Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS Catalina
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Note: This post was updated <11:39 AM PST>
If you use Logitech Control Center (LCC) 3.9.8 or earlier, please update to the latest version of LCC before you upgrade to macOS 10.15 (Catalina).
To install the latest version, open LCC and click on any device. From the menu bar, select Check for Updates. You can also get the latest version from the Download page here https://support.logi.com/hc/articles/360025297833
If you experience any issues, please check this FAQ: Important information for Logitech Control Center and macOS Catalina and Mojave https://support.logi.com/hc/articles/360023202814
NOTE: We are aware that after upgrading from macOS 10.14 Mojave or earlier to macOS 10.15 Catalina with LCC (Logitech Control Center) versions 3.9.8 or below, some Logitech Unifying-based devices may stop working. This is a known issue on macOS 10.15 Catalina and we’re actively working with Apple to address it.
In the meantime, if your Unifying device is not working after upgrading to macOS Catalina, please upgrade to LCC 3.9.9 from this link and reboot the system to complete the installation.
If your device is still not working, please check which version of the Unifying drivers are loaded into the system, to do so:
1. Launch Terminal from /Applications/Utilities folder
2. Run the following command :
kextstat | grep -i Logi
105 1 0xffffff7f8252b000 0x47000 0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <104 76 49 25 6 5 3>
106 0 0xffffff7f82582000 0x16000 0x16000 com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <105 104 49 25 6 5 3>
If the “com.Logitech.Unifying.HIDDriver” is any version other than 1.3.9, then the new driver was not properly loaded by macOS Catalina. To fix this issue, please try the following steps:
1. Start your system in Recovery Mode:
- Restart your computer (From the menu bar, click on the Apple logo and select Restart)
- Hold the "Command" and "R" keys until the Apple logo appears
2. You should see "macOS Utilities" screen, if not, repeat step (1).
3. Close this window using the red button on the top left
4. Click on "Choose Startup Disk..."
5. Then select "Restart.."
6. Lastly, select "Restart" again - you may see a spinning icon for a few minutes before rebooting.
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Official comment
Hi AJ,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps. Link:https://support.logi.com/hc/articles/360023203954-Logitech-Options-permission-prompts-on-macOS-Catalina-and-macOS-Mojave#h_29d3b1f8-6a15-42d7-9959-d43e1846c671
Comment actions -
Same issue here.
Mouse works on logon screen but after logon, it stops working. The side buttons and scrolling works but the pointer doesn't move at all.
LCC version 3.9.9
Logi Option 8.02.86
Looking at system Console, whenever I move my M510, it yelds this:
error 10:40:40.621274-0300 kernel IOHIDInterface:0x10000093e Report too large 15 8
error 10:40:40.629261-0300 kernel IOHIDInterface:0x10000093e Report too large 13 8All the settings related to Security & Privacy, like Input Monitoring, Accessibility, etc are also OK.
Quite bizarre to have this kind of issues at this point. The beta phase of Catalina took months, why didn't sort this out before the GA of 10.15?
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So is this the same issue with Logitech Options? Of course I didn't check the Logitech community site before upgrading to catalina because I don't know, I figured any issues would get fixed during the months of Beta... Anyways, having the same issues as others on my MX Master connected via bluetooth. I can move the mouse and scroll but both are very slow despite all my settings in Logitech options not changing. The big thing for me is the gesture buttons and thumb buttons are not working. I don't have LCC because I thought with the MX Master only the LO app was necessary.
If it helps solve the issue, the first time I opened my computer at work connected to my displays, apple usb keyboard, and MX Master mouse via bluetooth, my computer was telling me it couldn't connect to an unidentified bluetooth keyboard. I dont have a bluetooth keyboard so not sure if it was confusing the MX Master as a keyboard or what
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I have an m500 and upgraded to Catalina and updated to LCC 3.9.9 and now Control Center just says "No Logitech Devices Found". The side back/forward buttons no longer work because Control Center is the only way to make these functional on macos so this is extremely frustrating. The device is detected just fine in System Report as a Logitech mouse. I've tried uninstalling and reinstalling several times now, different USB ports, etc. Rolling back to 3.9.8 is also now impossible because it detects and unsupported OS. Am I stuck?
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This is not Logi software related. Even without the software installed, my mice with a unifying receiver don't work. I plug in the dongle, and they'll work for a couple of seconds. M705 for example.
Note that I am able to use my G602 Gaming Mouse without issue, and the old gaming software works just fine.
This has been an issue since at least JUNE with the Catalina beta!
See: https://www.reddit.com/r/MacOSBeta/comments/bxz6qj/catalina_not_working_wireless_mouse_logitech/
UPDATE: My very old M510 works just fine with and without LCC installed. Note that one does not use Logi Options like newer products (such as my M705) mentioned in the Reddit thread.
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So I finally got mine fixed after playing around with it. I tried Logitech's instructions and it didnt make a difference but after installing the update to Logitech options, I then went into activity monitor and force quit the Logi Options Daemon. It wouldnt force quit at first so I tried multiple times and eventually it did force quit and then all of a sudden everything started working on my mouse again. Dont know if that will help any of you but its worth a shot
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@Jonathan Blaine - Mine wouldn't die either but I just tried multiple times (out of frustration) and it eventually died.
I have not had an issue with my mouse since I did that. I havent restarted my comp yet, but I have disconnected from the BT mouse multiple times and it has reconnected and had no issues since.
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It does work again after updating the firmware of the unifying receiver.
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Note: This post was updated <11:39 AM PST>
If you use Logitech Control Center (LCC) 3.9.8 or earlier, please update to the latest version of LCC before you upgrade to macOS 10.15 (Catalina).
To install the latest version, open LCC and click on any device. From the menu bar, select Check for Updates. You can also get the latest version from the Download page here https://support.logi.com/hc/articles/360025297833
If you experience any issues, please check this FAQ: Important information for Logitech Control Center and macOS Catalina and Mojave https://support.logi.com/hc/articles/360023202814
NOTE: We are aware that after upgrading from macOS 10.14 Mojave or earlier to macOS 10.15 Catalina with LCC (Logitech Control Center) versions 3.9.8 or below, some Logitech Unifying-based devices may stop working. This is a known issue on macOS 10.15 Catalina and we’re actively working with Apple to address it.
In the meantime, if your Unifying device is not working after upgrading to macOS Catalina, please upgrade to LCC 3.9.9 from this link and reboot the system to complete the installation.
If your device is still not working, please check which version of the Unifying drivers are loaded into the system, to do so:
1. Launch Terminal from /Applications/Utilities folder
2. Run the following command :
kextstat | grep -i Logi105 1 0xffffff7f8252b000 0x47000 0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <104 76 49 25 6 5 3>
106 0 0xffffff7f82582000 0x16000 0x16000 com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <105 104 49 25 6 5 3>If the “com.Logitech.Unifying.HIDDriver” is any version other than 1.3.9, then the new driver was not properly loaded by macOS Catalina. To fix this issue, please try the following steps:
1. Start your system in Recovery Mode:
- Restart your computer (From the menu bar, click on the Apple logo and select Restart)
- Hold the "Command" and "R" keys until the Apple logo appears
2. You should see "macOS Utilities" screen, if not, repeat step (1).
3. Close this window using the red button on the top left4. Click on "Choose Startup Disk..."
5. Then select "Restart.."
6. Lastly, select "Restart" again - you may see a spinning icon for a few minutes before rebooting.
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