Circle view homekit issue

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Jay Lai

• March 20, 2021 06:02
• Edited

Full screen streaming on macbook air for 10 mins or so. It goes grey and said camera is not responding. All firmware and ios are up-to-date. Resetting all devices problem still exists. Whats going on?

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• Official comment

  

  Jasmin P

  • March 22, 2021 05:42

  Hi Jay Lai,

  Thanks for reaching out and sorry to hear about your experience. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  Jay Lai

  • March 22, 2021 06:12

  I am glad you come ack to me. I can show you how it looks like with screen shot. Hope thats setup or firmware issue that can be resolved easily

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  Jasmin P

  • March 22, 2021 07:13

  Hi Jay Lai

  You're most welcome. A ticket has been created on your issue, so you can share the screenshot over the ticket so that our team can have a look into that and help you further.

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  Jay Lai

  • March 23, 2021 03:35
  • Edited

  I sent the screen shot to logi support email with my ticket number 957925 in subject line. Your feedback is appreciated.

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  Gary Smith

  • March 23, 2021 12:55
  • Edited

  Hi

  I am also having this issue.

  I can view the live stream for a short amount of time but then cuts off. I get a similar issue when trying to view recordings.

  Will be interested to hear what the answer is.

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  Jay Lai

  • April 19, 2021 23:45

  If there is no more feedback, i might consider to file a complaint. If you cant resolve my issue, the bottom line is to inform. I am very disappointed with your product and services.

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