C920s PRO HD Webcam crahing windows 7

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Bruno Elice

• May 19, 2021 05:34

Good morning, as suggested, yesterday evening I installed the Logitech Capture sw, drivers were then installed and finally the webcam seemed to work properly.

Unfortunately, few minuets ago, I switched on the PC (webcam USB cable still inserted in USB port) and I had again the blue screen. Then I restarted the PC, reinstalled the Capture sw but I got again the blue screen.

At the moment I can not update the WINDOWS OS as suggested (currently using WIN 7).

I am looking forward to having some new suggestions to solve the problem.

Thanks in advance

Bruno

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• Official comment

  

  thaufique m

  • May 19, 2021 06:22

  Hello Bruno,

  I suggest you to please try the below troubleshooting steps and let me know, how did it go.

  • Open "Add or Remove Programs" and remove Logitech Capture, if present.
  
  • Removing remnant files
  - Open the Run window (Windows + R)
  - Type %programfiles% and click OK
  - This should open File Explorer
  - Navigate to folder Logitech
  - Delete the folder LogiCapture
  - Close the File Explorer
  
  • Cleanup temporary files
  - Open the Windows app Delete Temporary Files
  - Click option Temporary file
  - Wait a moment until the scanning as completed
  - Make sure there are NO checkmark in Downloads
  - Now click Remove files
  - Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up
  
  • Restart your computer
  
  • Download and install the latest version of Logitech Capture from www.logitech.com/capture

  Regards,
  Thaufique M
  Logi Support.

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