Circle View Doorbell Night Vision light overheats doorbell

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DaveF

• May 24, 2021 01:53

Circle View Doorbell Night Vision light overheats the doorbell, forcing it offline for about 10 minutes. The light was very hot to the touch, almost burning. It's only late Spring, around 84º F. I welcome any useful feedback from tech support.

 

But mostly I hope that Logitech engineering is hearing the feedback that their doorbell is not designed to work outdoors and can fix it in future versions.

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• Official comment

  

  Tim

  • May 25, 2021 21:32

  Hi Dave,

  Thank you for choosing Logitech Circle Doorbell.
  I'm sorry to hear you are having a problem with your doorbell.
  
  

  Can you try disabling the night vision for one night and let me know if the doorbell still overheats?
  
  

  Best Regards

  Tim C

  Circle Doorbell Customer Care

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  DaveF

  • May 27, 2021 01:48

  I will try that as soon as I can. I’m waiting for another hot evening that causes overheating to test this.

   

  The last time, the doorbell overheated multiple times in a row (overheat, go offline, come online, overheat again, go offline again, come back online again).

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  DaveF

  • June 07, 2021 22:39

  The doorbell overheated last night, after dark. I turned off the night light. It did not overheat again -- which it did previously. Tonight is also quite hot, and I'm leaving the light off to see if it overheats or not.

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  John Brosnan

  • June 29, 2021 13:52

  Had the same issue last night -- will trying turning off night vision tonight.

  It is kind of nuts that this doorbell seems unable to be...outside...

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  Martin Simpson

  • August 09, 2021 16:26

  Mine overheats all day, everyday.  If the sun is up, it is probably offline for half the time, which makes it fairly useless.  Haven't had the problem at night.  

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  DaveF

  • August 09, 2021 23:39

  I've confirmed that the night vision light was exacerbating the overheating problem at night. With the light on, it overheats on hot evenings / nights repeatedly. With the light manually turned off, it doesn't overheat at night.

   

  So, I have to leave the light off.

   

  I wish there was at least an option to turn the light on when motion is detected. 

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