Customer support is not answering
Answered
My doorbell has been offline and non responsive since May 23rd. I have had several emails from Krista (support person). Since her last email of May 26th, I haven't heard from her or anyone from technical support. The doorbell was working fine since I purchased it from the apple store on March 13th, delivered on March 19th and I installed it on the 22nd. I was happy initially but now I am totally disappointed. I have 2 tickets open, the original 5989557 (no one is responding now) and 6442520 (no one has responded since I opened it on June 3rd. I threw away the box and now only have the doorbell itself along with the chime. What can I do to get a replacement? I will contact the apple store to see if I can get some help.
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Official comment
Hello Steve,
On your original ticket 5989557 there has been some information requested related to your issue. Once you reply with that info we would be glad to assist you further.
If I can assist you with anything else please let me know.
Best Regards,
Chris
Logitech Customer Care
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