Logitech Options does not detect the device

Follow

sergebajic0993

• January 22, 2018 12:29

Logitech Options software does not detect that I have a connected Anywhere 2 mouse.

In order to fix, I uninstalled the software, removed the UR dongle, unpaired the mouse from BT and switched off the mouse.

I then installed Logitech Options, clicked Add device, paired the device in Windows Bluetooth panel, however the device still doesn't show in Options even though I'm actively using it.

My OS is Windows 10, up to date. All drivers are up to date.

0

• 

  sergebajic0993

  • January 22, 2018 12:50

  See attached screenshot for how the software appears even though the mouse is active and used. I tried switching between dongle and BT, but no luck.

  0

  Comment actions Permalink
• 

  sergebajic0993

  • January 30, 2018 17:03

  does anyone read this?

  0

  Comment actions Permalink
• 

  JamesBrogan7676

  • March 16, 2018 17:49

  I have the same exact issue with the K400 on a Win 10 machine. If you launch the "Advanced Unifying App" option, the software sees the K400 and says it is already paired. When you back out to the main interface, it displays the screen above. The keyboard works, but without the interface recognizing the K400, you can't change any of the key options. Frustrating.

   

  Please someone respond.

  0

  Comment actions Permalink
• 

  Suriya4823

  • June 14, 2018 07:50

  i also cannot add device wireless after installed Logitech options , it was unable to pairing as it said " PARING FAILED" , i do not know what to do i posted this problem and no response seem LOGITECH is big company and product under warranty but nobody serve you from Logitech and what is the use of warranty and whom to claim the warranty because even for technical help there is no response

  0

  Comment actions Permalink
• 

  Suriya4823

  • June 14, 2018 07:56

  https://community.logitech.com/sfc/servlet.shepherd/version/download/0685A000004FBK6?asPdf=false&operationContext=CHATTER

   

  0

  Comment actions Permalink
• 

  Suriya4823

  • June 14, 2018 08:06

  0

  Comment actions Permalink
• 

  LarkinBarkin

  • October 22, 2018 20:16

  I have a Logitech T651 bluetooth trackpad that's pairing with my Windows 10 PC, but neither Lotigech Options nor Setpoint will recognize it. What's up with that, Logitech?

  Clearly the problem is on your end. PLEASE PUBLISH A FIX FOR THIS!!!

  0

  Comment actions Permalink
• 

  Carlus Remod

  • November 17, 2022 21:09

  Need disassemble mouse, then unsolder wheel encoder from wheel board and disassembled it. It may be clear interior, no dirt internal, but seems that grease used on factory give that issues with scroll jumping. Seems that grease is conductive just like program dispose it well.

   

  0

  Comment actions Permalink

Please sign in to leave a comment.