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Circle 2 wire-free: always offline

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39 comments

  • ichris2

    @Aron Rosenberg? After you updated all my cameras the one that has been working issue free for almost 2 years has now gone offline and I can’t seem to get it back. What should I do? It went offline about 3 hours after you updated the firmware. As I stated above it has been the only Circle 2 camera that I’ve owned that has worked without issue for a very long time.

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  • Logi_Aron

    @Chris Davidson? If you power cycle the camera does it come back? It showed back online on the new firmware after the update.

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  • ichris2

    @Aron Rosenberg? I had to use the reset button a couple of times and now it seems to be working.

     

    Question: How long should the battery last on a Circle 2 Wireless Camera? I only get a few hours before it dies. I have the camera connected to a solar panel that puts out 4W of power. After the sun goes down the camera will die after 2-3 hours. In the morning the output of the solar panel does not seem high enough to kick the camera back on and connect to the WiFi. I have to disconnect the camera from the battery and then reattach before the camera will turn back on. During daylight hours the battery remains charged on the solar panel. Why does it only last 2-3 hours at night?

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  • Logi_Aron

    The battery should last 1 to 3 months depending on how much motion you have. The solar panel should work great as long as you don't set your battery camera to "Always On" mode. What is the MAC address of your battery camera?

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  • ichris2

    4473D60AE080

     

    thanks

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  • Logi_Aron

    I'm pushed the latest firmware to that camera, but it shows set as "Always On" which is why the battery will drain like that. Unless your solar panel is very large, you can't generate enough energy to fully charge the battery in one day while still operating the camera. If you set the device back to normal battery operating mode, the solar panel will be able to keep up with no issues.

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  • ichris2

    @Logi_Aron How do set it to battery mode? I do t see this in the app?

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  • Logi_Aron

    Open the menu, click the "..." next to the camera name. Under "Camera Mount", look at the settings there and select the one called "Default". You probably have "Custom" or "Always On" selected now.

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  • ichris2

    @Aron Rosenberg? the options I have are Wired, Window, Plug and Custom. There is nothing that says Always On or Default.

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