Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS CatalinaPinned Featured Answered
Note: This post was updated <11:39 AM PST>
If you use Logitech Control Center (LCC) 3.9.8 or earlier, please update to the latest version of LCC before you upgrade to macOS 10.15 (Catalina).
To install the latest version, open LCC and click on any device. From the menu bar, select Check for Updates. You can also get the latest version from the Download page here https://support.logi.com/hc/articles/360025297833
If you experience any issues, please check this FAQ: Important information for Logitech Control Center and macOS Catalina and Mojave https://support.logi.com/hc/articles/360023202814
NOTE: We are aware that after upgrading from macOS 10.14 Mojave or earlier to macOS 10.15 Catalina with LCC (Logitech Control Center) versions 3.9.8 or below, some Logitech Unifying-based devices may stop working. This is a known issue on macOS 10.15 Catalina and we’re actively working with Apple to address it.
In the meantime, if your Unifying device is not working after upgrading to macOS Catalina, please upgrade to LCC 3.9.9 from this link and reboot the system to complete the installation.
If your device is still not working, please check which version of the Unifying drivers are loaded into the system, to do so:
1. Launch Terminal from /Applications/Utilities folder
2. Run the following command :
kextstat | grep -i Logi
105 1 0xffffff7f8252b000 0x47000 0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <104 76 49 25 6 5 3>
106 0 0xffffff7f82582000 0x16000 0x16000 com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <105 104 49 25 6 5 3>
If the “com.Logitech.Unifying.HIDDriver” is any version other than 1.3.9, then the new driver was not properly loaded by macOS Catalina. To fix this issue, please try the following steps:
1. Start your system in Recovery Mode:
- Restart your computer (From the menu bar, click on the Apple logo and select Restart)
- Hold the "Command" and "R" keys until the Apple logo appears
2. You should see "macOS Utilities" screen, if not, repeat step (1).
3. Close this window using the red button on the top left
4. Click on "Choose Startup Disk..."
5. Then select "Restart.."
6. Lastly, select "Restart" again - you may see a spinning icon for a few minutes before rebooting.
Updated everything, keep approving logi under privacy in system settings, downloaded logi options when prompted, checked the driver via terminal (it's 1.3.9), and the M510 still does not work in Catalina. I bought this Mac and the logi hardware for my elderly parents so they wouldn't have to fuss with crap like this. I've found posts on reddit from 6 months ago+ where users pointed out the issues Logi hardware had with the Catalina beta. There is no excuse for this type of massive f***up - you've had the better part of a year to sort it out. This is a complete failure on your part Logitech. Ordering a wired mouse & keyboard off amazon and throwing your logi mouse & keyboard in the trash. Wasted my morning trouble shooting this junk.
I have a m510 mouse (wikipedia says it was released 2004), I bought it last year.
When I try to pair the mouse it fails, but it still kind of works. I can move the pointer and right and left click, but the scroll wheel and the two thumb buttons don't work.
I get a warning when I start my Man mini 2018 with a screen showing that in Security& Privacy under Input Monitoring I should check off Logitech Options And Logitech Options Daemon, but I don't see either of those. I see Logitech Control Center Daemon, Firmware Update Tool, And Logitech Unifying Software.
Unifying software says the M510 is paired, and it is not paired, i.e. it appears on left and right side of the screen!
Thanks for any help,
My scenario is both my Craft keyboard and MX anywhere 2s and MX ERGO cannot work properly after upgrading my MacOS from Mojave to Catalina.
All things can be connected via Unify adaptor, but, keyboard function key can work, but not in LETTERs.
I firstly uninstalled old Logi Options and LCC, then install LCC3.9.9 and reboot my Mac
Afterwards, i installed Logi Options 8.02.86, followed instructions from logi site.
It is noted that logi option sw always asks me to grant permission in security and privacy setting when i launch logi option
actually, i did it, but i noticed that some items are not as the same as the instruction. eg.
Accessibility >>> . i have both logi Options and Logi option Daemon
Input monitoring >>> I have logitech control center Daemon and Logitech unifying software
Files and Folders >>> nothing
SCreen Recording . >>> logi options Daemon
Automation >>> . Logi Options with system preferences
Manlys-iMac-4:~ manlychau$ kextstat |grep -i Logi
112 1 0xffffff7f8126d000 0x47000 0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <111 108 51 27 6 5 3>
117 0 0xffffff7f812c4000 0x16000 0x16000 com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <112 108 51 27 6 5 3>
After logi driver and sw update as above, my Craft keyboard and MX mouse can be detected and works with limited features eg
1) only typing with LETTERS
2) All functions, say volume dial, brightness key cannot be working properly.
3) When we unplug unify adaptor, functions can be working for a while
scrolling up/dn cannot work
Hope Logi team can help us to solve this problem asap. I am frustrating and need to use old apple keyboard and apple mice in this period.
I was able to get it to work after some debugging with these steps:
- Go to system preferences > security & privacy.
- Look first for Accessibility and remove both the logi daemon and the logi options. To remove these you will need to click the lock in the bottom left, put your password in and then click the mentioned Logitech software items and then use the minus sign to remove them located at the bottom of that dialog box
- Look for Input Monitoring and do the same removal process for any of the Logitech Items.
- Automation is the next place we need to look and this is just a box to unclick.
- Restart machine
- Uninstall Logitech Options from machine
- Reinstall Logitech Options from this link: https://download01.logi.com/web/ftp/pub/techsupport/options/Options_8.02.86.zip
- All Scrolling and gesture issues were fixed.
I think the overlying issue is that when you uninstall and reinstall Logitech Options it leaves options in the security settings so even if you were having issues nothing really changes with reinstall which is why I manually removed those options. Hope this helps!! Also, this fix was for both the MX Master 2S and the MX Master 3!!
I have tried everything in this thread, with no success.
I am using a brand new MX-Keys keyboard and I am experiencing a weird issue: If I manually launch and close LogiOptions, I have keyboard settings (also when LogiOptions is closed). But when I reboot, the settings are no more there, I have to manually run LogiOptions again.
I have checked that the Daemon is running at boot.
This was exactly what I needed. I hadn't heard about the issues before upgrading the OS, so I was stuck, unable to get my K350 keyboard to work (the M705 mouse never stopped working). Ultimately, after updating the LCC to 3.9.9, I had to do the restart from Recovery Mode, a fairly simple process. Upon restarting, voila! everything was perfect.
I'm having the exact same issue, but I am on the latest update to Mojave, 10.14.6. Everything worked fine until I updated Logitech Control Center to version 3.9.9. Now my unifying recevier app sees my Performance MX mouse, but LCC does not. I can't use Logi Options as it does not support the Performance MX.
So frustrating. I've always been a big Logitech fan, but I have had so many issues with their devices on Mac over the past year... I am about ready to just give up and move onto another manufacturer.
My Mac is not running Catalina yet and this Control Center update 3.9.9 broke my Performance MX mouse. The Unifying software doesn't recognize the mouse, custom button settings are gone and pointer movement is fast and no longer adjustable, Please fix this issue or, at least, let me downgrade to the previous version of the software!
@Miranda - thanks for the reply. Of course, I searched for the previous version but could only find it on third-party websites.
I did use the LCC Uninstall tool to completely remove Control Center and then reinstalled Version 3.9.9 from scratch. This solved the issue and the Performance MX Mouse is back to working normally - custom button assignments and all.
Glad you got it working :) If anyone else is looking for the downloads on the Logitech site to downgrade on Mojave, it's here: https://download01.logi.com/web/ftp/pub/techsupport/mouse/mac/lcc3.9.8.zip If you are on the downloads page for your device, there's a "Show All Downloads" button below the auto detected version... you have to make sure to pick 10.14 in the OS version selector, then it will show up a few boxes down.
@Nathan, I mentioned it in passing in a previous post, but I have always had a problem with 3.9.8 where any time the machine is rebooted, my devices (keyboard and trackball) are not recognized by LCC (but they are by the unifying software) until I unplug the wireless dongle and plug it back in. Every reboot. :\ It's annoying but I don't actually reboot that often so I have just gotten in the habit of rebooting, then pulling out the dongle and plugging it back in while my programs are all starting back up. If you haven't yet, maybe try that?
I have tried pretty much everything on here, awful waste of time, MX Master mouse will work briefly, but drags and then pointer stops moving after a minute or so, Mouse buttons still work, so mouse is connected. It is so frustrating spending lots of money on these expensive devices only for them to stop working, Logitech will lose a lot of loyal followers over this debacle. Strange thing is, I had the mouse working all last week using bluetooth on Catalina, and then today it stopped working again.
The newest LCC 3.9.10 always show a popup about the System policy. Even if a enable all of the privacy checkbox. If i click the popup it kills all of the keyboard and mouse click events even if comes from apple mouse or keyboard. The solution is that i'll pull every logitech product out and never use these again.
This solution worked for me!
For those that have options with a MX Master, I finally got mine to work by :
1. Going into settings > sec. & priv. > Privacy > and then accessibility option in the left bar. I removed the Logi Options Daemon and Logi Options permissions.
2. I went to activity monitor and force quit the Logi Options Daemon. It wouldn't force quit right away but I just kept force quitting it and eventually it quit and then immediately my mouse started working right.
**My mouse is now working correctly but In my privacy settings under "Input Monitoring" and "Screen Recording" I still have 0 apps requesting access - including Logi Options.
**At some point in my above process I turned on notifications (turned off do not disturb) in case I was getting a log options notification asking for permission and wasn't seeing it. - I did have notifications from logi options.
Still my MX ergo wireless trackball have not worked properly since I upgraded to Catarina. (Now 10.15.1) I can't use scroll nor backward/forward buttons. I had no problem at all when I used the previous Mac OS Mojave.
I firmware updated its latest one. I installed the latest logi Options (8.02.86) and logi control center.(3.9.10) I tried what LogiLaurie said. But it did not work, either. One strange thing is that there is no logi Options in Screen Recording and in Automation in the Privacy tab. There is no Logitech Control Center Daemon in Screen Recording and in Files and Folders in the Privacy tab.
Without using scrolling in my MX ergo wireless trackball, it is very annoying.
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