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Stop activity alerts outside motion zone

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grin_phi
Does anyone know how to stop getting alerts for movement outside of motion zones?

I have a circle 2 overlooking my drive way. Because the road and pavement is busy, I have created a motion zone just for my drive area. I have configured the advanced alert settings to high activity, only in motions zones (not outside motion zones) and detection to people. 

However, I get alerts for anything and everything, anywhere in the picture. 

I also notice that my people detection often gets reverted to people and other without my interaction. 

I have started a support ticket with support but their first response asks me to set exactly the settings I already have (and provided a screenshot of) so I am not that hopeful for a satisfactory conclusion via that route. 

Any help greatly appreciated. As it stand, notifications and motion zones are useless and both may as well be turned off.
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Comments

11 comments

Date Votes
  • Logi_Aron

    Person Detection is not localized to the motion zones, instead Person detection is calculated over the entire image. In the notifications by checking a zones along with Person, a notification will be sent if a person is detected anywhere OR motion occurred in the zone/s.

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  • grin_phi

    Hi, thank you for replying.

     

    I am disappointed to hear this. As other users have posted, I fail to understand the purpose of motion zones in that case. My circle overlooks a busy pavement, meaning lots of people. This is why I upgraded to be able to create the motion zone.

     

    Is there a setting, other than person detection, where I only get alerts from inside my motion zone?

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  • Logi_Aron

    You can either:

    1. Define zones for all areas you don't want to receive alerts. Then in the Smart Alerts -> Activity Filters, just check "Outside defined zones"
    2. Define zones for all areas you want to receive alerts. Then in the Smart Alerts -> Activity Filters, just check those zones.
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  • grin_phi

    Hi @Aron Rosenberg? 

     

    Thanks for the suggestions.

     

    I am trying the first one now as the second one has already been proven to not work.

     

    The first one might be working, but receiving the alert notification 'person detected outside motion zone' when really they are in my area of interest is pretty confusing and hard to get used too.

     

    Finally, going back to your first response, you mention selecting people alerts and a motion zone will result in alerts for people ANYWHERE or motion in the selected zone.

     

    What should happen if I select other and a zone?

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  • Logi_Aron

    Checking any of those boxes will result in the restriction being added. If you select both he "outside of zones" and a "<named zone>" checkbox, then you will receive notifications for that "<named zone>" OR "outside of any defined zones". If you further check person, then it would be like "<named zone>" OR "outside of any defined zones" OR <person detected anywhere in video>.

    Each option is basically an OR clause being added.

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  • grin_phi

    Hi @Aron Rosenberg? 

     

    Thanks. This would be ok, EXCEPT, you have to pick at least one detection type, meaning zones really do nothing to filter the person detections alerts. This kind of makes circle useless if pointing at a busy area like a pavement.

     

    To reconfirm - I want to be notified if there is motion ON my drive and not outside (I don't care if it is a person or not). Is this actually a possible configuration or not?

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  • GBMark233

    Looks like I bought the wrong camera then if I can’t set a detection only to work in the zones I pick, should of bought the nest cams now

     

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  • grin_phi

    Hi @GBMark233 - yes, it appears we both bought the wrong camera. Do you happen to know for sure if nest cams will do this correctly?

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  • GBMark233
    • Edited

    Yes I can 100% say nest works like magic, I have the nest door bells and the motion zones work as they should, it records 24/7 and the image quality is far better. If you pay out a little more for the iq it can recognise people and tell you they’re there. I only bought the  circle 2 as I wanted two use google home and apple home kit and I’ve been nothing but disappointed in the logi circle 2.

     

    iv found out after you set your zones create one big one that covers the  entire picture, this will stop the out of zone notifications. I still get notifications about about my drive when a car passes on the road but it better than getting notifications all the time even out the zones

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  • tom.blockley

    From what I can tell, this is now working, I’m using zones and can control what alerts pop up in the app.

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  • Steve Thorakos

    Wow, this is BIG problem. 
    Think im returning these cameras! 
    Shame, I somewhat like Logitech but this product is a BUST! 

    I mean, its a simple thing. 

     

    How about this problem. 

    Smart Location is useless...So im home (with my phone) and the cameras go off. Good, I down need them recording me. 

    Then I go to sleep and the cameras are STILL OFF! 

    Then I get robbed ... my Security camera is not recording because Im home? Seriously?! 

    Who is designing these things? Obviously not a user. 

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