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Firmware v.5.6.28 turned my wireless Circle 2 cameras into useless pieces of junk

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6 comments

  • Andreiko8105

    I'm going through the same problem as you with a circle 2 but the saddest thing is that I just arrived and then after hours of use it friezes and does not do anything but emits a warm light but nothing restarts it and does nothing. .

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  • Gorskon

    It's infuriating. I'll wait until I hear something from my support ticket that I put in, but I'm at the point of wondering if I should reset the Circle 2 and then re-add it to my account, kind of the "nuclear option."

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  • Andreiko8105

    so it is, something sad because the logitech staff does not give me any response to anything is unmanageable.

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  • Gorskon

    So today, two days later, after hearing nothing from Logitech, I decided to try something. I deleted one of my wireless Circle 2 cameras from the app and set it up from scratch. It seemed to work fine again at first, but when I tried to get it to switch to live view a few minutes later it went back to not working again. The camera wouldn't switch to live view, wouldn't let me change settings, etc. It is a useless piece of junk since I applied this firmware update.

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  • Diegole

    I also have major issue after the upgrade but mine are happening when the camera is used in the HomeKit home app.

    After a while that you use the cameras, they start having serious audio issue: the video is somehow visible but the audio can be heard for 1 second then silece for few seconds then one second of audio and so on, over and over.

    It can be solved by power cycle the camera but after a couple of days the cameras go again in this mode.

    I have 4 cameras and this is happening on the three I updated. The only one I did not update is not showing this problem.

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  • Diegole

    @Logi_Aron?,

    do you have any updated on this issue? I heard that other people downgraded the firmware to solve some of the issues introduced in the new release (https://community.logitech.com/s/question/0D55A000089Zc3kSAC/darker-image-quality-with-latest-firmware-update-5628-on-circle-2).

    Could you please let us know how to do that?

    Thanks.

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