There are 3 main reasons your Circle View Doorbell will be offline and they are network issues, voltage issues, and thermal issues. The Doorbell will communicate which of these is causing the fault with a flashing colored LED, called the status light, located between the Doorbell button and the LED strip for illumination at the time of disconnection. It will only show this fault for a short time since it will continually try to resolve the issue by reconnecting.
(If you are unable to see the status light please ensure that this feature is not disabled in the settings for the Doorbell located within the Home app.)
If you are getting a flashing green light this indicates a network issue. This doesn't always mean there is an issue with your home network as it could also have to do with the Apple Home Hubs that are being used as well. The first step of troubleshooting for this type of issue is a factory reset of the Doorbell. The steps for that are below.
Make sure you remove the doorbell from the home kit before proceeding with the factory reset.
1. Disconnect your unit from power.
If your device is currently in its mount, use the included ejector tool and push it into the small circular opening on the bottom right of the device, and press firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount.
Keep the unit disconnected for at least 30 seconds before proceeding to the next step.
2. Press and hold down the doorbell button and while doing so, plug the USB power cable connected to a 5V 2A power source back into the device. DO NOT LET GO OF THE BUTTON.
3. Continue to hold the button as the status LED changes its colors. Let go when you see the rapid blinking magenta Status LED (9+ seconds after applying power).
You’ll know the reset is successful when you hear two beeps and the unit returns to the ready to pair state (solid green status LED). At this time you would add the Doorbell back to the Home app to see if the issue has been resolved.
If you are getting a flashing white light then the issue is power related. Firstly please ensure you have the Circle View Doorbell and included Chime kit (white box the Doorbell comes with) wired according to the setup guide located at
(once you get through the compatibility check it will walk you through the install)
If the above doesn't resolve your issue with a flashing white LED then you need to upgrade your transformer to a more powerful one if your current one doesn't meet the required electrical specs. The product needs a transformer with an output of 8-24 VAC and at least 10 VA. If your transformer meets the required specs then ensure any other devices that may be drawing power from the circuit are removed. This can include lighted mailbox, number signs, porch lights, or sprinkler systems.
If you are getting a rapidly flashing red light, not to be confused with the breathing red light which will slowly fade in and out, then that indicates a thermal issue. (A slowly fading red light indicates someone is viewing the feed.) Below are examples of scenarios where this can happen and some mitigations that may help:
- If the product is located in the shade, but the ambient temperature goes above the supported levels (40C: 8 -16V AC, 45C: 17 -24V AC)
- If the product is in a location that gets direct sunlight, the heat from the sun can cause the product to heat up even if the ambient temperature is not close to the upper threshold.
- We recommend the following: consider moving the doorbell install location and the associated wiring to a place that does not get direct sunlight or if you prefer the existing location, installing an eave or mechanism to provide shade for the device.
Thanks for being the best part of Logitech and I hope have an amazing day!
Logitech Customer Care
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