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Three issues after extensive testing with a Logi Circle

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4 comments

  • umarc
    Hi @Chiho Chan We thank you for your interest and feedback about the Circle Portable Home Connection Camera and let me extend my help by means of forwarding this suggestion to the appropriate team for future consideration. We appreciate every user's specific desires and we are always working to make/develop a product that would fill the needs of our users. Meanwhile, you may also visit the official Logitech Blog, Press Center, and our Product Support page for any further updates. Should you need further assistance, please do not hesitate to reach out. Warm regards, Logi_U Customer Support Moderator ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.
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  • chanpion13

    This still has not been resolved. I even emailed your team and it's been months.

     

    Again,there are times when all functions are greyed out even though the camera is on. meaning i can't turn off the camera.

     

    Worse yet, a new issue, when i turn the camera off it says "circle's video is turned off". two seconds later, it turns itself on automatically. this is terrible and a breaking feature.

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  • Martina

    Hi @Chiho Chan,

     

    Thank you for your reply and please excuse the late answer. We experience a higher contact volume at the moment and therefore are not able to respond in the usual way.

     

    I am sorry to hear that you still have problems with the CIRCLE camera. I will follow up in your support ticket.

     

    Please excuse any inconveniences.

     

    Warm regards,

    LogiNina

     

     

    ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

     

     

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  • chanpion13

    the new update is nice, it works for the most part.

     

    still have issues with making sure the camera is truly not recording when you switch it off. sometimes if it switch it off and go back to 'live' it'll turn back on automatically.

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