Sustainability Navigation

Circle 2 - Firmware 5.2.181

Answered

Comments

16 comments

  • Logi_Aron

    5.2.181 will be available to all cameras Monday or Tuesday. We do small controlled percentage tests for a few days before the full release to make sure no additional problems show up. Full release notes will be posted on the regular topic at that time. It contains lots of bug fixes plus improvements to Wire-Free mode.

    0
    Comment actions Permalink
  • GarryC
    Ah, that’s great. Wondered what was going on there! I have noticed that the old “Not Responding” issue through Homekit is still there, though I don’t know if the one remaining camera on old firmware is to blame. I’ll update you when both cameras are on the new firmware.
    0
    Comment actions Permalink
  • Logi_Aron

    5.2.181 is now available to all cameras.

    0
    Comment actions Permalink
  • Ryan Janzen

    I updated 8/12 cameras to the new 5.2.181. 8/12 are no longer online and need to be reset. This is unacceptable Logitech. I have these cameras set up on remote properties and do not have easy access to them. This has happened before with you guys on your updates and its a pain in the ***. Please fix your update issues before issuing any new firmware updates.

     

    UPDATE: The lights are rapidly flashing blue, unable to reconnect to the wireless network. At all 3 locations. I am using Asus routers at everyone. Anyone else having this issue? The only solution was to reset the cameras and re add them. Meant getting up on the ladder in my -20 celcius weather. Not fun. At this point I am thinking of moving all over to Nestcam. I use them at another property and have not had one issue with failed firmware updates or going offline.

     

    0
    Comment actions Permalink
  • Tinka
    Same here, no longer online after 5.2.181, need to be reset. Circle 2 cameras has give me problem and problem and problem. Im sick of IT, terrible. Back to Netgear Arlo, no more Logitech cameras in this home.
    0
    Comment actions Permalink
  • Logi_Aron

    Are you using Wired or Wire-Free cameras? And what model Asus router and firmware version is it running?

    0
    Comment actions Permalink
  • Ryan Janzen

    Wired. I have an AC5300/AC3100 at both locations. One location is using the latest firmware 3.0.0.4.384_20287. The other is using Merlin custom firmware 382_1.2. The other issue that arose, is the signal strength of the wifi radio is lower. My devices have not moved and they no longer connect to the network at the location they are in. I have two cameras next to eachother. One I updated, the other I didnt. The update finally went through after I reset the camera, but it no longer wouold connect to nework in that spot, I had to move it closerto the router. Did you guys change the amount of power goingt to the radios? This is very frusrating. I still have 6 cameras offline and wont be able to get to them for another 3 weeks. I am blind at those properties.

    0
    Comment actions Permalink
  • Logi_Aron

    5.2.181 didn't change the settings which define the power levels for the WiFi, but it did contain a new WiFi chip firmware file from the supplier. That new firmware contained a number of compatibility fixes for Wire-Free mode, but it _shouldn't_ have changed the conductive or transmit power numbers.

     

    However, given your experience, I will have the team go measure the power numbers on our WiFi analyzer inside our RF clean room to see if there are any actual differences.

    0
    Comment actions Permalink
  • krist
    Just updated it now, works okay, no manual reset required.
    0
    Comment actions Permalink
  • Logi_Aron

    @Ryan Janzen?,

     

    We put the 5.2.181 firmware into the RF test chamber this afternoon and ran TRP, NHPRP+45° and NHPRP+30° tests on it. 5.2.181 showed no difference from 5.2.146. We need to test all the various channels and frequencies, but there doesn't appear to be a general power/signal strength issue. We will keep looking to see if we can figure out what happened in your upgrades.

     

    Do you happen to know what frequency/band/channel your AP's are using? Do you use different SSID's for 2.4ghz and 5ghz? If you can fill out the form here: https://docs.google.com/forms/d/1Kmkwoyao7rzGvGfRp6XCDfq8SQPSmv-GNkHkq-MrsJs I can lookup your account and see if we have any diagnostics from our server end that might be helpful.

    0
    Comment actions Permalink
  • SouthFLGuy

    @Aron Rosenberg? 

     

    You guys are awesome. I have never seen this kind of quick response to customer issues on a product.

     

    "We put the 5.2.181 firmware into the RF test chamber this afternoon and ran TRP, NHPRP+45° and NHPRP+30° tests on it. 5.2.181 showed no difference from 5.2.146. We need to test all the various channels and frequencies, but there doesn't appear to be a general power/signal strength issue. We will keep looking to see if we can figure out what happened in your upgrades.

     

    Do you happen to know what frequency/band/channel your AP's are using? Do you use different SSID's for 2.4ghz and 5ghz? If you can fill out the form here: https://docs.google.com/forms/d/1Kmkwoyao7rzGvGfRp6XCDfq8SQPSmv-GNkHkq-MrsJs I can lookup your account and see if we have any diagnostics from our server end that might be helpful."

    0
    Comment actions Permalink
  • Ryan Janzen

    Thanks for the feed and the quick responses. The ones that failed updating where connected to the 5ghz connection. The ones that succeeded where connected to 2.4. I have them on separate SSIDs, and different channels. The only common thread is the 5ghz network. The only way I was able to get any of them connected again was resetting and adding the cameras back. Lots of work, hope I dont have to do that again anytime soon. I filled out the form, I have the cameras spread over three accounts, each reps a diff property. I submitted the one with all logitech circle 2s.

     

    0
    Comment actions Permalink
  • Logi_Aron

    @Ryan Janzen? Update and some more questions: Do you run your routers in 802.11N only mode instead of the default b/g/n mode? We found that with some Asus routers, when that setting is applied the camera won't connect at all with the 5.2.181 firmware. 5.2.181 included a minor change to the WiFi chip's power management protocol, which apparently triggers a bug in the Asus side.

    0
    Comment actions Permalink
  • Ryan Janzen

    I do run in N only. All my devices are new enough that I dont need the other modes and I lose some performance by having b/g/n mode on. I will switch it for now, but to be honest this is a really weird bug. Is it possible the power management protocol is now set to too low of a value, making the router ignore the device beleiving its an older device while the router is set to N only? I have tried both Merlin and Asus firmwares and its the same thing. Ill test out your suggestion and see if it works. Really appreciate the feedback and effort on your end to resolve this.

    0
    Comment actions Permalink
  • Logi_Aron

    We will figure out why its not working correctly with the change we made and release a new firmware that truly fixes the issue. I just wanted to let you know and try to confirm if what we found was the cause of your issue.

     

    As of right now, we are slightly baffled as to _why_ this causes a failure on some AP's. At first glance, it appears to be a bug on the router end, but we haven't finished the investigation. Most AP's are working fine with the change. We have now added this Asus router to our lab test with the settings changed so we will test against it in the future.

    0
    Comment actions Permalink
  • Ryan Janzen
    Thanks for your feedback and support Ryan Janzen
    0
    Comment actions Permalink

Please sign in to leave a comment.