. Also stop posting that the topic has been answered because your support doesn't answer anything except "wait for an email". Logitech Support is of no help, we must have the solution or answer posted here.Thanks

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