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Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS Catalina

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94 comments

  • DmitryDemidov6272

    Solution works. Mac OS 10.15 + MK700

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  • Pat Soper

    Updated everything, keep approving logi under privacy in system settings, downloaded logi options when prompted, checked the driver via terminal (it's 1.3.9), and the M510 still does not work in Catalina. I bought this Mac and the logi hardware for my elderly parents so they wouldn't have to fuss with crap like this. I've found posts on reddit from 6 months ago+ where users pointed out the issues Logi hardware had with the Catalina beta. There is no excuse for this type of massive f***up - you've had the better part of a year to sort it out. This is a complete failure on your part Logitech. Ordering a wired mouse & keyboard off amazon and throwing your logi mouse & keyboard in the trash. Wasted my morning trouble shooting this junk.   

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  • Steveseg

    I have a m510 mouse (wikipedia says it was released 2004), I bought it last year. 

    When I try to pair the mouse it fails, but it still kind of works. I can move the pointer and right and left click, but the scroll wheel and the two thumb buttons don't work.

    I get a warning when I start my Man mini 2018 with a screen showing that in Security& Privacy under Input Monitoring I should check off Logitech Options And Logitech Options Daemon, but I don't see either of those. I see Logitech Control Center Daemon, Firmware Update Tool, And Logitech Unifying Software.

    Unifying software says the M510 is paired, and it is not paired, i.e. it appears on left and right side of the screen!

    Thanks for any help,

    Steve

     

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  • Nick Mowen

    @steve3000 just push the + button and add Logitech options and options daemon

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  • Steveseg

    Thanks,

    I did that and restarted a couple of times, but still no luck. Scrolling and thumb buttons don't work.

    In Automation I don't se Logitech Options Daemon and don't see the +- on the bottom of the window. Same for Screen Recording. 

    Sigh.

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  • Manly9707

    My scenario is both my Craft keyboard and MX anywhere 2s and MX ERGO cannot work properly after upgrading my MacOS from Mojave to Catalina.

    All things can be connected via Unify adaptor, but, keyboard function key can work, but not in LETTERs.

    I firstly uninstalled old Logi Options and LCC, then install LCC3.9.9 and reboot my Mac

    Afterwards, i installed Logi Options 8.02.86, followed instructions from logi site.

    It is noted that logi option sw always asks me to grant permission in security and privacy setting when i launch logi option

    actually, i did it, but i noticed that some items are not as the same as the instruction. eg.

    Accessibility  >>> . i have both logi Options and Logi option Daemon

    Input monitoring >>> I have logitech control center Daemon and Logitech unifying software

    Files and Folders >>> nothing

    SCreen Recording . >>> logi options Daemon

    Automation >>> . Logi Options with system preferences

    *************************************************************

    Manlys-iMac-4:~ manlychau$ kextstat |grep -i Logi

      112    1 0xffffff7f8126d000 0x47000    0x47000    com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <111 108 51 27 6 5 3>

      117    0 0xffffff7f812c4000 0x16000    0x16000    com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <112 108 51 27 6 5 3>

    *****************************************************

     

    After logi driver and sw update as above, my Craft keyboard and MX mouse can be detected and works with limited features eg

    Keyboard:

    1) only typing with LETTERS

    2) All functions, say volume dial, brightness key cannot be working properly.  

    3) When we unplug unify adaptor, functions can be working for a while

    Mouse:

    scrolling up/dn cannot work

     

     

    Hope Logi team can help us to solve this problem asap.  I am frustrating and need to use old apple keyboard and apple mice in this period.

     

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  • Dominique Hallan

    I was able to get it to work after some debugging with these steps:

    1. Go to system preferences > security & privacy.
    2. Look first for Accessibility and remove both the logi daemon and the logi options. To remove these you will need to click the lock in the bottom left, put your password in and then click the mentioned Logitech software items and then use the minus sign to remove them located at the bottom of that dialog box
    3. Look for Input Monitoring and do the same removal process for any of the Logitech Items.
    4. Automation is the next place we need to look and this is just a box to unclick.
    5. Restart machine
    6. Uninstall Logitech Options from machine
    7. Reinstall Logitech Options from this link: https://download01.logi.com/web/ftp/pub/techsupport/options/Options_8.02.86.zip
    8. All Scrolling and gesture issues were fixed.

    I think the overlying issue is that when you uninstall and reinstall Logitech Options it leaves options in the security settings so even if you were having issues nothing really changes with reinstall which is why I manually removed those options. Hope this helps!! Also, this fix was for both the MX Master 2S and the MX Master 3!!

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  • Manly9707

    Thank you very much, Dom.

     

    Your suggestion is great.  It can help to solve my problem.

    Tks.

     

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  • Steveseg

    Dom Hallan's instruction above worked for my M510!

    This is why I love the Mac community.

    Thanks Dom.

     

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  • fmarzocca

    I have tried everything in this thread, with no success.

    I am using a brand new MX-Keys keyboard and I am experiencing a weird issue: If I manually launch and close  LogiOptions, I have keyboard settings (also when LogiOptions is closed). But when I reboot, the settings are no more there, I have to manually run LogiOptions again.

    I have checked that the Daemon is running at boot.

     

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  • Martin Bruton

    I still can’t get my MX master Bluetooth mouse to work in Catalina. If I restart with an external ssd which is running Mojave, the mouse works. Nothing from Logitech support! 

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  • James Noh-Kuhn

    This was exactly what I needed. I hadn't heard about the issues before upgrading the OS, so I was stuck, unable to get my K350 keyboard to work (the M705 mouse never stopped working). Ultimately, after updating the LCC to 3.9.9, I had to do the restart from Recovery Mode, a fairly simple process. Upon restarting, voila! everything was perfect.

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  • nberanger

    I'm having the exact same issue, but I am on the latest update to Mojave, 10.14.6. Everything worked fine until I updated Logitech Control Center to version 3.9.9. Now my unifying recevier app sees my Performance MX mouse, but LCC does not. I can't use Logi Options as it does not support the Performance MX.

    So frustrating. I've always been a big Logitech fan, but I have had so many issues with their devices on Mac over the past year... I am about ready to just give up and move onto another manufacturer.

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  • Rick Dunlap

    I ran into exactly this problem and the solution provided here by Logi worked perfectly for me.

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  • Paul Zahorosky

    My Mac is not running Catalina yet and this Control Center update 3.9.9 broke my Performance MX mouse. The Unifying software doesn't recognize the mouse, custom button settings are gone and pointer movement is fast and no longer adjustable, Please fix this issue or, at least, let me downgrade to the previous version of the software!

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  • Miranda J.

    You can downgrade to the previous version... that's what I did when updating to 3.9.9 in Mojave broke it.  Uninstall 3.9.9 and then just install 3.9.8.  The previous versions are still available on the website... you just can't downgrade within the software itself.

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  • Paul Zahorosky

    @Miranda - thanks for the reply. Of course, I searched for the previous version but could only find it on third-party websites.

    I did use the LCC Uninstall tool to completely remove Control Center and then reinstalled Version 3.9.9 from scratch. This solved the issue and the Performance MX Mouse is back to working normally - custom button assignments and all.

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  • Miranda J.

    Glad you got it working :)  If anyone else is looking for the downloads on the Logitech site to downgrade on Mojave, it's here:  https://download01.logi.com/web/ftp/pub/techsupport/mouse/mac/lcc3.9.8.zip  If you are on the downloads page for your device, there's a "Show All Downloads" button below the auto detected version... you have to make sure to pick 10.14 in the OS version selector, then it will show up a few boxes down.

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  • nberanger

    Unfortunately this did not fix the issue for me. Tried running the 3.9.9 uninstall tool, then reinstalled 3.9.8... and my Performance MX is still not being recognized by LCC :-(

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  • Miranda J.

    @Nathan, I mentioned it in passing in a previous post, but I have always had a problem with 3.9.8 where any time the machine is rebooted, my devices (keyboard and trackball) are not recognized by LCC (but they are by the unifying software) until I unplug the wireless dongle and plug it back in.  Every reboot. :\  It's annoying but I don't actually reboot that often so I have just gotten in the habit of rebooting, then pulling out the dongle and plugging it back in while my programs are all starting back up.  If you haven't yet, maybe try that?

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  • nberanger

    @Miranda J.

    Thanks, I had completely forgot that I had to do the unplug after reboot trick. Did that now, and I am working again. Thanks!

    So lucky we this forum as Logitech Support hasn't even responded to my ticket on this issue.

     

     

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  • Keith Twamley

    I have tried pretty much everything on here, awful waste of time, MX Master mouse will work briefly, but drags and then pointer stops moving after a minute or so, Mouse buttons still work, so mouse is connected. It is so frustrating spending lots of money on these expensive devices only for them to stop working, Logitech will lose a lot of loyal followers over this debacle. Strange thing is, I had the mouse working all last week using bluetooth on Catalina, and then today it stopped working again.

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  • ZHANQI ZHANG

    It works!

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  • Ferenc Sági

    The newest LCC 3.9.10 always show a popup about the System policy. Even if a enable all of the privacy checkbox. If i click the popup it kills all of the keyboard and mouse click events even if comes from apple mouse or keyboard. The solution is that i'll pull every logitech product out and never use these again. 

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  • Oded4671

    Thanks PatrickDaly1382.

    This solution worked for me!

     

    For those that have options with a MX Master, I finally got mine to work by :

    1. Going into settings > sec. & priv. > Privacy > and then accessibility option in the left bar. I removed the Logi Options Daemon and Logi Options permissions.

    2. I went to activity monitor and force quit the Logi Options Daemon. It wouldn't force quit right away but I just kept force quitting it and eventually it quit and then immediately my mouse started working right.

    **My mouse is now working correctly but In my privacy settings under "Input Monitoring" and "Screen Recording" I still have 0 apps requesting access - including Logi Options.

    **At some point in my above process I turned on notifications (turned off do not disturb) in case I was getting a log options notification asking for permission and wasn't seeing it. - I did have notifications from logi options.

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  • Seil Ko

    Still my MX ergo wireless trackball have not worked properly since I upgraded to Catarina. (Now 10.15.1) I can't use scroll nor backward/forward buttons. I had no problem at all when I used the previous Mac OS Mojave. 

    I firmware updated its latest one. I installed the latest logi Options (8.02.86) and logi control center.(3.9.10) I tried what LogiLaurie said. But it did not work, either. One strange thing is that there is no logi Options in Screen Recording and in Automation in the Privacy tab. There is no Logitech Control Center Daemon in Screen Recording and in Files and Folders in the Privacy tab.

    Without using scrolling in my MX ergo wireless trackball, it is very annoying. 

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  • Antonio52672419

    work for me thx for help

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  • Ben Rajan

    Ok so i just got my mx master 3 mouse today. It connected to my macbook air just find. The issue for me is that I wanted to download the logitech options application but it keeps telling me that the file is damaged. I'm also on 10.15 so could that be the issue?

     
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  • Felipe Lacerda dos Santos

    up

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  • Max

    Anyone still having issues with this? My Master 2S loses connection to Logitech Options constantly and can't connect until a full computer restart is performed. 

    The mouse is connected to the computer fine via Bluetooth but doesn't get any of the settings from Logitech Options and Flow doesn't work either. 

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