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Circle view homekit issue

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5 comments

  • Official comment
    Jasmin P

    Hi Jay Lai,

    Thanks for reaching out and sorry to hear about your experience. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Jay Lai

    I am glad you come ack to me. I can show you how it looks like with screen shot. Hope thats setup or firmware issue that can be resolved easily

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  • Jasmin P

    Hi Jay Lai

    You're most welcome. A ticket has been created on your issue, so you can share the screenshot over the ticket so that our team can have a look into that and help you further.

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  • Jay Lai

    I sent the screen shot to logi support email with my ticket number 957925 in subject line. Your feedback is appreciated.

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  • Gary Smith

    Hi

    I am also having this issue.

    I can view the live stream for a short amount of time but then cuts off. I get a similar issue when trying to view recordings.

    Will be interested to hear what the answer is.

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