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Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS Catalina

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106 comments

  • DavidH

    This worked for me, when I ran the command in Terminal both software versions were .8 after doing the suggested restart both versions are showing as .9 adn my keyboard works.

    My M570 worked thru and after updating to Catalina but my K350 keyboard quit working. Both are working now. I do hope it stays that way!

     

    - D

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  • Nickey

    My device does not require LCC, it uses Logitech Options software. However, I followed the instructions to install LCC. Obviously, my problem has not been solved. My device is MX Master. 

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  • Moose L

    Hooray! My K400r keyboard is working again!

    I had updated to Catalina without updating to LCC v3.9.9 first and the keyboard refused to pair. So followed LogiLaurie's instructions to install LCC 3.9.9, reboot, run "kextstat | grep -i Logi" [which showed the old com.Logitech.Unifying.HIDDriver (1.3.8)], then went through the process of restarting in recovery mode. After that "kextstat | grep -i Logi" showed the new driver [com.Logitech.Unifying.HIDDriver (1.3.9)] and the keyboard is working like a champ.

    Excellent job Laurie! Thank you.

     

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  • Nickey

    OK, "Recovery Mode" Steps is useful, I followed those steps, and my MX Master WORKS !!!

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  • Jean-Marc HENRIO

    Sorry, but for me, this is partially fixed. I have always some Problems with my mouse MX Master 2. The scrolling isn't possible.

       97    1 0xffffff7f8252b000 0x47000    0x47000    com.Logitech.ControlCenter.HIDDriver (3.9.9) B2FAF2D1-369F-36EE-89E1-4D145D2F1305 <96 93 49 25 6 5 3>

       98    0 0xffffff7f82582000 0x16000    0x16000    com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <97 93 49 25 6 5 3>

    Who can help me? I need this functionality! I paid this mouse for this too!!!

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  • Sangram Chavan

    This worked for me

    Uninstall any previous Logitech software 

    Unload Kernel Ext  using above mentioned method or using below link

    http://osxdaily.com/2015/06/24/load-unload-kernel-extensions-mac-os-x/

    Restart & Install Catalina Supported Logitech Drivers/App, Logitech Options & LCC

    Cheers 

     

     

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  • cpndesign

    I'm sorry but I don't pay good money for a premium product only to spend hours going through forums to install/uninstall endlessly. This needs a proper fix now.

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  • PatrickDaly1382

    For those that have options with a MX Master, I finally got mine to work by :

    1. Going into settings > sec. & priv. > Privacy > and then accessibility option in the left bar. I removed the Logi Options Daemon and Logi Options permissions.

    2. I went to activity monitor and force quit the Logi Options Daemon. It wouldn't force quit right away but I just kept force quitting it and eventually it quit and then immediately my mouse started working right.

    **My mouse is now working correctly but In my privacy settings under "Input Monitoring" and "Screen Recording" I still have 0 apps requesting access - including Logi Options.

    **At some point in my above process I turned on notifications (turned off do not disturb) in case I was getting a log options notification asking for permission and wasn't seeing it. - I did have notifications from logi options.

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  • Jonathan Blaine

    This is definitely a driver issue.

    I went ahead and purged everything related to Options by searching and deleting in Library. It then worked! Of course, I couldn't customize it, but it was working.

    BUT on restart, the mouse had the same problem. Worked for 1 or 2 seconds and froze. The mouse should work without Options installed.

    So, I'm guessing those who get their products working by updating to the most recent drivers and then get it working by updating to 3.9.9 are having different problems than those with other products like the M705.

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  • Jonathan Blaine

    Update: My M705 does not work in safe mode, so the issue is not Options software related. But my G602 gaming mouse, that uses a non-unifying dongle that is tied only to that mouse, works just fine. 

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  • Jonathan Blaine

    Sangram Chavan wrote:

    "This worked for me

    Uninstall any previous Logitech software 

    Unload Kernel Ext  using above mentioned method or using below link

    http://osxdaily.com/2015/06/24/load-unload-kernel-extensions-mac-os-x/

    Restart & Install Catalina Supported Logitech Drivers/App, Logitech Options & LCC"

    This is extreme expert black diamond skiing stuff that gets deep into the engine of your Mac. Not for the timid nor inexperienced and could kill your Mac. I will not be trying this.

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  • Paul Gibian

    What amazes me are the steps we have to take to correct this issue. My M720 is not functioning despite my attempts to follow the guidance from Logitech and others on this board.

    Sangram's point about complexity is spot on and points to how ill-prepared Logitech was in ensuring their product was compatible with macOS Catalina. Further aggravating the situation is that Logitech has yet to issue a fix that is simple and easy to implement for us average users. Time for their engineers to step up their game.

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  • Jonathan Blaine

    "Time for their engineers to step up their game."

    They haven't fixed the Double Click of Death problem in over a decade, so I'm not holding out much hope.

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  • E Z

    So much difficulty. I am NOT going into the Terminal on my work Mac for fear of screwing things up. Its a good think this happened before I bought a new Master mouse for my home Mac. Not going any further with Logitech which is a bummer since I hate the Apple mouse. Also, Logitech says to install the new driver BEFORE installing Catalina. WTH?!?!?! How are we supposed to know that it was not going to work? F. Now Im even more pissed off.

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  • Campos

    I created a user here just to post that this fixed the problem I was having with the K780 Keyboard and Catalina on a Mac Mini.

    After upgrading I was locked out of the Mini since the keyboard didn't work; I was able to log in with a Magic Keyboard (a loaner).

    Upgrading Logitech Control Center to 3.3.9 didn't fix the issue nor giving all the user permissions explained here:

    https://support.logi.com/hc/en-gb/articles/360023202814-Logitech-Control-Center-permission-prompts-on-macOS-Mojave

    The command above shows that Logitech Control Center wasn't upgraded properly. 

    Thanks LogiLaurie!!

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  • Jonathan Blaine

    That is working only where there is a software glitch. Many of us simply can't get mice to work even without the software installed or in Safe mode, which should occur (even if basically).

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  • Campos

    Right

    Just wanted to post my experience with the K780 Keyboard and Catalina

    My Logi M320 Mouse has worked fine without issues.

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  • Jonathan Blaine

    I installed Steermouse, which is like a gauge on your car's dashboard, and not the Logitech "idiot light."

    It cannot see my M705. On the other hand, it IDs my G602 gaming mouse perfectly.

    Obviously a Logitech.Unifying.HIDDriver issue tied to the Mac OS, NOT anything we can install or troubleshoot.

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  • Kenny Saito

    Recovery Mode restart worked.

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  • Brandon Clark

    Both my M705 mouse and keyboard are not working. I'm freaking out because I have a paper due an REALLY need to use my computer. Why is Logitech not providing support?? I'm really regretting buying Logitech equipment... having such a critical outstanding issue for a week now is unacceptable. Why was this not fixed in the Catalina beta? And why were registered customers not notified? Big fail on part of Logitech. :-(

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  • Jonathan Blaine

    Brandon,

    Go and buy a cheap wired mouse for the time being.

    They didn't fix this issue nor notify us because they were asleep at the switch.

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  • Timothy Jackson

    Aha, restarting to Recovery Mode worked.  I have a wired Logitech Wave keyboard (eg no Unifying kexts) and kextstat reported this before restart:

    107 0 0xffffff7f8252b000 0x47000 0x47000 com.Logitech.Control Center.HID Driver (3.9.8) no UUID <106 81 63 49 6 5 3>

    and now after:

    107 0 0xffffff7f8252b000 0x47000 0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <106 81 49 25 6 5 3>

    For note, the keyboard and Logitech Control Center worked correctly the first boot into Catalina so I have no idea why that happened. Lastly, trying to manually unload the kext for the old 3.9.8 LCC errored:

    (kernel) Can't unload kext com.Logitech.Control Center.HID Driver; classes have instances:

    So, the only solution that worked was restarting to Recovery Mode.  My setup is slightly different than that shown by LogiLaurie as my drive is encrypted, but unlocking the drive in Recovery Mode was just one extra step and everything else behaved as expected.

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  • Miranda J.

    I have always had a problem where every time I reboot, my devices are not detected by LCC until I remove and plug the receiver back in, at which point my K750 and M570 will both show up.  They work ok without showing up, but I don't get any of the pointer acceleration or extra button settings on the mouse until the mouse is detected.

    After updating from LCC 3.9.8 to 3.9.9, now my devices are not detected at all even unplugging and replugging in the receiver.  I'd really like my pointer acceleration and mouse buttons back!

    It seems like it worked fine, both the drivers look ok... is there anywhere else to check?  I have updated the firmware on the unifying receiver already.

      139    1 0xffffff7f84462000 0x47000    0x47000    com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <138 104 44 19 6 5 3>

      148    0 0xffffff7f84612000 0x16000    0x16000    com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <139 104 44 19 6 5 3>

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  • Georg Nürnberger

    g13 don't work... LCC 3.9.9

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  • Richard Xue

    Thank you sooooo much!!!

    Works for me.

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  • Jonathan Blaine

    Received today from Logitech Support:

    "I have transferred your case to our product specialists for further investigation. We will contact you as soon as we have an update. Thank you for your patience."

    In other words, "we have no idea how to fix this."

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  • Howard Vogel

    Pleased to announce that Apple’s latest update has now fixed the mouse problem.

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  • Martin Bruton

    My MX still won't connect. I have updated with Apples latest update for Catalina. Not good Logitech

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  • Jonathan Blaine

    My M705 now works after the incremental update.

    If your stuff is still not working, I suggest purging everything Logitech and then reinstalling.

    One thing I noticed: the old Control Center in System Preferences did not get deleted when I uninstalled and it will not update. Even though it's not used for newer mice like my M705, it's best to have everything new. Go in there and remove it manually before reinstalling software. The new one will take its place, which is green in color.

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  • Dev Vallencourt

    totally lost and angry.  I bought a new non-Logitech keyboard tht paired in 10 seconds.  The mouse was paired on reboot.  Anyone want to buy a really nice wave keyboard?

     

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