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Circle view doorbell automation not turning off light

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4 comments

  • Official comment
    Praveen R

    Hi Gary,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Praveen

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  • Chaz George

    This has been a problem for a couple of us in the community. Because the motion sensor is a camera and not an actual motion sensor it triggers when there’s any changes at all in the video. 

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  • Chaz George

    It would be easier fix if the lights we could tune the sensitivity of the motion detector or select specific motion to trigger automation, but while the motion sensor goes off for things like your own porch light turning off it’ll keep triggering on and off all night. (Just happened to me literally at 1 minute intervals which I had my automation set for)

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  • Aneet kumar

    but while the motion sensor goes off for things like your own porch light turning off it’ll keep triggering on and off all night

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