tldr; disconnected my 4th Gen AppleTV, removed then re-added Circle Doorbell to HomeKit, reset/restored AppleTV. Doorbell hasn't given "No Response" in 2 weeks.
I thought I would write a post about my experience with the Circle Doorbell because I've seen so many posts from other people who are experiencing the same issue with very few successful solution suggestions. I'm not going to claim that what worked for me will work for everyone else, but if someone out there with a similar issue sees this and tries the same or similar method and gets a positive result like I did—than I'm happy. :)
- One Logi Circle Doorbell, located in a shaded part of home (I bought it in February of this year, so I haven't run across situations where overheating could happen...yet)
- My Router is a Netgear Nighthawk R7000 but instead of the stock firmware, I have DD-WRT installed with little to no customization (did before the issue, still do after it's working—in other words, my router and/or DD-WRT is not the problem)
- an AppleTV (4th Gen)
- 3 HomePod Minis
- 24V 40VA transformer (currently installed - but used to have 16V 10VA transformer)
My Doorbell Symptoms
- At random times it would become unresponsive in the Apple Home app. It would display "No Response". Sometimes it would come back online, but usually it wouldn't and continue to display "No Response".
- Sometimes simply removing it from the power and reconnecting it (a soft restart) would bring it back online, but other times it would require that I removed it from Apple Home app, and re-add it (a hard reset).
- Sometimes when it was displaying the "No Response" in Apple Home app, the status light on the doorbell would be "breathing green" (manual says it's attempting to connect to network), other times it would be "fast blinking green" (Connection time out / connection to a paired wireless network is failing), and oddly...at other times it would be solid blue which mean according to the manual, it is up and operational...but it still was saying "No Response" in the Apple Home app.
Things I tried (before solution)
These are all of the things I tried before finding a solution. Again, none of the things on this list solved the issue...but, perhaps, maybe, they helped? I don't know.
- I tried removing it from my Apple Home app, and re-adding it.
- Log out of and then back into iCloud on my iPhone.
- Un-toggle and re-toggle the "Home" item in the Settings > (iCloud/Name item at the very top) > iCloud section on my iPhone.
- When I had my Wifi SSID names separate for the 5Ghz and 2.5Ghz frequencies, I tried connecting to 5Ghz Wifi during setup, and also tried connecting to 2.5Ghz.
- I also tried renaming both 5Ghz and 2.5Ghz frequencies to use the same name, then did another setup (by the way, this is currently the way my Wifi is configured).
- I had a 16V 10VA transformer, but installed a 24V 40VA transformer.
What worked for me
Again, I don't want to claim that this solution will work for everyone because I'm willing to bet that everyone else who is having the same issue that I was having has the same setup. I'm also thinking that even though my solution had something to do with taking the 4th Gen AppleTV out of the equation during setup of the Circle Doorbell, perhaps other people have some other Apple device acting as a HomeKit hub that is causing the issue. You can see what devices are acting as HomeKit Hubs by opening the Apple Home app, tap the house icon in the upper-left corner, tap "Home Settings", scroll down to and tap "Hubs & Bridges". I recommend going through all of them, and repeat the steps below with each of them (one at a time). Is it a pain? Yes, but so is dealing with a $200 doorbell that isn't working.
Anyway, here's what I did that solved (for now) my "No Response" issue with Circle Doorbell:
- Remove Circle Doorbell from the frame (disconnect it).
- Unplug AppleTV from the wall.
- Remove the Circle Doorbell accessory from Apple Home app.
- Re-setup the Circle Doorbell using the Apple Home app.
- After about a week with no issues—I re-plugged in my AppleTV, but did a full reset (Settings > System > Reset > Reset).
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