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Apple Watch Notification

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10 comments

  • RvdV

    I have the same problem. Does anyone know how to fix this problem?

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  • Logi_Aron

    Are you using HomeKit notifications on your watch or Circle App notifications?

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  • James2496

    I am using the Circle App Notifications. I had to turn off the Homekit notifications completely as they were too sensitive.

     

    Also I need to clarify something from my earlier post. Actually the watch notification picture does match the phone lock screen thumbnail, however you can force touch that to get a quick look at the whole picture. So the answer may be to just revert the thumbnail back to the entire camera capture instead of a zoomed in version.

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  • Logi_Aron

    The "zoomed" in change was a feature enhancement that we did a while ago. The CV system attempts to show you the relevant portion of the snapshot where the most interesting motion occurred in the single most interesting frame of the clip.

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  • James2496

    Yeah, I posted my initial message just after it changed. For me it ALWAYS shows the same area central to the camera, which almost never has anything in it... It is pretty useless. The old way was better... At least then I could glance at my watch and decide if I needed my phone. Now I ALWAYS have to get my phone out which defeats the point.

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  • Logi_Aron

    There are two images given to iOS. The "tiny" rectangular one you see on the lock screen (which is full field of view) and the zoomed one if you expand the notification. Its possible we can control which one gets forwarded to the Watch.

     

    However, what is odd is that your zoomed in view isn't relevant. Would you be willing to download some of the clips and snapshot images so we can analyze them? The easiest way right now is save them into a Google Drive or Dropbox folder and send an email to innercircle@logitech.com with that link and pointer to this thread or an explanation. The content will then make its way to the engineering / CV team to look at it.

     

    Due to the encryption setup we designed, we can't access your content directly.

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  • James2496

    So I have the opposite experience. The tiny one on the lock screen is a zoomed image (same one that shows on my watch), and when I force touch the notification I get the full camera view. Then if I tap through it takes me to the event video in the app.

     

    I just grabbed a couple of screenshots that I'll send, but they aren't that useful because there is no obvious activity. But I promise you the thumbnail is ALWAYS the same zoomed area. BTW I could see how it would be useful to show a zoomed image on the lock screen, but by changing that you change what is sent to the watch, and as I mentioned it never is zoomed in on the activity e.g. car arriving home.

     

    When I get home it should grab that activity so I can grab a couple more shots that will better illustrate.

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  • James2496

    OK sent an email.

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  • RvdV

    Yes, that’s right, always the same images

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  • Logi_Aron

    Talked with the iOS team and what you are seeing isn't a bug, but an iOS limitation. The "small" image on the lock screen in iOS 11 is limited to being a square 1:1 ratio image. This means that we have to crop the 16:9 video to the center to show something there, otherwise you would see black bars and an even smaller view

     

    On the full notification we can show the proper aspect ratio. Apple appears to pick the "small" image for the Watch notification and has the large one if you Force Touch.

     

    On the "zoomed" part, what you are seeing is a difference between the Free service plan and Circle Safe Premium. If you have a Circle Safe Premium subscription we run extra computer vision analysis to determine the Region of Interest (ROI) inside the video. The notification snapshots are then "zoomed" to this area. All cameras get a 10 day free trial of Premium so perhaps this change is what you saw.

     

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