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Announcement: Harmony Remote Manufacturing, Service and Support Update

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231 comments

  • Kevin Herring

    Just to add to what has already been said: The harmony range is superb and I don't know what I would do without it. I would happily pay a small monthly subscription to keep the functionality.

    My ask of PKHarmony is that Logitech either sell the business unit or open-source the software/hardware so that others may continue to enjoy it, in much the same way that the Squeezebox and Logitech Media Server was.

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  • Jean-Philippe8227

    Je suis tellement triste ! La plus mauvaise nouvelle de l'année 2021...

    Jamais le HDMI CEC ne remplacera vos produits... 

     

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  • Wolf Schenk

    I'm shocked that such a great product line is discontinued.

    Unfortunately my companion remote is broken and there is no possibilty to get replacement.

    I don't think that I can trust Logitech in the future, so I won't buy any Logitech product in the future if there will be no solution to replace broken Harmony parts.

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  • JB

    This announcement reminds me of a recent move by Samsung with the SmartThings platform.  They too announced that they were getting out of the hardware manufacturing business (for SmartThings devices and hubs), but they committed to keeping the service alive, so third party manufacturers could pick up the hardware side, and they could collect licensing fees.  they basically flipped their business case upside down to drive profits through partnerships.

    Logitech didn't specifically lay it out the same way, but it does look look they have left the door open to a similar scenario. Or maybe I'm being delusional, and looking too hard for a silver lining here.  

    Please, Please, Please Logitech....don't let these Harmony devices, and more importantly the database of commands, go to waste.  You have a very valuable piece of technology on your hands.  If you can't figure out a way to make it profitable, sell it to someone else and let them figure it out.

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  • Paul Janssen

    This is truly awful Logitech. I'm not sure why you kill such a great product and leave your users in the dark. Not sure if I will buy any of your products again!

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  • Richard1423

    What is Logitech thinking?? They are hands down the only decent universal remote company out there.  I don't really like trying to get my AV equipment working through my smartphone or screaming at Alexa--and some of my equipment isn't even Internet capable.  What if my current unit breaks down when the replacements are no longer available--they do wear out.  Pleeeezzz don't create dis-Harmony in my life!!!!!!!!!!!!!!!

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  • Tim Hopper

    I have been using harmony remotes for 20 years and had to replace many because buttons quit functioning because of poor quality. But kept buying new ones because of the platform. Terrible decision by Logitech discontinuing this line. As for me, I will now avoid all Logitech products for this and poor quality.

     

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  • Kelvin

    Supporting the database through some kind of subscription can work. Have a free level for people who rarely do system updates or changes, like a free day per year. Paid tiers could be an annual charge for frequent use and/or pay for a week or a month when working out a whole new system. The service has to be time based, not log-in based, to allow multiple log-ins for a given time period so the user can confirm that everything is working as expected and the user's family can run through their workflows.

    Logitech could create an SDK for access to the database that other h/w manufacturers and app developers could use so Logitech looks less like a villain and more like this was actually thought through. Then someone else could pick up manufacturing hubs in all kinds of cool and useful form factors. Those manufacturers could partner with Logitech such that they provide some level or amount of paid subscription when someone buys their controller or hub (revenue share). A combo smart speaker / Harmony hub could tick a lot of boxes for people. Could build a hub into a sound bar.

    The handset doesn't really need a boatload of buttons. Two or three levels would do it. Elite, Companion, and Mini (no numbers or smart home control, just TV stuff). Anyone could make these.

    Just a little vision is all it takes. 

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  • Brandon Near

    I'm certainly not impressed and I don't understand why the announcement lacks clarity. What is the reason for the decision? From what I'm seeing, there's more than enough consumer support to keep this product line alive. It's a sad move and there won't be a capable enough replacement any time soon

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  • Scott4382

    What a horrible decision from the execs at Logitech.  It's like they delegated the research to some millennial interns.  "Yeah dude, people can just control everything with their phones these days.  Who needs remotes."  A seperate app for everything, Smart TV, roku is certainly not very convenient and context switching between them to do an "activity" ... oh please.  Why would a market leader of a product in a niche nobody is really competing with abandon it?  I would hope they license the Harmony line to a company who will continue to develop it.  This was one of the last Logitech products I enjoyed and sought out.

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  • Don Atwell

    Scott, you hit the nail on the head. Somebody thinks the "yo dude" world is the way of the future. Or maybe they just want to cash out now. Or maybe they're clueless with no vision. Either way, I'm out. Yes, I'm older, but I'm sick of stuff like this. As it turns out, there are better keyboards and mice than Logitech. I'm going to try them and my new Logi stuff might be headed to the trash. Sorry for the rant, but this situation just pisses me off as a loyal customer for 2 decades.    

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  • Brendon1181

    This is truly devastating news, and I honestly hoped it was just a bad rumour... I can't tell you how much I love my Harmony Elite and how lost I would be without it. I use it to control my entire home theatre, lighting, fans, and use it with my Google Home. And as many have discovered, there is nothing on the market currently to replace it. Here, I was hoping Logitech would add one of the AC units I'm thinking of buying, but instead, I discover that we're at the beginning of the end here... :-( I know this is probably naïve, but I honestly hope Logitech see the support and love people have for their products and consider reversing their decision. Otherwise we can only hope that a new company steps up to the plate to fill the enormous gap they are leaving... 

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  • MIke Schindler

    There are no alternatives!! If you don't want to support the devices at least make it open source and give it to the community who will continue keeping the devices alive as long as they work.

    The hardware is very good and the community would make great use of it. Don't make us throw them in the trash in a few years because you don't want to maintain the servers or add device support anymore.

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  • Volkmar Schmidt

    Crowd Funding! This would be my suggestion: If the production of the Logitech remote control hardware is not profitable enough, then the production should be carried out using crowd funding. If a sufficiently large number of orders comes together so that, for example, a Harmony 950 can be produced for $250, Logitech could order a correspondingly large lot and then distribute it to the community. What do you think?

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  • Hans van der Vliet

    I've been thinking about how Logitech can better market the Harmony remotes so that the production of their Harmony remotes can continue.

    I always thought Logitech was a company of ugly computer mice and poorly designed keyboards. I often came across them in electronics stores.

    I bought a Harmony Elite on the advice of my son to operate my TV, Soundbar, Apple TV and Set-top box. I was fiddling with at least 3 remotes! Now, about 7 years later, everything is still working perfectly. All equipment has long since been replaced for better, but the Harmony Elite is worthy of its name. The remote control is still as new and the system is up to date. It turns out to be "the Apple of remote controls".

    Because it annoys me that you throw such a beautiful child (Her name is Harmony) away with the bathwater, I did some study what Logitech is for a company. I thought it was an Asian company, partly because of the ugly stuff I came across in your electronics stores.

    To my surprise it turns out to be a Swiss company! Swiss means superior quality to most consumers. Logitech was founded in 1981 in Apples, Switzerland. The company emerged from the Lausanne University of Technology, where Professor Jean-Daniel Nicoud invented the modern computer mouse!

    What a good story and what a good birthplace: Apples ...

    In the meantime, your distribution channels are disappearing (electronic stores) and new ones are added (online stores). I think you are not adapting your strategy enough to this. In my memory about Logitech I mainly still see that black computer junk in the electronics stores.

    There is not enough experience at Logitech, I see little or nothing of you, while I am a registered customer for many years! That's very strange ...

    When I see how your customers are attached to their Harmony remote and have been a longtime customer of yours, I wonder, why are you treating Logitech customers so badly? Why are you not doing anything about your image? Why am I not receiving uplifting news and now very bad news?

    A good example is Sonos. Their products are respected by everyone for their quality and design. Sonos is not cheap, but what you buy from it is a jewel of technology and design. In addition, you really have the feeling that you are part of a community.

    It should not be the case that you are disposing of such a good product as the Harmony remotes just for economic reasons. There are ways to give new life to Harmony. It is in my opinion Logitech's poor marketing strategy that Harmony is unprofitable. I hope to have brought you new insight. I wish you a lot of success.

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  • DeWayneIverson8631

    Wow this took me by surprise! I have been using Harmony Remote systems for years. I have a sophisticated home theater system with multiple streaming video devices, Sat TV, -amps- music devices -lighting etc. The Harmony controls all these and their different inputs with ease. The wife would not know how to control any of this if it were all on separate remotes and configurations. She now has one touch to get whatever she wants to see or hear. So I ordered another just now. If my current harmony keeps on going I will have a replacement waiting in the wings. Who knows I have an Oppo 205 whos value has gone through the roof perhaps the Harmony will do the same, a good investment anyway.

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  • Quibit

    I think the real problem is that Logitech hates paying programmers and software engineers and the Harmony brand is a software intensive division. I've had my Elite for four years and the charging indicator bug is still there. They couldn't be bothered to write 64-bit MacOs software. No one seems to like the iOS and Android apps.

    Some ancient division leader must think this stuff should work like the PS/2 port days.

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  • Evan Meeks

    How exactly can a company be so naive to the desires of their entire customer base for a specific product line to say "We expect no impact to our customers by this announcement", while every single customer of theirs is screaming from the mountaintops how big of a mistake this is? 

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  • Don Atwell

    Evan, I guess that gets to the point of what we are all saying. If it's just Logitech, or the times we live in, it's hard to say. "Yea though I walk through the valley of the shadow of a clue, I shall fear no clue".

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  • rimo

    Simple reason that you did not enough success as expected. Not enough known to people (marketing).

    Another bad decision by Logitech. Keyboards break, headsets are done without much replacement items and now Harmony.

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  • AmosSmith1487

    Terrible choice! Done supporting Logitech based on this decision.... waiting for someone to prove them wrong so I can support that company.

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  • Chris Romano

    With the whole smart-home craze growing by the day, you’d think a company that’s got no competition on the DIY space of smart remotes focusing on AV stuff could find multiple ways to make a profit!

    Companies like Control-4 make home automation for people who are willing to pay $$$ and who don’t mind giving up any ability to do stuff by themselves, so there should be a huge opportunity for Logitech to support people like us who don’t want to have to call an installer every time they get a new device.

    Logitech obviously lacks vision if they are just giving up!

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  • Malagant 2009

    I too have registered here primarily to express my gratitude for the superlative Harmony remotes (I have had several since my first Harmony One many years ago, currently I use the excellent Harmony Elite) but also my great disappointment to hear they will be discontinued. Like others here I am a bit shaken and the thought of having to return to 5 separate remotes for my current set up (tv, cable-modem, 4K BD player, PS3 and Atmos Soundbar) makes it run cold down my spine.

    I see that Logitech Support say that ‘there should be no impact with existing Harmony customers, we plan to continue to offer service and support.’ But what does this mean in practice?

    My instinct (born of panic I must admit) is to run out and buy a second Harmony Elite to have in reserve (stores still have them here) for when I will have to retire my current one in some years, but will MyHarmony and the hub still be up and running in say 5 years from now when I ‘activate’ my new Harmony Elite? And will it all keep running for say another 10 years which is 15 years from now? If not, if the probability is high that Logitech will have ‘pulled the plug’ on everything Harmony-related by then, then it would be a waste of money to go out and pay equivalent of 300 to 350 dollars for one now.

    I am very uncertain what to do. What would you others do in such a situation? Would you take the chance and buy another Harmony remote in reserve if you could? Or is it pointless because Logitech will for sure have ‘pulled the plug’ long before the new remote is to be used?

    If a Logitech Support member here could clarify this, it would be very much appreciated.

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  • Kelvin

    Let's be realistic. Logitech, or any public company, answers to their shareholders who are constantly looking for growth and to shed underperforming assets. What's happening now to Harmony is Step 1. What's going to happen when shareholders start questioning why resources are being put into the software/database maintenance of a discontinued product line? That, my friends, is the end of it and the timing of that end is unpredictable. All the justification of customer goodwill will only go so far. This announcement didn't even cause a blip to Logitech's stock price.

    Unless this is reversed, or some other company takes it over, I'm not optimistic. I immediately purchased a spare handset in case mine goes bad for whatever reason and there are none available. Now I'm wracking my brain and the internet for another solution but there really is none that don't involve professional integrators and their overpriced/overengineered solutions which don't allow for end user configuration. Other solutions are close but are not quite as comprehensive or reliable as Harmony. Do I really want to control my WiFi controllable devices via IR? No.

    My family can easily and reliably use the Harmony remote to watch what they want while blissfully unaware of all the switching and customized buttons I've set up. I asked my 10 year old daughter to imagine how she'd find something to watch on TV using just Alexa. She's fairly tech literate - comfortable with Windows and iOS - but it was immediately apparent that her voice commands would not get her there. Don't even get me started with my wife, who can barely use her iPhone.

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  • klosz007

    While I have been using Harmony remotes for past 13 years and I work for IT industry where people are typically open to modern solutions, are frequently tech geeks etc. etc. (so I know a lot of such people), I am one of very few within my circle of family/friends etc. that own and use Harmony remotes.

    - most people do not need it - they use just TV and possibly one additonal device so can live with two remotes

    - those that think they could utilize Harmony, they consider it too expensive. I must admit that I bought my current Elite and my previous 900 from retailer returns, not brand new, for signifcantly reduced price. Even myself (not a very poor guy) I considered price of Elite overwhelming.

    - some of my firends that decided to buy Harmony remotes, they either bought cheaper models or using opportunities such as Black Fridays etc.

    - those who bought, many were not happy and decided to return it. Most commom complaint is difficulty in setting this up. There's wizard that walks thorugh initial setup but sometimes there are buttons missing or buttons not working correctly or buttons incorrectly assigned. If one wants a polished and fully functioning solution then one needs to spend quite a lot of time to set it up and polish it. Whenever I was replacing one om home theater devices, I had to spend an evening or two to integrate it properly into my Harmony configuration. Not everyone is so dedicated and prefers to use 2-3 remotes instead.

    So what I'm trying to say is that customer base for this product was probably very limited, these are mostly home theater fans and there's not too much of them around. I have one colleague that spends A LOT on highend audiovisual devices and he's not interested in having Harmony remote... If one is ready to spend money to buy and time to configure it and feels the need to own it, there was indeed no better/other product than this. But I somehow understand customer base was (very) limited and this has become a very niche product so probably Logitech decidec to terminate it for financial reasons.

    Too bad I heard this news just now. If I was aware of this approaching, I would buy another Harmony Ultimate just as a spare. Now they're unavailable. 

    That's very saddening that Logitech buys a company and then terminates that product line. They bought Saitek, game controllers for simulation games are another niche product so I wonder how long this product line survives under Logitech wings with such profit-first policy.

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  • mirekmal

    One thing that worries me a lot is 'spare device'. Lots of you point to buying spare Harmony to be able to replace existing one if it fails and continue to use all of its functionality. BUT... what if Logitech decides that customer support is not required any longer in ~2 years? And your existing Harmony fails month later? How will you confiure new remote? What is the chance that you even will be abl eto do so - case of Mac OS lack of support! We will have Windows 10 build xxxx with no Silverlight support and crappy iOS or Android apps... You will be left with perfectly fine, brand new device in the drawer... 

    That was also my idea to quickly search through available retailers an buy a spare, but after some consideration I decided not to spend any extra money on Logitech, based on above. Just too expensive... While I was willing, I did spend money for expensive, but quality and fully supported product, it is not the case anymore.

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  • klosz007

    They announced that servers would be kept online as long as people are using it. Remotes using older version of application (not MyHarmony), not being sold for many years already, are still configurable, servers are still alive. I would rather be not afraid of that.

    I am rather afraid the remote would fail eventually. It is already 3 years old. All my previous ones developed problems before and survived no more than 4 years - malfunctioning buttons, gyro sensor not working in 900 (probably afrer remote having been droped on the floor a few times) etc. etc.

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  • DeWayneIverson8631

    I have had good luck with my Harmony's remotes as far as longevity. I know that my buying a spare Harmony system (including Hub) I am taking a gamble that Logitech will honor their commitment to provide support and keep their servers rolling. I am hoping that they will be like Oppo and their Blu-Ray Players. They still provide support and even repair for their out of production products. I can only hope Logitech does the same.

     

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  • Alex Nico

    Absolutely horrible decision, I am extremely displeased. The lack of further comment from Logitech speaks volumes.
    OPEN SOURCE IT.

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  • Quin at HRR

    We here at harmonyremoterepair.com will continue to provide hardware repairs on most Harmony models. We will also continue to provide parts for DIY for as long as we can procure them. Logitech was never really much help in that arena and most of our parts are sourced from electronics recyclers. But, with manufacturing drying up now, even these will become more difficult to obtain. Still, we will continue to provide support for as long as we can

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