Offline Issue
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I had the same issue with my Circle 2 Wire Free. I contacted support but they only gave me all the basic troubleshooting steps, which I tried . . . but nothing. So after a week of playing around, I have figured out the issue. So first let's assume that your wifi is OK and battery ok, etc . . . The issue is that Circle 2 Wire Free goes offline after a little while unless it detects some activity. So when I was leaving my place I was never able to connect to a live stream if no one was home. So if you want to live stream while you are away from the location off the camera, it will show that is offline unless someone is at your home to wake up the camera. Trying to connect to it live does not wake up the camera. The only solution that worked for me was to change the settings to ALWAYS ON. However, that kills your battery probably in around 6 hours to 8 hours. So i am leaving mine plugged in all the time which it is not ideal since the USB chord in only two feet (so I need to rely on an extension chord). I have tried to contact support but they are slow in responding. I hope they fix this issue (the camera should wake up when you live stream), otherwise I should have gotten the wired model which was $20 cheaper. Logitech . . . are you listening?
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I'm having this same issue. I too purchased the WIRE FREE and I leave it plugged in to AC power 24/7. The reason I did this is because I want there to be a battery backup if the power goes out. Since my WIFI Router and Cable modem are also on battery backup I should be able to view the cams during a power outage.
However like the original posting to this thread, I'm trying to view the live image of the WIRE FREE Circle 2 and all I get is the spinning arrow. Very frustrating. I'm actually at home (in the same WIFI field) and can't see the live image. I even tried creating motion by walking in front of the camera and it still isn't coming on-line.
Can someone from Logitech chime in and let us know if this is something you are working on?
Thanks
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Hello Mike9349, I'm not 100% on this but I believe you can only set the "Camera Mount" at the time you are setting up the camera. So I think you will need to hold the RESET button for 10 seconds on the side of the cam to put it back to factory settings and then go in and do the ADD NEW Camera option and choose the different mount.
Good luck!
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Email customercare@logitech.com or use their case system. They have replied to my messages from over the weekend. -
You can absolutely connect from anywhere while it is in the Default setting. You do not have to be in "ALWAYS ON". It should not be "Offline" unless the battery is depleted or some other issue. It goes into "low power mode however, it will wake up when you click view. Do a hard reset and keep in mind you have to press harder than you would think to make it actually reset. If the reset works you will receive immediate acknowledgement.
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Daren,
With all due respect, it does not work on the Default setting. I have tried everything, resets, etc. I thought that with the new version of the app, Logitech had fixed the issue since it does say now that is waking the camera up before it goes live. It worked a couple of times, but then it goes offline. This does not happen when the camera is in the "always on" setting. Thus, I just gave up after a couple of weeks of trying everything and I keep it in the "always on" setting with the camera always plugged in so that the battery does not die. Not a bad result, but it is not what the camera is suppose to do. Otherwise, I am happy the quality of the camera, the 180 angle and night vision.
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OK... so here's what happened with me. Circle 2 wired units work perfectly fine. Very happy with those- bought 3. Circle 2 wire free - absolutely useless. Slow, poor wifi, going offline and finally, unable to reset. Contacted innercircle@logitech.com for proper technical support - resulted in sending back under an RMA, and the refund was in my account within a week. Can't complain there, and in fact, wired was a far better solution. Wifi, in a garden, isn't the best, so all my cameras are stuck on my walls with USB power going in through window frames. It's working like a dream.
But the wire-free is a problem unit.
Finally, they said they know about the slow buffering/loading of video on the web/app and are working on it.
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I just wrote to Logitech. This is the fifth time I contact support. I was frustrated and had pretty much given up and rely on having the cameral plugged it at all times and in the "always on" setting. But, what got me to write one more time is that I received an email from Logitech support pretty much saying that they had not heard from me again (what? I guess they expect me that I write to them once a day--what a joke) and hopefully the issue has been resolved (no it has not).
Logitech must speak up. If the camera does not work as intended, they must admit so, recall the camera and give a full refund. In addition, they could offer at the customer's choice an option to exchange the wire free for the wired model (with a check for the difference in price) or to send at the very least a 10" cable.
Logitech should not rely on each of us having to go through the return process, getting a RMA, finding the receipt, etc. The are people buying this camera everyday victims of the same false advertisement on the wired free model. Not cool nor for that matter legal since the product does not work for its intended purpose.
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I'm getting upset. Not only I keep getting the offline issue, I pretty much suspect that battery life won't be anything like it was suggested. And the lack of a way (as far as I could see) to fasten the battery base to the support pod is, if in fact true, ******. I was so pleased with the original circle within its limitations that the disappointment with the ciclo 2 is all the bigger. In simple terms, if it can't operate as intended, it's a brick. If I needed a wired camera I wouldn't have ordered this one. -
I just bought this product today. I was sold on their impressive specs and nice videos showing how it works and how easy it is to set up. Since I brought this home, I have had problems connecting the camera to my smart phone or computer. I am so frustrated with this garbage product. I am having the same problem as everyone else on this thread. There seems to be a lack of support from Logitech and I will return it at Bestbuy tomorrow. I already posted my opinions on bestbuy and hope that this will prevent others to go through the same pain. I should have followed the advice from the sales guy, buy the Arlo Pro instead! It will take awhile before I consider buying another Logitech products again.
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EVERYONE - please reply to my tweet to them. They HAVE responded and suggested people contact their support page (link in their reply) - but they should be pro-active in resolving the wire free situation. HERE'S THE TWEET : https://twitter.com/chopdog/status/896346762159550464
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