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G332 mic not recognised by windows 10

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18 comments

  • Official comment
    Logi_Jhoe

    Hi Grim,

     

    We apologize for not getting back to you promptly. I'd be more than happy to help you with your G332 Gaming Headset.

     

    Kindly make sure to check the settings of the application that you are using after setting the G332 Gaming Headset as your default recording device. You may also test it on other application and check if the problem will occur.

     

    Thanks!

    Regards,

    Logi_Jhoe

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  • Noam Elyashar

    i have the same problem , G332 mic not recognised by windows 10 pro.

    the device manager -> sound inputs and outputs

    shows 4 lines :
    line in (Realtek Audio) 
    stereo mix (Realtek Audio)
    headset\speekers (Realtek Audio) 
    SAMSUNG(NVIDIA High Definition Audio)

    and i can't get it to recognise the logitech G332 mic.
    when connected to the jack , it is still shows as "not connected" 

    please help , i need it for the online meeting because of the curona virus

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  • Logi_Jhoe

    Hello Noam Elyashar,

    Thanks for reaching out! Apologies for the trouble and that I fail to attend this promptly. Can you please confirm if the mic works when connected via the jack?

    You may also try to update the drivers of the device and test it on other computer with and without the software for trouble isolation.

     

    Thanks!

    Regards,

    Logi_Jhoe

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  • Michael Moore

    I have the same issue.  I have tried plugging/unplugging, reboot, etc.  I don't see any listing for the device in the audio settings.

    If this isn't resolved quickly, guess I will need to assume defective and send for refund.

    Thank you in advance for your prompt resolution to this issue.

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  • Michael Moore

    It is also filed as a case number: 2695691

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  • Logi_Jhoe

    Hello Michael Moore,

    Thank you for providing the information. I'll send you an email with the information that we need, please respond to my email on your soonest most convenient time.

    To avoid confusion, let's just focus on the email.

     

    Thanks!

    Regards,

    Logi_Jhoe

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  • Ahsan Moin

    When I plug the headphones in and check for devices the headset doesn't show up. I am using windows 10 PC. I also filed a ticket: 2906335

     

    EDIT: I got it fixed!!

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  • Logi_Jhoe

    Hello Ahsan Moin,

    Thank you for the update. Moving forward, please refrain from posting any information here including ticket number. Just let me know if you have created one so I can check on your account.

    I have sent you an email, we can just focus on that to avoid confusion.

     

    Thanks!

    Regards,

    Logi_Jhoe

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  • Zygimantas Kizevicius

    Hi

    I've just buy these headsets one hour ago, back in my house, plug in my pc and mic doesn't work, should i return this headset?

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  • Zygimantas Kizevicius

    Someone solved this problem guys??

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  • Logi_Jhoe

    Hello Zygimantas Kizevicius,

    Thanks for reaching out. Please make sure that the mic of the device is set as default audio recording device. Test it other computer or device as well see if the same issue will occur.

    If the same issue occurs on a different device or computer, since the device is new it would be best if you have it returned for a swap as you may have received a bad apple.

     

    Thanks!

    Regards,

    Logi_Jhoe

     

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  • kristijan kile

    Is there any software for g332? I have both logihtech software and still lgs and ghub cant find my g332. Any help pls??

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  • Logi_Jhoe

    Hello kristijan kile,

    Thanks for reaching out. Apologies for the trouble that you are having. Apologies for the trouble that you are having. Based here it appears that the device doesn't any software.

    Mind me asking why do you a software for it?

     

    Thanks!

    Regards,

    Logi_Jhoe

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  • Curian BBX

    Hi i bought my G332 headset 4 days ago and since the first day the mic doesnt work in any platform (phone, pc)

    Please help

     

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  • Logi_Jhoe

    Hello Curian BBX,

    Thanks for reaching out. Apologies for the trouble that you are having. If the issue is being experienced on multiple audio source using all modes of connection provided, since the device is new I suggest that you have it returned where you purchase it for a swap.

    You may have received a bad apple. Sorry about that.

     

    Thanks!

    Regards,

    Logi_Jhoe

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  • Rob Dowling

    im having issues similar to everyone else. I plug the headset in either the audio jack or microphone jack and it'll only work as such... it will not allow the headset to be both headphones and microphone. it'll either show up in input or output but never both

     

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  • Rob Dowling

    so everyone i think the issue comes from 4 pin stereo jacks (that is on the G332) being plugged into older computers with 3 pin jacks. What youll need is a 4 pin to 3 pin adapter or TRS plug. It can be bought online for around $10

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  • Logi_Jhoe

    Hello Rob Dowling,

    Thanks for reaching out! Apologies for the trouble that you are having.It appears that you are able to find a fix for the trouble as per your last comment.

    Can you please confirm so I can assist you properly?

     

    Thanks!

    Regards,

    Logi_Jhoe

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