Sustainability Navigation

Circle Service

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1 comment

  • jrosa

    Hello @Kevin Herr !

     

    Welcome to Logitech Community!

     

    Our team will be happy to help you!

     

    Please try this troubleshoot:

     

    Perform a reset on the Logi Circle camera to help us determine if the issue is with the network connection, the Logi Circle app or the camera itself. Here's how:  

     Locate the pin hole reset button in the back of the camera.

    Using a paper clip, press and hold the reset button for 6-seconds until you hear two beeps, then release.

    . Your camera will reboot into the setup mode after 20-seconds and the LED will flash blue.

    . In your app open the camera settings menu (swipe right) and tap on the camera-plus icon to configure the camera.

    . Follow the setup instructions and choose the new Wi-Fi network.   Please uninstall and reinstall the app.

     

    If you need additional support, you can open a support ticket at http://support.logitech.com/en_us/

     

    If you have further questions, please let me know

    Thank you!

     

    Warm regards,

    LogiJae

     

    If this reply adequately addresses your issue, please mark it as Select as Best and click Like, so this information can benefit other community members.

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