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Introducing Options+: Upgrade your experience with the next-generation Logitech app for mice & keyboards

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32 comments

  • Official comment
    Thangam S

    Hi Raghav,

    Please be informed that 
    K345 is compatible with Logitech Options.

    To download, refer to https://support.logi.com/hc/ja/articles/360024693594

    Feel free to reach out to us for any further assistance.

    Regards,
    Thangam
    Logi Support

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  • Zinn13 Family

    I'm here because with this newest software i cant update settings for my K400r keyboard.  I have a M510 mouse and it shows up right away.  One thing i figured out is if i go to Add a device>Advanced (brings up legacy window)>Advanced - i can see a system map with all 3 logitech products i own inlcluding the keyboard.  I can upair it and then go back to the logitec options 'add a device' prompt and now it will pair (well re-pair, it was paired just not showing in the app) after it sucessfully pairs i'm taken back to the main screen and all I see is my mouse.  Its like i'm supposed to have a keyboard tab and it isnt showing me the tab.

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  • Heyzon Ng

    .

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  • thaufique m

    HI Zinn,

    Thank you for trying out our new Logitech Options+ app, we appreciate that. The products you're referring to is K400r keyboard and M510 mouse is not compatible with Logitech Options+ app, and suggest you to please refer to the link below for compatible devices.

    http://www.logitech.com/software/logi-options-plus.html#supported-mice

    Feel free to contact us if you have any additional clarifications, and we will be happy to help.

    Regards,
    Thaufique M
    Logi Support.

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  • Grzsoj Grzsoj

    ???

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  • thaufique m

    Hi Grzsoj,

    Is there anything we can help you with. Feel free to contact us if you have any additional clarifications, and we will be happy to help.

    Regards,
    Thaufique M
    Logi Support.

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  • Sukhad Kulkarni

    Mk240 - Can it be upgraded

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  • Jared Martinez

    awesome

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  • TOM CN

    。。。

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  • Raghav Bajoria

    I am trying to add my K345 keyboard in logitech options. But it is not getting paired. Please suggest whether it is supported or not?

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  • laktasoy

    Daer Raghav Bajoria,

    Sorry for misunderstood of your problem.

    Have you ever tried the "Logitech Connection Utility"? 

    This software is able to reset or reconnect your devices to your Logitech USB receiver.

    Wish you have a good days with your MK345,

    laktasoy.

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  • alex sam

    My logitech model no. k220 keyboard and mouse wireless combo wireless receiver has lost any idea how i purchased a new wireless adapter to connect my keyboard and mouse .

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  • Thangam S

    Hi Alex,

    Thanks for contacting us. The very best thing to do in cases like this is to get in contact with our support team. Hence, we will go ahead and create a ticket on behalf of you.

    Once you have a case open, the team will walk you through all the available options, next steps, and solutions here. Let us know if there is anything we can do to assist in the future!

    Regards,
    Thangam
    Logi Support

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  • Mike Nesbitt

    It says I need to participate in the community to verify my account... weird, but ok.

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  • Tristan Summers

    Hoped to be able to leave my mx keys backlight on permanently, like every other keyboard in the world, but alas no! Hope there is a hack somewhere for this basic functionality

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  • Abdeljalil Gnodde

    Very cool, thanks

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  • Thangam S

    Hi Tristan, thank you for your feedback.

    We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience.

    Let us know if there is anything else in the future we can do to assist.

    Regards,
    Thangam
    Logi Support

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  • Dustin Estep

    Thanks!

     

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  • Sha S

    Hi Dustin,

    Let us know if you have any query or are looking for any assistance with Logitech products for us to assist.

    Regards,
    Sha
    Logi Support

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  • Steven Rinestine

    Do you know when my K780 keyboard will be supported in Options+? 

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  • Thangam S

    Hi Steven,

    Please be informed that Logitech Options is supported currently for your device.

    In regards to Options+, we will take it as feedback and pass this along to our team. We always want to ensure we are providing our customers with the best products and experience.

    Let us know if there is anything else in the future we can do to assist.

    Regards,
    Thangam
    Logi Support

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  • Steven Rinestine

    Thangam,

    I know that my device is supported in Options. That is what I am using now. I also have an MX3 mouse that works in Options+ so I currently two different apps for the same thing. My previous comment was not meant to be feedback. It was a question as to when my device will be supported in Options+ so i can consolidte and use just one app for both. If you don't know, then I would just appreciate you saying so or possibly provide a date as to when my device will be supported in Options+.

    Thank you,
    Steven Rinestine

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  • Clark Cox

    I seem unable to sign up for the beta. Following the link you posted (i.e. "http://www.logitech.com/software/logi-options-plus.html?utm_campaign=CPX_OptionsPlusBeta&utm_source=Support&utm_medium=social") takes me to a page with a "Join the Beta" button, but clicking that only scrolls to the bottom of the page. At the bottom, I see:

    "JOIN LOGI OPTIONS+ BETA

    Enter the following details to receive the download instructions"

    but there is no form or other place to enter any such details

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  • Thangam S

    Hi Clark,

    Please be informed that you will get registered to use Logi Options+Beta once you fill the details requested at the bottom of the page and receive the instructions.

    Feel free to reach out in case of any further questions.

    Regards,
    Thangam
    Logi Support

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  • Angel Vega

    Logi Options+ doesnt open on my win10 computer, the message "backend connection problem" apperas and there is nothing i can do

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  • Sha S

    Hi Angel,
    Please check the link below if your device supports the Option+Beta version:
    http://www.logitech.com/software/logi-options-plus.html#supported-mice

    Check the FAQs link below for Option+Beta to help you with the working of software:
    https://support.logi.com/hc/en-001/articles/1500006416522

    Provide us the feedback for Option+beta showing the error on your windows screen shows directly to our team on the email ID below:
    logioptionsplus@logitech.com

    If the Option+ does not work in your system we suggest you to uninstall and reboot the system and install the software and check if this resolves the issue.

    Regards,
    Sha
    Logi Support

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  • Angel Vega

    Hi Sha,
    Im using Mx Master 3 and MX Keys... the problem is that logi options+ wont even open, it shows the message " backend connection problem - click here to launch backend" but nothing happens if i click there... it doesnt even seem like a clickable button or hiperlink

     

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  • Felipe França

    top

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  • Sha S

    Hi Angel,

    Please check here to see if your device is supported in Options+. If it is supported and still doesn’t show up, you can report the issue using the feedback button in the app and we’ll contact you.


    Regards,
    Sha
    Logi Support

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  • Sha S

    Hi Felipe,

    Please let us know your in detail query for us to assist.

    Regards,
    Sha
    Logi Support

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