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Performance Monitor missing

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18 comments

  • WonderGamer
    So far the only resolution I have found to the problem was to uninstall v8.87.116 & reinstall v8.85.215. I'll be sticking with this version until I see an update that doesn't have this problem, reverting back when I download a new version that hasn't fixed the problem yet. Currently the only computer I have that still has 8.87.116 on it is my laptop (using a G700s mouse, but not a G-Series keyboard), I'll use that one to determine when a new update comes through
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  • TyLANolpm08
    Having the same problem, used the LGS to check for updates and installed v8.87.116 on Windows 7 64bit platform and it broke the performance monitor for both my G19 & G15, now the displays are blank.
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  • WonderGamer
    Thanks TyLANolpm08. That response I think proves that the white screen on my G15 was actually a surge that hit it, not just updated LGS software causing it. Like I said before, best thing that can be done is to revert back to v8.85.215 until Logitech can fix it in another update. You can search for driver/software downloads for those devices on the Logitech website to see when a new version has been released (after v8.87.116), rather than just downloading v8.87.116 over & over again.
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  • WonderGamer
    Downloaded version 8.88.30 from the website after failing to update through the updater, I see the Performance Monitor is still not fixed on a G19 Gaming Keyboard, so once again I reverted back to v8.85.215 on my main computer (only the laptop has the updated version, I haven't updated on the secondary computer yet). I was already expecting this, which is why I did my other updates first, restarted my computer, created a System Restore backup point, installed the Logitech Gaming Software update, then reverted back to that restore point after rebooting seeing as it's doing the same thing as when it was first broken in 8.87.116. I was planning on purchasing a new keyboard now that I have an Android to run the apps from the keyboard on it (if only as an app machine, seeing as it currently don't have service on it), however now I'm re-considering whether I want to continue being a loyal customer of Logitech anymore (purchasing keyboards, mice, gamepads & headsets mainly from Logitech for probably over a decade already), when it appears they are phasing out older hardware...
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  • jason2918

    Driver 8.88.30 64 bit doesn't work for me either.   Performance monitor doesn't work. Its not a OS problem either its Logitech's drivers. I own several of these keyboards so I found it pretty **** annoying..

    Since I am a hoarder of drivers, I still have older ones i have downloaded, and using one of those everything works fine. (LGS_8.50.281_x64_Logitech.exe is what im using now - and hey its half the size of the 'new' one) Id suggest anyone having this issue just roll back and find an older driver.

     

    They use to be pretty good about this stuff.. but years do pass I guess and companies do change hands/personnel.. 

    If you never see a fix for this or many more months pass before it happens.. you got your answer to the type of quality control present and might want to investigate some other brands of keyboards and mice. If they fix it immediately (I would be shocked) then kindly disregard.

     

    Not sure how this could have been released with broken stuff like that, or tested because its pretty obvious, but hey... someone was asleep at the wheel that day in the logi test lab.. maybe playing minecraft or web surfing on their dime (like I saw folks doing when visiting Microsoft)? Who knows. =)

     

    Id put in a link for a download for the old driver, but not sure im allowed. Have a good one folks. Hope it helps.

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  • WonderGamer

    I personally reverted back to v8.85.215, seeing as it was the last version to work on my G19s keyboard.  I am thinking while it may not be OS-related, it might be hardware-related.  One thing I noticed when I upgraded to an 8-core system, it merged all cores into one meter.  It is very possible that if you have more cores than the software is expecting, it's not going to show a monitor at all.  Of course this doesn't explain why it wouldn't show RAM usage, unless having 32 GBs of RAM (I can max it out at 64 GBs on this motherboard) is a reason for it not showing.  Only way we're going to be able to tell is if Logitech looks into it & so far they haven't responded to any threads regarding this issue as far as I've seen, so I'm expecting they're either fazing out older Logitech products, don't see it as important enough to fix it for older hardware or haven't looked at the possibility of it screwing up on higher ended systems.

     

    In any case, perhaps a DxDiag report will help with the problem...if Logitech even looks at it; mine can be found here:https://drive.google.com/open?id=0B1gKoI4fGCIWUWxUNFk0NmtVWGM

     

    I have been searching for another G-Series LCD monitor I can use in place of the broken one, but so far haven't come up with anything that seems to work...

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  • Nuc1eoN

    I also get this issue with the recent update on my G15 (old version).

    The performance monitor is just a blank screen.

    *** Logitech software is such a nuisance...

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  • darknite323

    Still no new release, and I think this issue is more than just legacy hardware, I am having the same problem on my G510, which isn't that old, and they're still making the G510s which is the same hardware.

     

    I think the problem is with LGS entirely, since if you bring up the LCD Emulator, whether colour or monochrome, the Performance monitor also does't work.

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  • WonderGamer

    I'm going to hope they're looking at the DxDiag I provided & are trying to figure out how to fix the problem before sending out a new update.  I'm expecting higher specs than the software is designed to read (at least the newer versions, v8.85.215 & before was able to read them just fine)...  I expect if more people who are having this problem were to share their DxDiag, Logitech might find a fix for it quicker...  My guess is that my processor (quad-core with hyper-threading; shows as an 8-core processor on Windows) or extensive RAM (32 GBs gaming RAM, I can max this motherboard out at 64 GBs) is the cause for it not reading properly.  I'm going to need to get a new keyboard here sooner or later, (CTRL key is sticking again), but I'm seriously considering purchasing from another developer, seeing as it don't look like Logitech is capable of getting this fixed (or perhaps they're not even trying)...

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  • WonderGamer

    Installed v8.90, once again I see this issue is still not resolved.  Uninstalled & reinstalled v8.85.215 to fix the problem that Logitech can't seem to fix...  At this point I'm going to start looking at other companies to see if they have keyboards with similar features, however I haven't seen another keyboard from another company with an LCD monitor yet, so if I have purchase another Logitech one, I'll purchase it from a 3rd-party.

     

    One other thing I noticed while reinstalling v8.85.215 again, it was attempting to install Overwolf again...  When I got the firewall prompt that the Overwolf installer was attempting to access the internet, I blocked it from accessing the internet & killed the processes in the Task Manager, this quickly completed the installation process.  I'm half-expecting that installer is going through my hard drives, because it brings my system to a crawl while that installer is running & lasts for some time on my main computer...

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  • darknite323

    Yeah not many companies make keyboards with LCDs in them.

    Honestly im not gonna even try upgrading the software unless someone confirms this problem has been fixed, as last time I tried to downgrade the driver wasn't uninstalled properly and it caused my system to get instant BSODs on reboot.

    I had to rip it out myself in safe-mode to get a functional system again, not fun Logitech.

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  • WonderGamer

    I’ll keep checking it as updates come out (unless I purchase from a different company to replace the Logitech one, seeing as they haven’t succeeded in fixing it yet), but I think I’m going to start testing my G19s keyboard using my laptop (the only computer out of 3 in my house that has the updated software on it, seeing as it don’t s**** over the G700s gaming mice) rather than installing it on my main computer to test, uninstalling & reinstalling an older version until I can verify a new version has fixed the issue.  As long as you’re following this thread, you should know when the issue is fixed if I still have a Logitech keyboard with an LCD monitor; I don’t expect I’ll be purchasing any newer ones until they at least address the issue, because so far it appears to be getting ignored...

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  • WonderGamer

    It appears I need to jump through hoops to log into my community account, haven't been able to log in directly for months... Anyways, Logitech is aware of the problem as I've been complaining about it on their Facebook page for two updates now where the issue was not resolved. Seems they opened a support ticket for me via email regarding it, but even after the last update, the situation was STILL not resolved. The last I heard from them via email was after I provided them with my system specs from my Steam profile at http://steamcommunity.com/id/WonderGamer (Main/Gaming PC).

     

    One thing I did notice in the last update was that it added a new process called logitechg_discord.exe that runs in the background. I only know this because my laptop does have the latest version, which I've been testing my G19s keyboard on after updates, not installing LGS past version v8.85.215 on my other 2 computers until I see it fixed on my laptop. The laptop only has LGS on it for a G700s Gaming Mouse, so it don't matter if it's on that one or not because I don't use a G-Series keyboard on it, but I can still test my keyboard from my main/gaming computer on it after updates.

     

    Aside from trying to find a 3rd-party Performance Monitor to replace the broken one (one that won't cost me, what I've found online apparently will in one way or another & most say they no longer work), I've also considered attempting to jerry-rig the Logitech Arx Control app to work through a generic BlueTooth adapter (not that I expect it will work, but perhaps worth a try...if I can ever figure out where I left my ActionTec BlueTooth adapter).

     

    In any case, the only thing left I'll be purchasing from Logitech will likely be wired headphones (I won't purchase wireless from Logitech anymore after the interference problems I had with the G930, it's literally made it useless as a gaming headset) & maybe gamepads. I continued to purchase the gaming mice from Logitech because I was purchasing their keyboards, but if other manufacturers have similar mice, why should I continue purchasing gaming mice from Logitech if I'm not purchasing gaming keyboards from them because of this problem? My next gaming keyboard will likely be from Razor & I've been needing a new one for several months already (have a few buttons that are sticking, which isn't good when trying to play a fast-paced game, luckily they're not ones I use much while gaming)... Unless I see the problem fixed before I purchase a new keyboard, they can consider the fact that I'm another lost customer due to broken features that apparently couldn't be fixed...

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  • psxlover

    Until they fix this (if they ever do) you can copy LCDClock.exe from version v8.85.215, update to the newest version, and then replace LCDClock.exe with the one from version v8.85.215.

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  • darknite323

    18 months later, and this is still a problem, just tested with the latest version, 8.98.218 released only a few days ago. **** poor effort by Logitech by this point.

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  • WonderGamer

    I seriously doubt they will ever fix it, pretty sure they're not even trying anymore. I had a large amount of information on here I was typing, which I lost when the page decided to do a refresh, so I'm going to save myself some time here & point out my review that I wrote when I got my final answer to my support ticket regarding this (drug out for over 5 months, these details are in the review), but considering I don't want to have to edit my hotlink whitelist to include Logitech (I actually removed it some time ago, going to the site through a link from this domain will give you a false-positive you've been banned based on referrer), just search for "wondergamer" & "logitech" in Google, should be on the first page of results with the domain name being the same as my username.

     

    https://www.google.com/search?q=wondergamer+logitech

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  • darknite323

    Well i went through and put in a support request (2 actually, there is also an issue with the volume nob and default audio devices).

     

    They basically told me that my G510 is no longer supported so won't even listen to me and closed the case. My "survey" result was unfavourable to say the least.

     

    Hilarious how uninformed the support is, pretty sure they didn't even look at this thread, i did link it for them. The issue IS NOT related to a specific keyboard since the problem will also appear in the LGS developer tools window without a keyboard plugged in at all. but of couse I don't have a new keyboard so I can actually get them to take the issue seriously, and no way I'm giving them any more money.

     

    I get asked about entry level Gaming PC gear regularly, and Logitech was my goto, not anymore, I'll just use this equipment and move to another brand when it's replaced.

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  • WonderGamer

    The volume "knob" can actually be a matter of processes running at a higher permission level overwriting hotkey detection, I've run into the problem before also (this usually ends up being dllhost.exe or some other system process in my case, sometimes it can be trojans), not only with LGS, but also with WinAmp (I can sometimes get around keyboard media functions not working on the keyboard by using the Alt+ hotkeys I've set up in WinAmp). I expect this could be fixed if LGS were to run as Administrator, however I've attempted to uninstall & reinstall LGS as Administrator before, even attempting to force it to load as Administrator by changing the executables properties & relaunching (after killing it through the Task Manager), however the only way I've been able to find a fix the standard media functions not working on my G19s is to find the process that's causing it in the Task Manager & kill that process.

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