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Circle 2 wire-free: always offline

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stefano7931
I'm quite fed up with this camera, after a couple of hours it goes offline and a reboot is needed.

In other words, it's totally garbage.

No matter what router I use, the distance, whatever, I always have the same problem.

Logitech support? practically useless...

If anybody has some hints...
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Comments

39 comments

Date Votes
  • Logi_Aron

    Hi @stefano dal pont?,

     

    What version of firmware is on the camera? Are you running on 2.4Ghz or 5Ghz bands? If you fill out the firmware request form, I can take a look at your account and camera setup.

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  • stefano7931

    I received today a firmware update, now it's 5.2.191

    I tried both 2.4GHz and 5GHz, no differences..

     

    With this latest firmware, I've not yet experienced the offline message...Two hours in a row, so far my best result...Let's see

     

    Where's this firmware request form?

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  • Logi_Aron

    @stefano dal pont? If you weren't on the 5.2.191 firmware before, Wire-Free cameras would have lots of offline issues for some folks. It was one of the major things we fixed/improved.

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  • stefano7931

    Well, I received the 191 firmware this afternoon...

    Let's see if things go better

     

     

    Thanks for you answer

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  • Fedor2651

    I have the same problem on 191 FW! One camera works, second is not. What a shame, this is already a waranty replacement. 2 out of 4 faulty. Really a garbage...

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  • Rustam7252

    I was already tortured by this camera. What did I pay money for? The entire network is filled with negative reviews. I have a second camera after the replacement, immediately after setting up offline. I want to throw this ****

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  • David3922

    After receiving my latest firmware update 5.6.28 late yesterday my newest camera - circle 2 (8 x cameras in total) has stopped working. I have removed the camera from the system and tried to reinstall it, but it will only show a white light. I cannot get it to reset using the side button either. Has your update rendered my camera unusable?

     

    Looking forward to hearing from you very shortly.

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  • Rustam7252

    this camera is broken ****. I was tortured with this camera. She still had problems from the start. I will no longer buy logitech products. Even the Chinese make working devices and this is a corpse!

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  • Logi_Aron

    @David Tansley?, Is the light solid white or blinking white? Solid white means its online and ready. For the reset button, it can require a bit of force to press correctly. Also, is your cover aligned correctly on the camera module? Check to see if you see the speaker holes through the speaker opening.

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  • David3922

    Hi Aron,

     

    The white light is a solid light and not flashing. The outer camera ring is aligned and I can press the reset button, but regrettably nothing happens when this is carried out despite holding it down for much longer than the required 9 seconds. I appear to be at dead-end as nothing appears to work whatever I do. As far as I am aware the battery is fully charged too. I have been using the power lead so I’m sure that this is not an issue.

    Is there any other way to reset the camera?

     

    Best regards

    David

     

    < removed personal information >

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  • Logi_Aron

    @David Tansley?, I will email you directly.

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  • Craig7579

    Hi David, The brightness on my camera has decreased since the latest firmware update.. 5.6.28 Am awaiting support to come back to me.

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  • Rustam7252

    Yesterday I saw the firmware update. The camera was disconnected several times, but refreshed. After the update, the camera began to work. I do not know rejoice or wait for a problem? While working. Thank you

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  • Rustam7252
    Yesterday I saw the firmware update. The camera was disconnected several times, but refreshed. After the update, the camera began to work. I do not know rejoice or wait for a problem? While working. Thank you ??, 28 ????. 2018 ?., 20:53 Logitech Community customercare@logitech.com:
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  • David3922

    Still not working. My camera will not go through the set up phase to reach a blue light. Still trying various combinations following advice from Logitech, but for me it looks as though the update has rendered my camera un-serviceable!

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  • Rustam7252
    Thanks for the update. ??, 29 ????. 2018 ?., 11:45 Logitech Community customercare@logitech.com:
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  • Rustam7252
    after yesterday's update, camera is working ! Thanks ??, 29 ????. 2018 ?., 12:14 Rustam Safaraliev rustampers@gmail.com:
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  • Peter41294398

    Two new cameras, updated to 5.6.28. After a couple of hours they go offline (not at same time), and the only way reestablish contact is to disconnect from the battery, then reconnect. Useless. These are going back to Logitech for refund.

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  • Sem5092

    I have the same issue with a wireless Circle 2, tried resetting and all the usual things. Not working. I'v contacted Logitech but haven't heard anything.

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  • David3922

    Sorry to hear about your problem. I can say that I received brilliant help from Logitech with several suggestions to help diagnose my problem. Eventually they believe I had a failure in the short term memory portion of the board in the camera. They say that they would like to take the camera back to confirm this via their service department. and asked me to return my camera so that this could be confirmed. I have since return the camera and received a replacement which has been set up without any issues.

     

    This may not be what you want to hear especially if your camera is out of warrenty, but it may point you in the right direction.

     

    Regards

    Dave

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  • Sem5092

    @david,

     

    One of my camera's is under 2 months old and already has been replaced once. Your not telling me that both my circle camera's are failing at the same time. And that all the other people that have issues with this specific firmware have faulty hardware. The main cause of this issue is software related. Or Logitech bricked the camera's by faulty flashing the firmware on the chip.

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  • Logitech4166

    @customercare@logitech.com

    This is most likely an issue with 5.6.28. My camera has worked for +1 year with only vew issues. But since this update I have to reboot it daily. Hope for a new FW update. The Version before 5.6.28 was the most stable in my opinion.

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  • Francois3361

    I recently purchased two Circle 2 wire free cameras. They both have firmware 5.6.28. They both occasionally go offline. The only way to reset them is to disconnect the battery and then connect it again. PLEASE HELP LOGITECH - WHAT CAN I DO TO SOLVE THIS PROBLEM ????

     

     

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  • Logi_Aron

    @Francois Retief? Please post your MAC address and I will update the firmware on your cameras if they are online.

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  • Francois3361

    Hi Aron - thanks for the fast reply. Where do I find the MAC address ?

     

    I also don't want to post the MAC address of my cameras on a public forum. Can you send me your email. My email is fretief@icloud.com

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  • Francois3361

    I found the MAC addresses of both cameras. I don't want to post these on a public forum. Please advise ?

     

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  • Francois3361

    Aron from Logitech upgraded the cameras to firmware 5.6.41 and the problem is now solved. Thank you for the fast response and good service !

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  • ichris2

    @Aron Rosenberg? im having the same issue with my camera not staying online while on battery power. My camera is plugged into wall power and is online. Can you push 5.6.41 firmware to MAC Address: 4473D60DA9C8

     

    thanks

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  • Logi_Aron

    @Chris Davidson? Your cameras are all updated to 5.6.46

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  • ichris2

    Thanks

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