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Darker image quality with latest Firmware update 5.6.28 on Circle 2

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230 comments

  • Andy3774

    @Aron Rosenberg? I have case number 0766010, would it be possible to have the firmware rolled back on my camera?

    my cameras mac address is 4473D60A90A8

    Many Thanks

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  • Logi_Aron

    @Andy Wildman? You are done.

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  • Nephew

    Cameras succesfully downgraded to 5.2.191

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  • Logi_Aron

    @E Nephew? You are done.

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  • David65977469

    I don’t have a clue if I should revert to a previous version. My back garden window cam is seriously dark. Can Logitech not just fix whatever’s wrong with current version? How long until a fix.

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  • Logi_Aron

    @David Craig? We are working on changing the low-light settings in the next 5.6.x firmware, but if you want the previous version we can downgrade you now. We don't have an ETA for this next update yet.

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  • David65977469

    Ok whatever you thinks best. Hopefully wont affect anything else as mine are very reliable. ?What do you need Logi_Aron and how do I find it?

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  • David65977469

    Seems you are asking for Mac Address. I have 2 wired window cameras. Do I just supply one and you can do both? One is

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  • Logi_Aron

    @David Craig? I can't find any cameras or account with that MAC address. Did you copy it correctly and is the camera setup? If it is not online and already running, I can't change the firmware.

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  • David65977469

    Yeah thats definitely the mac address. Been up and running since Thursday. Other one is

     

     

     

    ?

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  • Logi_Aron

    @David Craig? As your cameras are new, I wouldn't recommend downgrading your firmware.

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  • David65977469

    Ok mate I’ll stand by for the update. Hopefully not months. Maybe have to buy an outside night light.

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  • David65977469

    CASE NUMBER 07675355

     

    Hi Logi_Aron , Sorry to be a pain but Nikoleta from service crew ended up downgrading the firmware against your advice to leave it due to my system being brand new. The cams took the downgrade perfectly and I do notice a massive difference in the brightness.

     

    However theres always a compromise and I’ve also noticed a pretty drastic change in the quality of the picture decreasing.

     

    Any chance you can upgrade it again again and I’ll just get a floodlight outside to compensate?

     

    Many thanks David.

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  • Logi_Aron

    @David Craig?, you can do the firmware upgrade via the app. Just go into the menu and click update firmware.

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  • David65977469

    Yeah I tried that. Got the message “ WhooHoo! Your camera already has the latest firmware ( 5.2.191 )

     

    I think it was 5.6.28 before

     

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  • David65977469

    Bingo. Good man! I’ll finally leave you in peace. 👍🏻

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  • Andy3774

    @Aron Rosenberg?, thanks for rolling back the firmware the picture is much brighter now. however the camera now misses recording things (including person who broke into neighbours van) any thoughts on how to fix this?

     

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  • Logi_Aron

    @Andy Wildman? One of the major changes in 5.6.28 was a new motion detector that fixed a lot of these situation.

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  • Andy3774

    @Aron Rosenberg? ok but I'm pretty sure this didn't happen before firmware upgrade as I spent a lot of time testing it when first purchased. I guess i just have to wait and see if all the problems are sorted when you roll out the next firmware upgrade.

     

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  • nijon99

    @Aron Rosenberg?  Created support case 07661106 on December 5 but haven't received any response on the downgrade request after following up. Can you provide any update on this?

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  • Logi_Aron

    @Howard Robinson? I don't have your case details yet. Can you post a MAC address from one of your cameras.

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  • David65977469
    Mute iPhone
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  • nijon99

    @Aron Rosenberg? These are the ones I need to have downgraded:

     

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  • Logi_Aron

    @Howard Robinson? You are done.

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  • nijon99

    @Aron Rosenberg?  Thanks!

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  • David65977469
    Mute iPhone
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  • Chris Circleee

    Im Pretty annoyed by this firmware update aswell - can you please DOWNGRADE ME to 5.2 - the 5.6 firmware update is very very poor, the image quality is very bad compared to 5.2, put up with this over the last few months and it needs sorting Please - not very good as multiple people are having same issies

     

    MAC ADDRESSES :-

     

    44:73:D6:0E:08:35

     

    44:73:D6:09:F9:E8

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  • Logi_Aron

    @Chris Peers? Your cameras have been downgraded.

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  • Arye Levin

    @Aron Rosenberg? Please downgrade my specific camera with the following MAC address:

    4473D

     

    I have few issues after the upgrade on this camera.

     

    Thanks a lot

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  • Logi_Aron

    @Arye Levin? You are done, but need to resetup the camera

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