Sustainability Navigation

Doorbell gets very hot and goes offline.

Answered

Comments

13 comments

  • Official comment
    Chris

    Hi TZ,

    Thanks for reaching out.

    We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Chris

    Comment actions Permalink
  • tz

    hmmmm…

    I put in a support ticket and told to continue this in the forum and the forum says to put in a support ticket to. 

    This is not helpful with my doorbell that keeps on going offline when it gets too hot.

    This is South Florida and Summers coming so the weather is going to get much warmer. This issue needs to be fixed. 

    0
    Comment actions Permalink
  • Peter Allendorfer

    I have had a Circle Doorbell for almost exactly 28 hours and it has been offline for more than 50% of that time.  Yesterday afternoon, I moved one of my mesh routers (Linksys Velop system) to within 10' of the device.  Before there were 2 roughly 20' away each and the one I moved closer was 15' away.  It still goes offline.  I was at my office today, and it went offline 10am, and I could not do anything with it until 4:30pm when I got home.  To say that this is useless is putting it mildly.  I have reset it 3x in the time that I have had it, and have double checked all connections I made.  I have approx 21.4Vac at the doorbell connector.  Also, my doorbell faces nearly exactly north and is under a covered porch.

    0
    Comment actions Permalink
  • tz

    It seems to be getting worse. 

    Very frustrating as it seems to be down more than it works. 

    So basically I have a $200 doorbell that only the button works much of the time. 

    0
    Comment actions Permalink
  • tz

    Down again

    Removed from Hoimekit yet again.

    Let's see how long it works this time :-/

    0
    Comment actions Permalink
  • tz

    I just realized I accidentally put it on my 5 GHz network. I’m gonna leave it on it and see if it works any better at 5 GHz. I also moved a base station into my living room window so it’s 6 feet from the doorbell.

    0
    Comment actions Permalink
  • tz

    And it is offline again.

    This thing is a piece of junk.

    0
    Comment actions Permalink
  • tz

    It was down more than it was up since yesterday.

    I just reset it yet again and this time put it back on the 2.4 GHz network. 

    0
    Comment actions Permalink
  • tz

    Today when I took it in to reset it again it was so hot I could barely touch it. I had to put it in my freezer for 10 minutes to cool it off so I could reset it as it wouldn’t even reset it was so hot.

    Could it be a voltage issue? I took a volt reading at the doorbell and it’s 19.5 volts.

    It was so hot I fear it starting a fire.

    Should I get a transformer with a lower voltage or higher voltage?

    Or do I just have a defective doorbell?

    0
    Comment actions Permalink
  • tz

    Well, this is odd.

    I removed it and added it back in 4 times. Also moved a wifi access point into the window next to the doorbell and now it is only getting warm and has not gone offline in over 24 hours. It's back on my 2.4 GHz network. 

    0
    Comment actions Permalink
  • Kelly Furbee

    Same issue for me and I have posted about it on another thread on this forum with zero reach out from Logitech.  This doorbell is a $200 piece of junk. Which is a shame. The picture quality was great, it was super easy to install and worked great on the rare occasions it stayed online. My doorbell was on a covered front porch and never in the sun.  I too moved the wifi wireless router right next to the front door.  None of that worked.  I uninstalled it today and am returning it. Very disappointed in Logitech.

    0
    Comment actions Permalink
  • Christian Williams

    Mine goes offline at least a couple times a day.  It gets really hot.  It’s mounted in a covered location and is never exposed to direct sunlight. I took it off the mount for the 1st time to reset it. I noticed the little tab at the bottom of the device is not raised or sticking out. The device won’t latch back onto the bracket that’s mounted to the wall. I’m assuming that little tab is what secures the device. Anyone have a picture of theirs while not mounted they can share?  

    0
    Comment actions Permalink
  • Chris

    Hello Christian, 

    I sent you an email regarding this but wanted to post the information here as well. The main thing to try in this situation is to ensure that the button located in the small circular hole on the bottom right hand side of the device hasn't gotten lodged within the hole by taking the included ejector tool or a paper clip and pushing into the hole. This should release the button and allow the tab to come back out. If it doesn't then please reply to the email I've sent you so that I can assist you further.

    0
    Comment actions Permalink

Please sign in to leave a comment.