C920s PRO HD Webcam crahing windows 7
AnsweredGood morning, as suggested, yesterday evening I installed the Logitech Capture sw, drivers were then installed and finally the webcam seemed to work properly.
Unfortunately, few minuets ago, I switched on the PC (webcam USB cable still inserted in USB port) and I had again the blue screen. Then I restarted the PC, reinstalled the Capture sw but I got again the blue screen.
At the moment I can not update the WINDOWS OS as suggested (currently using WIN 7).
I am looking forward to having some new suggestions to solve the problem.
Thanks in advance
Bruno
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Official comment
Hello Bruno,
I suggest you to please try the below troubleshooting steps and let me know, how did it go.
• Open "Add or Remove Programs" and remove Logitech Capture, if present.
• Removing remnant files
- Open the Run window (Windows + R)
- Type %programfiles% and click OK
- This should open File Explorer
- Navigate to folder Logitech
- Delete the folder LogiCapture
- Close the File Explorer
• Cleanup temporary files
- Open the Windows app Delete Temporary Files
- Click option Temporary file
- Wait a moment until the scanning as completed
- Make sure there are NO checkmark in Downloads
- Now click Remove files
- Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up
• Restart your computer
• Download and install the latest version of Logitech Capture from www.logitech.com/captureRegards,
Thaufique M
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