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Logi circle not working

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  • Esteban

    Hello @Traci Phillips 

     

    Welcome to Logitech Community!

     

    I understand that you would like assistance with your Logitech CIRCLE. I'll be more than happy to assist with this. 

     

    To troubleshoot, try the basic suggestions:

    "Log in" to your application, "remove the camera" and "Logout"

    1.   Uninstall the application from your mobile device

    2.   Factory reset the camera

    http://support.logitech.com/en_us/article/Reset-the-Logi-Circle-camera

    3.   Reinstall the application and follow the setup process

    http://support.logitech.com/en_us/article/Set-up-the-Logi-Circle-camera

    4.   Update firmware for the Logi Circle camera

    http://support.logitech.com/en_us/article/Update-firmware-for-the-Logi-Circle-camera

     

    If the problem continues, we need you to please follow the same steps described above using a different mobile device since we want to discard a conflict between the camera and this specific device. If the same issue occurs  we advise you to create a ticket to check the warranty status for your Product at:

    support.logitech.com

     

    NOTE: Register and log in to your "Logitech Account" create a support ticket

     

    We hope our reply has been of assistance and has adequately fixed your issue.

     

    Best regards,

    Logi_Stevii

     

    ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members

     

     

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