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circle 2 No blue light - can't connect and setup

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10 comments

  • Official comment
    Logi_Manny

    Hi Maria Harju,
    Thank you for contacting Logitech and we do apologize for the late response.

    If the camera is not showing a blue blinking light, please follow these steps to reset the camera:

    1. Locate the reset button on the right side of your Circle 2 camera, located opposite the speaker hole.
    2. Press and hold the reset button for 9 seconds and release when you see the light alternate magenta and green. 
      Your camera settings should now be reset.
      NOTE: The camera may go offline in the app. This is expected behavior.
    3. In the Settings menu, tap Add Camera.
    4. Tap OK to confirm that you would like to add a camera to your Circle account. 
    5. Set up your camera again (see How do I set up a camera in the Circle app? for instructions). 
      NOTE: To set up Circle 2, you need to be within 10 ft of the camera and have access to your iOS or Android mobile device with Bluetooth® low energy technology available.  For more information, see Supported Bluetooth Smart devices for the Logi Circle camera.

    After the reset, your camera should show a blue blinking light and if still not, remove the camera from the mount. wait for at least 30 seconds before you put it back and check the camera. you can do the reset again if still not showing the blue light.

     

    We will be waiting for your response.

     

    Best regards,
    Logi_Manny

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  • Charles Revkin

    If no blue light comes after following your procedure above, is the camera broken?  Need to send back?

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  • Steve4728

    I have the same problem.  I have had this circle 2 for one year, and it stopped working and won't connect.  It only flashes a green light, then nothing for a few seconds, and returns to flashing green.  Reset gets the flashing magenta and green, but then it goes blank and returns to flashing green.  My other Circle 2's work well.

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  • Simone Ferrazza

    I have the same problem.

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  • Michael Stradling

    I have the same problem, I have reset, disconnected the power. I cannot get the blue led up so I cannot connect the app vi bluetooth.

    Any ideas please?

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  • rickyrevilla rickyrevilla

    I have the same problem. Did anyone found a solution to this ?

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  • Andrei Dragomir

    Hello! I took a circle 2 camera with a battery from someone .... and I don't know how to restart it and install it! can you help me?

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  • Charles Revkin

    I have the same problem.  What to do?

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  • jwenstrup

    Logitech, Help me out. No blue flashing light, like people above. What is solution?

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  • Bruno Lambert

    I have the  same  problem. 

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