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Logitech Options won't load in - Windows 10

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285 comments

  • Official comment
    Rona

    Hi Mathias01,

    Thank you for choosing Logitech!

     Allow me to help you with the Logitech Options. 

    • Uninstall Logitech Options
    • We need to delete some files from your computer which are hidden by default. We can view them by following the instructions from this link: https://support.microsoft.com/en-ph/help/4028316/windows-view-hidden-files-and-folders-in-windows-10
    • Once done, open the Run window (Windows + R)
    • Type %appdata% then delete all files and folders belonging to Logitech Options
    • Open the Run window again (Windows + R)
    • Type %programdata% then delete all files and folders belonging to Logitech Options
    • Restart the computer
    • Download and re-install Logitech Options

     

    Hope this helps. Please do not hesitate to reach out if you have further concerns.

     

    Warm regards,

    Logi_Rona

     

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  • ИгорьТопов9650

    I have similar problem

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  • Mohd Fauzi Ramlan

    Same here. The last time I remembered it working correctly is about five days ago. Now, just a blank screen. Customization doesn't work anymore. I installed the latest version of Logitech Options (7.14.70) but still having the same problem.

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  • MattBizzer

    Hey Guys,

    Good news, problem solved, however I haven’t found any file really when searched to remove them, I simply removed the old version and installed the newest one.

    Thanks for your help,
    Matt

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  • Rona

    Hi Mathias01, 

    Thank you for you response. 

    I am happy to hear that your concern has already been solved. 

    Thank you again for reaching out to Logitech.

    Warm regards, 

    Logi_Rona

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  • elad na

    i have the exact same issue with more problems.

    i have done what you said about deleting files. didnt solved

    i have uninstalled and reinstalled - didnt solved

    i have uninstalled and installed previous versions - didnt solved

    and i cant log in to account or create an account. "could not log in. something went wrong" message

    i canceled my firewall - same problem.

    nothing helps!

    please help

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  • Mohd Fauzi Ramlan

    Hi, elad na,

    Have you tried to install Logitech Options version 7.10.3 ?

    I had the same situation as yours. Uninstalling, deleting files & reinstalling. Didn't work.

    I did all that from my standard Windows 10 account. So, I log on to my administrator account to try the step again. Somehow, Windows 10 auto-detect my MX Master 2S & automatically install the driver. And it works. I can open my Logitech Options & even download my setting from the cloud.

    Logitech Options that were installed was version 7.10.3 & want to update it to version 7.14.70. I hit OK thinking everything will be fine. And just after that, everything broke again. My Logitech Options won't load; just a blank grey window.

    I uninstalled Logitech Options (again), restart my PC, log on to my administrator account, Windows 10 detect my mouse & download the driver. It works again. But of course, I don't update the software and stuck with version 7.10.3. My Logitech Options works fine on my PC without any hiccup since then.

    I hope this will help. Sorry for not posting my experience earlier. Love to hear comments from Logitech.

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  • Rona

    Hi elad na

    Thank you for reaching out to Logitech!

    We are here to help you with your concern about the Logitech Options. 

    You may try what Mohd Fauzi Ramlan have suggested. You may download previous version of the Logitech Options. You may find them on this link: https://support.logi.com/hc/en-001/articles/360025297893 .

     

    Please do not hesitate to reach out for further concern. 

    Warm regards, 

    Logi_Rona

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  • Rona

    Hi Mohd Fauzi Ramlan

    Thank you for your response.

    Thank you for posting your experience here and for sharing what you have done to get the issue resolved. It would also be beneficial for other users to try if the suggested steps above does not work for them. 

     

    Please do not hesitate to reach out for further concern. 

    Warm regards, 

    Logi_Rona

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  • elad na

    i have just tried to as you said

    still no solution

    i can do a video shot of the entire process for you to see

     

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  • Rona

    Hi elad na

    Thank you for your response. 

    Let me create a ticket for you to better assist you with your concern.  Please do not hesitate to reach out to the email ticket for further concern. 

    Warm regards, 

    Logi_Rona

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  • Devak Manappatty

    I also tried all of the possible fixes. None of them worked.

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  • HOveyLu6201

    Try closing any background apps that might conflict with logitech options. I found out that RivaTuner running in the background was conflicting with Options from loading. Closed RivaTuner and quickly loaded Options before RivaTuner could open again work for me.

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  • elad na

    just to make things clear

    up to a month +/- ago

    everything was working fine. using this mouse for the past 6 months

    i havnt installed any other software since

     

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  • Devak Manappatty

    The app sometimes loads, but I can't sign in with my account in the application like I can on the website. It loads forever and then says unable to sign in.

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  • Silas Arn

    Same Issue here. I've installed Version 7.10.3, 'till now it's working.

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  • elad na

    they have escalated my case few tines biw

    month has passed and no solution

    i dont know why its like that

    everything was fine until it happened 

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  • MattBizzer

    And now I have the same problem again...

    0
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  • ИгорьТопов9650

    Still nothing.

    I made ticket #149549 10.07.2019.

    Month ago i made a lot of tech moves (setupapi.dev.log, dxdiag, MSINFO32.nfo, System Event Log.evtx, etc) and support still didn't find solution. 

    For me updated version logitech options v8 still can't log in or create new account.

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  • elad na

    the mouse is useless without the software

    it acts like a $10 rechargeable mouse, but costs $70

    LOGITECH TEAM

    PLEASE SOLVE THIS! RESPECT YOUR CUSTOMERS AS YOU SHOULD

    give the issue to your major software developers - NOW

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  • Chongnuo Ji

    I have the same problem for months... All the new version has blank page. The only way can make MX Master working is version 6.40 and before.

    But the 6.40's Options will not run at startup on my windows 10 1903.

    And I want to buy MX Master 3. If I cannot fix this how should I use it?

    I also tried many ways to fix it. Like reinstall vc runtime, sfc scannow, reinstall windows without reset... None of them works.

     

    Please!!

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  • Chongnuo Ji

     

    I used process monitor to log what Options going on when starting... It seems the circle turns servral times are trying make the UI working, but after times it gived up. I checked the whole log, the process dead and born again and again. Always ends in the REGKEY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize".

    I think there is something wrong with the fonts or system GUI setting.  I am using chinese in 4K monitor with 150% scaling. Hope these info can be used to debug.

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  • Daniel00768762

    It's my turn now. Two days ago, my LO v7.14.70 was unable to launch. I unistalled it and try to install three other versions but the Setup.exe not work too (all the other .exe applications still work). Need some solutions :( 

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  • Tommylee Storey

    Keep asking to update wouldn't stop it just annoying me everything was working on the mx master 2s, so i try to open the app and it just wouldn't do anything uninstall the Options and try install Options_8.0.863 and Options_6.92.275, it just start on the task bar for 2 sec then close, try delete everything Logitech own on my windows 10 still no go. now my clip buttons now not working....this happen before just not sure how got it working...if i do get working i'll post something

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  • Tommylee Storey

    it was RivaTuner Statistics Server program that was keeping Options_8.0.863 to open not sure what deal is as soon i close RivaTuner Statistics Server everything for options worked

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  • Daniel00768762

    Tommy Storey Is that so? I will try it, thank you

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  • elad na

    i dont have RivaTuner but still having problems

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  • Miloslav Nepil

    I had the same problem (the application was hanging with a blank grey window) and I dare to say that now I have successfully isolated the root cause of it.

    At all times, all versions of the application work correctly on my machine, even the latest "Logitech Options 8.0.863", until I check the Analytics option ("Help Logitech improve its products and services..."). Once this option is checked - either during the installation or afterwards - then the issue described above arises. This behavior is deterministic.

    I hope this finding will help Logitech developers to solve this problem.

    Best regards

    Miloslav

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  • elad na

    i have tried enabling the analytics and the problem still present

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  • Miloslav Nepil

    It is the other way around: at least for me, the solution was to disable the Analytics. Try to uninstall and install again with Analytics disabled.

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