Camera won't connect to 5.0ghz

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Shay8603

• July 29, 2017 18:57

2.4 works just fine but the camera won't connect to my 5.0ghz network. I've tried changing my password to something simple but it still won't while all my other devices connect just fine. 

 

Logitech, please acknowledge this problem and fix it.

 

You're welcome to get in touch with me if you need help reproducing/debugging the issue.

 

Thank you

 

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  just1creation

  • August 03, 2017 20:43

  i was able to connect to 5ghz but sometimes i get disconnected

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  Darren7291

  • August 03, 2017 20:50

  I have to be honest I have been connected to 5G since last week with no issues. Not sure why yours will not. Good luck.

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  just1creation

  • August 03, 2017 20:54

  okay good to know that 5ghz works! will troubleshoot tonight... thanks

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  Vince

  • August 05, 2017 04:09

  Hi @Shay Trotsky?,

   

  Welcome to the Logitech Community! :) Our team will be happy to help you!

   

  Could you please provide us the following information to assist you better:

  1. OS info

  2. Device name

  3. Device connection type

  4. SW version ( if installed)

   

   

  Thank you!

   

  Warm regards,

  Logi_Z

   

  ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

   

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  Shay8603

  • August 05, 2017 14:02

  Hi Logi_Z,

   

  1. I'm using an iPhone 7 with ios 10.3.3 (14G60).
  2. Not sure what you mean, my iPhone network name? If you are referring to the camera, I'm talking about the brand new Logi Circle 2 of course. Wired model.
  3. Please clarify. I'm using An Asus AC68U router using dual band mode. Some devices are connected to the 2.4g and some to the 5.0g without any issues. It's using the latest firmware as well, 3.0.0.4.380_7743.
  4. Software version? of what? ios? it's the latest. The camera's firmware? I've updated it to the latest as well, 5.2.70.

   

  Thank you,

  Shay

   

   

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