Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS Catalina
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Note: This post was updated <11:39 AM PST>
If you use Logitech Control Center (LCC) 3.9.8 or earlier, please update to the latest version of LCC before you upgrade to macOS 10.15 (Catalina).
To install the latest version, open LCC and click on any device. From the menu bar, select Check for Updates. You can also get the latest version from the Download page here https://support.logi.com/hc/articles/360025297833
If you experience any issues, please check this FAQ: Important information for Logitech Control Center and macOS Catalina and Mojave https://support.logi.com/hc/articles/360023202814
NOTE: We are aware that after upgrading from macOS 10.14 Mojave or earlier to macOS 10.15 Catalina with LCC (Logitech Control Center) versions 3.9.8 or below, some Logitech Unifying-based devices may stop working. This is a known issue on macOS 10.15 Catalina and we’re actively working with Apple to address it.
In the meantime, if your Unifying device is not working after upgrading to macOS Catalina, please upgrade to LCC 3.9.9 from this link and reboot the system to complete the installation.
If your device is still not working, please check which version of the Unifying drivers are loaded into the system, to do so:
1. Launch Terminal from /Applications/Utilities folder
2. Run the following command :
kextstat | grep -i Logi
105 1 0xffffff7f8252b000 0x47000 0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <104 76 49 25 6 5 3>
106 0 0xffffff7f82582000 0x16000 0x16000 com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <105 104 49 25 6 5 3>
If the “com.Logitech.Unifying.HIDDriver” is any version other than 1.3.9, then the new driver was not properly loaded by macOS Catalina. To fix this issue, please try the following steps:
1. Start your system in Recovery Mode:
- Restart your computer (From the menu bar, click on the Apple logo and select Restart)
- Hold the "Command" and "R" keys until the Apple logo appears
2. You should see "macOS Utilities" screen, if not, repeat step (1).
3. Close this window using the red button on the top left
4. Click on "Choose Startup Disk..."
5. Then select "Restart.."
6. Lastly, select "Restart" again - you may see a spinning icon for a few minutes before rebooting.
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Hi Manly9707,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Dominique,
Thank you so much for the information.
We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. -
Hi fmarzocca,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please follow the below steps and let us know if it helps.1. Uninstall all our software
2. Remove remnant files
Step 1: Open Finder, and choose the Go > Go to Folder from the Menu Bar.
Step 2: Type /Library in the Go to Folder box and hit Enter key to open it up.
Step 3: As the /Library folder shows up, type the keyword(s) of Logitech in the Search box, and click on Library next to the Search:again.
Step 4: As the results appear, identify and select the matched items with the named of the keyword(s), then right click on them and choose Move to Trash option.
Step 5: Repeat the same steps to delete Logitech Options traces in the ~/Library directory.
The /Library is at the top level of your hard drive, while ~/Library is inside your Home Folder. Removing related items from both these locations is necessary to completely uninstall Logitech Options 6.70.2047. Junk files could be found in the following directories:
/Library~/Library
/Library/Application Support~/Library/Application Support
/Library/Preferences~/Library/Preferences
/Library/Caches/~/Library/Caches/
/Library/LaunchAgents~/Library/LaunchAgents
/Library/LaunchDaemons~/Library/LaunchDaemons
/Library/PreferencePanes~/Library/PreferencePanes
/Library/StartupItems~/Library/StartupItems
3. Restart your computer
4. Update macOS to the latest release
5. Download the latest version of our software from below:
Logitech Options: www.logitech.com/options
Logitech Control Center (LCC): https://support.logi.com/hc/articles/360025297833
6. Once installed remember to set the macOS permissions
Options & Permissions: https://support.logi.com/hc/articles/360023203954
LCC & Permissions: https://support.logi.com/hc/articles/360023202814 -
Hi James,
We are glad to know that the issue was resolved. Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly.
-
Hi nberanger,Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the below steps and let us know if it helps.
1. Uninstall all our software
2. Remove remnant files
Step 1: Open Finder, and choose the Go > Go to Folder from the Menu Bar.
Step 2: Type /Library in the Go to Folder box and hit Enter key to open it up.
Step 3: As the /Library folder shows up, type the keyword(s) of Logitech in the Search box, and click on Library next to the Search:again.
Step 4: As the results appear, identify and select the matched items with the named of the keyword(s), then right click on them and choose Move to Trash option.
Step 5: Repeat the same steps to delete Logitech Options traces in the ~/Library directory.
The /Library is at the top level of your hard drive, while ~/Library is inside your Home Folder. Removing related items from both these locations is necessary to completely uninstall Logitech Options 6.70.2047. Junk files could be found in the following directories:
/Library~/Library
/Library/Application Support~/Library/Application Support
/Library/Preferences~/Library/Preferences
/Library/Caches/~/Library/Caches/
/Library/LaunchAgents~/Library/LaunchAgents
/Library/LaunchDaemons~/Library/LaunchDaemons
/Library/PreferencePanes~/Library/PreferencePanes
/Library/StartupItems~/Library/StartupItems
3. Restart your computer
4. Update macOS to the latest release
5. Download the latest version of our software from below:
Logitech Options: www.logitech.com/options
Logitech Control Center (LCC): https://support.logi.com/hc/articles/360025297833
6. Once installed remember to set the macOS permissions
Options & Permissions: https://support.logi.com/hc/articles/360023203954
LCC & Permissions: https://support.logi.com/hc/articles/360023202814 -
Hi Paul,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Keith,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the link and let us know if it helps. Link: https://support.logi.com/hc/articles/360023371213
-
Hi Zhanqi,
Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. -
Hi Ferenc,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Oded4671,
Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. -
Hi Seil,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Antonio,
Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. -
Hi Ben,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Max,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Jonathan,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Oskar,
Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. -
Hi Reminiscence,
Just following up on the post you had posted earlier. We hope you're not experiencing any issue with your Logitech product. If you're experiencing any issue please do get back to us and we will help you accordingly. -
Hi Doug,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Jerome,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please let us know so that we can help you further. -
Hi Tim,
Just following up on this issue that you were facing earlier. We hope this was resolved. If this is not resolved please refer to the below steps and let us know if it helps.1. Uninstall all our software
2. Remove remnant files
Step 1: Open Finder, and choose the Go > Go to Folder from the Menu Bar.
Step 2: Type /Library in the Go to Folder box and hit Enter key to open it up.
Step 3: As the /Library folder shows up, type the keyword(s) of Logitech in the Search box, and click on Library next to the Search:again.
Step 4: As the results appear, identify and select the matched items with the named of the keyword(s), then right click on them and choose Move to Trash option.
Step 5: Repeat the same steps to delete Logitech Options traces in the ~/Library directory.
The /Library is at the top level of your hard drive, while ~/Library is inside your Home Folder. Removing related items from both these locations is necessary to completely uninstall Logitech Options 6.70.2047. Junk files could be found in the following directories:
/Library~/Library
/Library/Application Support~/Library/Application Support
/Library/Preferences~/Library/Preferences
/Library/Caches/~/Library/Caches/
/Library/LaunchAgents~/Library/LaunchAgents
/Library/LaunchDaemons~/Library/LaunchDaemons
/Library/PreferencePanes~/Library/PreferencePanes
/Library/StartupItems~/Library/StartupItems
3. Restart your computer
4. Update macOS to the latest release
5. Download the latest version of our software from below:
Logitech Options: www.logitech.com/options
Logitech Control Center (LCC): https://support.logi.com/hc/articles/360025297833
6. Once installed remember to set the macOS permissions
Options & Permissions: https://support.logi.com/hc/articles/360023203954
LCC & Permissions: https://support.logi.com/hc/articles/360023202814 -
See what a factory defect the mice have Logitech G Pro X Lightspeed
of course, the Logitech company washes its hands and the store has already replaced 3 mice and the problem is still there.
-
Hi Cedric,
Having a little more information about the issue you are facing will help us evaluate and get the issue resolved faster. Hence, we kindly request you to provide the following information in order to help you further:
1. Brief Summary of the issue:
2. Model of the Product:Regards,
Thangam
Logi Support -
Hi, Everyone! I have to uninstall the software and restart my computer mouse is working but the pointer doesn't move..
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