Circle View Doorbell Video Stutters When Doorbell Pushed

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Alex Furry

• April 30, 2021 14:06

My Circle View Doorbell is stuttering/pausing for a couple seconds after the doorbell is pushed. Not sure what could be wrong. I just installed a brand new 16V/30VA transformer so it’s definitely getting enough juice. It happens regardless of whether or not I have the doorbell chime turned on, and the WiFi signal is strong where the doorbell is. Could this be a defective doorbell?

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• Official comment

  

  Chris

  • April 30, 2021 16:48

  Hi Alex,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Chris

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