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C920s PRO HD Webcam crahing windows 7

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    thaufique m

    Hello Bruno,

    I suggest you to please try the below troubleshooting steps and let me know, how did it go.

    • Open "Add or Remove Programs" and remove Logitech Capture, if present.

    • Removing remnant files
    - Open the Run window (Windows + R)
    - Type %programfiles% and click OK
    - This should open File Explorer
    - Navigate to folder Logitech
    - Delete the folder LogiCapture
    - Close the File Explorer

    • Cleanup temporary files
    - Open the Windows app Delete Temporary Files
    - Click option Temporary file
    - Wait a moment until the scanning as completed
    - Make sure there are NO checkmark in Downloads
    - Now click Remove files
    - Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up

    • Restart your computer

    • Download and install the latest version of Logitech Capture from www.logitech.com/capture

    Regards,
    Thaufique M
    Logi Support.

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