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Can't add Circle 2 to subscription

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11 comments

  • Logi_Aron

    Hi @John Scullin?,

     

    According to our side, the camera on your account is attached to your Premium plan correctly.

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  • Jacques030546

    I have exactly the same problem with my cams 2 and 3, I have a home premium subscription til nov 20 and can only connect 1 cam!

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  • Logi_Aron

    Hi @Jacques FONTAINE?,

     

    Can you try again? If it still doesn't work, can you post the MAC address of one of your cameras so I can look up your account.

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  • Jacques030546

    Hi Logi_Aron,

    Today two cameras are working, I can't add the third one. The Mac adress of this camera is (name: Salon)

    44:73:d6:09:e1:4e

    kind regards

    Jacques

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  • Logi_Aron

    Hi @Jacques FONTAINE?, we put your camera into your Home plan, and also fixed the bug that didn't allow you to do it yourself.

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  • Jacques030546
    Hi Aron, It seems to work! Thank you very much Jacques
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  • Jacques030546
    Hello, My circle home premium doesn’t work today oct. 30th, what is the problem with this cameras???? Only one camera is on circle. Jacques Fontaine
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  • Logi_Aron

    What do you mean by not working? All three cameras show as online with the right service plan.

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  • Jacques030546
    Today i have one with the right plan, one on trial or free and one on premium monthly ending on 12/4/18 !!!!
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  • Logi_Aron

    @Jacques FONTAINE?, We have fixed the issue on our end with your account. Please check and make sure everything looks correct.

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  • Jacques030546
    Everything OK till now ?? Jacques Fontaine
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