Why is it so hard to navigate "the new" logitech support site?

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Jim Brown

• June 07, 2021 17:27

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  Pooja B

  • June 07, 2021 17:45

  Hi Jim, thanks for reaching us and we apologies for the inconvenience. Please let us know your concern. It will be helpful for us to assist you further. We appreciate your understanding.

  Regards,
  Pooja
  Logi support

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  Jim Brown

  • June 08, 2021 12:16
  • Edited

  I would be happy to show anyone on the team how a non-tech user tries to navigate this website. I had to reload all of my devices because the new website didn't retain any of my registrations. I still can't find the downloads and software needed for my camera. My camera that wont zoom in or out, I wish the zoom would be fixed at "normal" instead of making me look like I was under a microscope.

  Really disappointed with Logitech for multiple issues.

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  Praveen R

  • June 09, 2021 03:56

  Hi Jim,

  Thanks for reaching us. We are sorry to hear about your experience.

  We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Please help us with the model of your webcam. It will be helpful for us to assist you further.

  
  If you need further assistance with this concern, we are just a message away when you need us.

  Regards,
  Praveen
  Logi support

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