So, I just got the run around from Logitech support trying to return a defective 2 month old joystick under warranty. It's well outside of the return window for Amazon (30days as we all know) but they keep telling me to return it to them. Amazon have already told me they won't take it back so I'm stuck with a broken joystick, barely used, with a year and 10 months of warranty left.Now here's where it gets weird. Exasperated with the support emails running me in circles I decide to phone the EU phone support number. First call I get through and nothing, no sound, it's like I was hung up on. I wait a minute and hang up. I redial and the same thing, only this time I faintly hear noise in the background, I say hello and then suddenly a distracted employee comes on the phone ( I think I interrupted them mid-chat). I explain the issue and they just tell me I have to go to Amazon to proceed and that they do not do returns.
This just didn't sound right to me so I looked up the warranty on the site and lo and behold Logitech do RMAs (https://support.logitech.com/en_gb/article/warranty-emea#rma). This is all I wanted! However bizarrely support seem to outright deny to me that this is ever an option... incredible. I've closed my old case and opened a new one formally requesting an RMA. I'm betting money that I'll get told to go to Amazon again, but I live in hope.Just thought I'd post this here in the hope some supervisor or someone from a department higher up the chain so to speak could be aware of this odd behavior from their colleagues and perhaps offer some explanation.
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