I cannot reset my doorbell.

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Dennis Brightwell

• June 08, 2021 00:28

I purchased the doorbell in January but it was too cold to still it. When I got ready to install it now, I found that it was already connected to my Home app.  I wanted to reset it and start over. However, the reset procedure doesn't work. I can leave it disconnected from power for a minute, hold down the button and plug in the USB cable, but nothing happens.  No lights, no nothing.  The unit seems completely unresponsive. I filed a ticket but I'm still waiting for a response.

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• Official comment

  

  Tim

  • June 08, 2021 21:12

  Hi Dennis,
  I picked up your ticket and will be assisting you via email.
  
  Best Regards
  Tim C.
  Circle Doorbell Support

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