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Important information for Logitech Control Center and macOS Catalina: Update LCC before installing macOS Catalina

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94 comments

  • Howard Vogel

    Note to Logitech.    You guys are going to lose a lot of business unless you get this Catalina issue fixed. What is the ETA?

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  • Howard Vogel

    Not working with me either. I can scroll up and down but it will not point anywhere. The fix is a dud.

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  • PatrickDaly1382

    Even more frustrated after seeing that this issue was identified at least 3 months ago by beta testers and yet still no solutions.

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  • PatrickDaly1382

    So is this the same issue with Logitech Options? Of course I didn't check the Logitech community site before upgrading to catalina because I don't know, I figured any issues would get fixed during the months of Beta... Anyways, having the same issues as others on my MX Master connected via bluetooth. I can move the mouse and scroll but both are very slow despite all my settings in Logitech options not changing. The big thing for me is the gesture buttons and thumb buttons are not working. I don't have LCC because I thought with the MX Master only the LO app was necessary.

    If it helps solve the issue, the first time I opened my computer at work connected to my displays, apple usb keyboard, and MX Master mouse via bluetooth, my computer was telling me it couldn't connect to an unidentified bluetooth keyboard. I dont have a bluetooth keyboard so not sure if it was confusing the MX Master as a keyboard or what

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  • Howard Vogel

    This is turning into a pervasive problem. Obviously Apple is at fault, but logitech should be more proactive and re-fix their alleged fix

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  • Renaud Venet

    My m500 isn't recognized anymore is Logitech Control Center, so impossible to set up side buttons. And to scrolling in the system is incredibly slow.

    Please patch it !

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  • PatrickDaly1382

    For those that have options with a MX Master, I finally got mine to work by :

    1. Going into settings > sec. & priv. > Privacy > and then accessibility option in the left bar. I removed the Logi Options Daemon and Logi Options permissions.

    2. I went to activity monitor and force quit the Logi Options Daemon. It wouldn't force quit right away but I just kept force quitting it and eventually it quit and then immediately my mouse started working right.

    **My mouse is now working correctly but In my privacy settings under "Input Monitoring" and "Screen Recording" I still have 0 apps requesting access - including Logi Options.

    **At some point in my above process I turned on notifications (turned off do not disturb) in case I was getting a log options notification asking for permission and wasn't seeing it. - I did have notifications from logi options.

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  • A.j. Smith

    No luck with 3.9.9 on Catalina here. Any word on a fix?

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  • Divyanshu Bhadoria

    The mouse buttons work, but the pointer doesn't move

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  • cpndesign

    The scroller works on my MX Master 2S but that's about it.

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  • James Ashworth

    Yep. Not working for me either ((MX Anywhere 2S). New Logi Options acknowledges its there but I cant do anything but scroll. Please please sort this out quickly!

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  • Jeremy Stewart

    I have an m500 and upgraded to Catalina and updated to LCC 3.9.9 and now Control Center just says "No Logitech Devices Found". The side back/forward buttons no longer work because Control Center is the only way to make these functional on macos so this is extremely frustrating. The device is detected just fine in System Report as a Logitech mouse. I've tried uninstalling and reinstalling several times now, different USB ports, etc. Rolling back to 3.9.8 is also now impossible because it detects and unsupported OS. Am I stuck?

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  • Jonathan Blaine

    This is not Logi software related. Even without the software installed, my mice with a unifying receiver don't work. I plug in the dongle, and they'll work for a couple of seconds. M705 for example.

    Note that I am able to use my G602 Gaming Mouse without issue, and the old gaming software works just fine.

    This has been an issue since at least JUNE with the Catalina beta!

    See: https://www.reddit.com/r/MacOSBeta/comments/bxz6qj/catalina_not_working_wireless_mouse_logitech/

    UPDATE: My very old M510 works just fine with and without LCC installed. Note that one does not use Logi Options like newer products (such as my M705) mentioned in the Reddit thread.

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  • Charles Dillingham

    Oddly enough, my mouse and keyboard (both paired to a unifying receiver) work on the login screen for my mac, but not once I'm logged into my mac.  K350 Keyboard and M705 mouse.

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  • Howard Vogel

    I appreciate everyone’s suggestions, but I am not savvy enough to start monkeying around with the operating system. Any idea when there’ll be a solid fix?

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  • Nickey

    My device does not require LCC, it uses Logitech Options software. However, I followed the instructions to install LCC. Obviously, my problem has not been solved. My device is MX Master. 

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  • Moose L

    Hooray! My K400r keyboard is working again!

    I had updated to Catalina without updating to LCC v3.9.9 first and the keyboard refused to pair. So followed LogiLaurie's instructions to install LCC 3.9.9, reboot, run "kextstat | grep -i Logi" [which showed the old com.Logitech.Unifying.HIDDriver (1.3.8)], then went through the process of restarting in recovery mode. After that "kextstat | grep -i Logi" showed the new driver [com.Logitech.Unifying.HIDDriver (1.3.9)] and the keyboard is working like a champ.

    Excellent job Laurie! Thank you.

     

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  • Nickey

    OK, "Recovery Mode" Steps is useful, I followed those steps, and my MX Master WORKS !!!

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  • Dev Vallencourt

    totally lost and angry.  I bought a new non-Logitech keyboard tht paired in 10 seconds.  The mouse was paired on reboot.  Anyone want to buy a really nice wave keyboard?

     

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  • Manly9707

    Thank you very much, Dom.

     

    Your suggestion is great.  It can help to solve my problem.

    Tks.

     

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  • Steveseg

    Dom Hallan's instruction above worked for my M510!

    This is why I love the Mac community.

    Thanks Dom.

     

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  • nberanger

    I'm having the exact same issue, but I am on the latest update to Mojave, 10.14.6. Everything worked fine until I updated Logitech Control Center to version 3.9.9. Now my unifying recevier app sees my Performance MX mouse, but LCC does not. I can't use Logi Options as it does not support the Performance MX.

    So frustrating. I've always been a big Logitech fan, but I have had so many issues with their devices on Mac over the past year... I am about ready to just give up and move onto another manufacturer.

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  • Oded4671

    Thanks PatrickDaly1382.

    This solution worked for me!

     

    For those that have options with a MX Master, I finally got mine to work by :

    1. Going into settings > sec. & priv. > Privacy > and then accessibility option in the left bar. I removed the Logi Options Daemon and Logi Options permissions.

    2. I went to activity monitor and force quit the Logi Options Daemon. It wouldn't force quit right away but I just kept force quitting it and eventually it quit and then immediately my mouse started working right.

    **My mouse is now working correctly but In my privacy settings under "Input Monitoring" and "Screen Recording" I still have 0 apps requesting access - including Logi Options.

    **At some point in my above process I turned on notifications (turned off do not disturb) in case I was getting a log options notification asking for permission and wasn't seeing it. - I did have notifications from logi options.

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  • José Nunes

    Same issue here.

    Mouse works on logon screen but after logon, it stops working. The side buttons and scrolling works but the pointer doesn't move at all.

    LCC version 3.9.9

    Logi Option 8.02.86

    Looking at system Console, whenever I move my M510, it yelds this:

    error 10:40:40.621274-0300 kernel IOHIDInterface:0x10000093e Report too large 15 8
    error 10:40:40.629261-0300 kernel IOHIDInterface:0x10000093e Report too large 13 8

     

    All the settings related to Security & Privacy, like Input Monitoring, Accessibility, etc are also OK.

     

    Quite bizarre to have this kind of issues at this point. The beta phase of Catalina took months, why didn't sort this out before the GA of 10.15?

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  • A.j. Smith

    Software uninstall/reinstall had no effect. Same issues as Jonathan above

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  • Guus Mulder

    Same problem here, k800 and mx ergo mouse both not working as soon as i login

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  • PatrickDaly1382

    So I finally got mine fixed after playing around with it. I tried Logitech's instructions and it didnt make a difference but after installing the update to Logitech options, I then went into activity monitor and force quit the Logi Options Daemon. It wouldnt force quit at first so I tried multiple times and eventually it did force quit and then all of a sudden everything started working on my mouse again. Dont know if that will help any of you but its worth a shot

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  • Jonathan Blaine

    Killing the Daemon is not a permanent fix, even if it worked for you. It will resume either right away or at next boot. By the way, mine won't die.

    Anyway, the fault is not tied to Options, as it occurs even with it not installed.

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  • G

    Logi Options is not saving anything, as soon as i leave the app or i jump to another app it goes back to default settings. 

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  • PatrickDaly1382

    @Jonathan Blaine - Mine wouldn't die either but I just tried multiple times (out of frustration) and it eventually died.

    I have not had an issue with my mouse since I did that. I havent restarted my comp yet, but I have disconnected from the BT mouse multiple times and it has reconnected and had no issues since.

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