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Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS Catalina

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174 comments

  • Jasmin P

    Hi Jonathan,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps. Link:https://support.logi.com/hc/articles/360023203954-Logitech-Options-permission-prompts-on-macOS-Catalina-and-macOS-Mojave

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  • Jasmin P

    Hi Guus,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further.
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  • Jasmin P

    Hi Charles,

    Just following up on the post which you have posted earlier. We hope you are not experiencing any issue. If you're experiencing any issue please get back to us so that we can help you accordingly. 
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  • Jasmin P

    Hi Renaud,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps.

     

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  • Jasmin P

    Hi G,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please follow the below steps and let us know if it helps.

    • Open "Add or Remove Programs" and remove Logitech Options, if present.
    • Cleanup temporary files
    - Open the Windows app Delete Temporary Files
    - Click option Temporary file
    - Wait a moment until the scanning as completed
    - Make sure there are NO checkmark in Downloads
    - Now click Remove files
    - Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up
    • You need to enable hidden files and folders, by doing the following steps:
    - Open File Explorer
    - Select the tab View
    - Click the icon Options to open the Folder Options window
    - Select the View tab and in Advanced settings list find and select "Show hidden files, folders, and drives"
    - Click the button OK
    • Removing remnant files, if present
    - Open the Run window (Windows + R)
    - Type %appdata% and click OK
    - This should open File Explorer
    - Navigate to folder Logishrd
    - Delete the folder LogiOptions
    - Close the File Explorer
    - Open the Run window (Windows + R)
    - Type %programdata% and click OK
    - This should open File Explorer
    - Navigate to folder Logishrd
    - Delete the folder LogiOptions
    - Close the File Explorer
    - Open the Run window (Windows + R)
    - Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64
    - Click OK
    - Delete two files
    > LdaCx2.dll
    > LogiLDA.DLL
    - Now close the File Explorer
    - Open the Run window (Windows + R)
    - Copy and paste this path C:\Windows\System32\
    - Click OK
    - Delete the file
    > LogiLDA.DLL
    - Now close the File Explorer
    • Removing remnant Windows Registry entries, if present
    - Open the Run window (Windows + R)
    - Type regedit.exe and click OK
    - This should open Registry Explorer
    - Navigate to folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    - Delete the folder LogiOptions
    - Close the Registry Explorer
    • Restart your computer
    • Download and install all available Windows updates
    • Download and install the latest version of Logitech Options from https://support.logi.com/hc/articles/360025297893

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  • Jasmin P

    Hi Paul,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps. Link: https://support.logi.com/hc/articles/360023371213 
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  • Jasmin P

    Hi Ronald,

    Just following up on this post that you posted earlier. We hope that you are not experiencing any issue with Logitech product. If you are experiencing any issue please let us know and we will help you accordingly. 
     
     
     
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  • Jasmin P

    Hi Nick,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please follow the below steps and let us know if it helps.

    • Open "Add or Remove Programs" and remove Logitech Options, if present.
    • Cleanup temporary files
    - Open the Windows app Delete Temporary Files
    - Click option Temporary file
    - Wait a moment until the scanning as completed
    - Make sure there are NO checkmark in Downloads
    - Now click Remove files
    - Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up
    • You need to enable hidden files and folders, by doing the following steps:
    - Open File Explorer
    - Select the tab View
    - Click the icon Options to open the Folder Options window
    - Select the View tab and in Advanced settings list find and select "Show hidden files, folders, and drives"
    - Click the button OK
    • Removing remnant files, if present
    - Open the Run window (Windows + R)
    - Type %appdata% and click OK
    - This should open File Explorer
    - Navigate to folder Logishrd
    - Delete the folder LogiOptions
    - Close the File Explorer
    - Open the Run window (Windows + R)
    - Type %programdata% and click OK
    - This should open File Explorer
    - Navigate to folder Logishrd
    - Delete the folder LogiOptions
    - Close the File Explorer
    - Open the Run window (Windows + R)
    - Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64
    - Click OK
    - Delete two files
    > LdaCx2.dll
    > LogiLDA.DLL
    - Now close the File Explorer
    - Open the Run window (Windows + R)
    - Copy and paste this path C:\Windows\System32\
    - Click OK
    - Delete the file
    > LogiLDA.DLL
    - Now close the File Explorer
    • Removing remnant Windows Registry entries, if present
    - Open the Run window (Windows + R)
    - Type regedit.exe and click OK
    - This should open Registry Explorer
    - Navigate to folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    - Delete the folder LogiOptions
    - Close the Registry Explorer
    • Restart your computer
    • Download and install all available Windows updates
    • Download and install the latest version of Logitech Options from https://support.logi.com/hc/articles/360025297893

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  • Jasmin P

    Hi Jacob,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 

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  • Jasmin P

    Hi DavidH,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 

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  • Jasmin P

    Hi Nickey,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
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  • Jasmin P
     
    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Jean,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Sangram,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi E Z,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Campos,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Kenny,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Brandon,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Timothy,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Miranda J.,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Georg,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps.

    Link: https://support.logi.com/hc/articles/360023202814

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  • Jasmin P

    Hi Richard,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Martin,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Dev,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi DmitryDemidov6272,

    Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Pat,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Steveseg

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps.
     
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  • Jasmin P

    Hi Nick,

    Thank you so much for the information.

    We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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  • Jasmin P

    Hi Manly9707,

    Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. 
     
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  • Jasmin P

    Hi Dominique,

    Thank you so much for the information.

    We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. 
     
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