Logi Circle Notificaions are silent

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EdgaryRoberta

• November 28, 2016 14:21

I dont get a loud notification of suspicious activity when my phone is in my pocket. I just get a pop up without any sound.

Also dont know how to get an email notification reporting activities when not at home

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  laudau

  • December 05, 2016 15:09

  Hello @Edgar Maradona Welcome to the community!

   

  I will be happy to help you with your CIRCLE and its notification settings. 

   

  To get sound on the Circle Push notification, verify the settings into your own notifications on your phone. The sound of alerts coming from any app of your phone is determined in the notifications center of the phone. 

   

  There is no possibility to configure email notifications for the Circle. Only Push notifications via the app are available. 

   

  If you have any further questions, let me know.

   

  Warm regards,

  LogiLau

  Community Moderator

   

  If this reply adequately addresses your issue, please mark it as "Select as Best" and click "Like", so this information can benefit other community members.

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  Donato6563

  • December 14, 2016 13:54

  Hello

   

  I have same issue (no sound on alerts) with 2 circle cams and 3 iOS devices since last app update (13 dic, version 2.1)

   

  Notifications settings are ok, also reinstalled app, reboot devices

   

  Please, help

  Regards

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  Marion

  • December 22, 2016 14:36

  hello @Donato Gómez Núñez ! Welcome to the community !

   

  I will be more than happy to assist you with the notification for your CIRCLE not having any sound.

   

  I have reported the issue to the product specialist and I am awaiting their input. I will keep you informed as soon as I have an answer from them.

   

  If you have further questions, please let me know.

   

  Warm regards,

  LogiMarion

  Community Moderator

   

  ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

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  davel34

  • December 22, 2016 15:30

  I have recently purchased a Logitech Circle and I am pretty happy with it so far......in particular with its reliable network connection and rapid streaming (in contrast to the its rival Y-Cam's poor performance).

  However, I too do not seem to get any sound with the 'Person likely detected' alert (which is when I want it!). I have checked all settings on the iPhone and the app and they seem correct. Note that I discovered to my surprise (when I got woken up twice last night!) that the 'offline' alert does send sound with the alert.......so I suspect sound has not been activated by the writers of the Logi circle app. Can I suggest that the option of choosing sound on/off, and also a choice of sound for different alerts be included in the app.

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  Donato6563

  • December 22, 2016 18:08

  Hello @Marion Loquais  As @David Leftwich I also noticed the offline alert does sound. The other events are silent Thanks, Regards

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  Marion

  • December 23, 2016 11:33

  Dear User,

   

  A new version of the Circle app is available since this morning and it should solve the issue of the absence of sound on notification.

   

  Could you please confirm it is working for you now ?

   

  Warm regards,

  LogiMarion

  Community Moderator

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  davel34

  • December 23, 2016 12:11

  Not seen a new version of the Circle app........it does not seem to be available yet.

   

  BUT something has changed and I now seem to be getting an alert sound....so I am very pleased! It would be nice to be able to change the type/duration of the sound with some future update (and to be able to turn off sound if one does not require it?)

  LogiMarion, thanks for the prompt reaction to my comment!

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  davel34

  • December 23, 2016 12:22

  Update to Logi Circle has just appeared in the App Store.........I am hoping that my alert sound will remain after updating the app!!

   

  (later). Just updated.........it still works okay! (Good to see that Smart Alerts is now labelled on/off)

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  Donato6563

  • December 23, 2016 17:21

  Thanks @Marion Loquais  It works before (this morning) and after updating to last app version

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  Marion

  • December 27, 2016 11:14

  Hello @Donato Gómez Núñez !

   

  Thank you for your feedback. 

  Please do not hesitate to contact us again if you have further question.

   

  Warm regards,

  LogiMarion

  Community Moderator

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