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Logitech Circle 2 HomeKit Secure Video Support

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226 comments

  • leevardy1983 leevardy1983

    I’m using  HomePod and it took a few days to get into a Rhythm but now seems to “kinda” Work.

    @tz what about  shortcuts? Or possibly eve app allows for some extra tuning regarding automations which are then synced with HomeKit app.

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  • tz

    I have a range of devices from different vendors that I’m using homekit to tie together but the one plug that I need to turn off after a time is a Wemo plug. 

    I‘Ve only messed with shortcuts a tiny bit. Don’t know a way of creating a shortcut that turns on a device and then back off after a set time. 

    I’m about four months into homekit. I first used it to replace all my X10 automation and then expanded on it. So far I’m very happy with HomeKit. I use mostly Siri on my watch to control stuff. 

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  • Dan Bridgland

    @Logi_Aron, Thank you for your continued contributions and for taking the time to respond to people.

    Do you have any comment to offer on whether it’s best to use a HomePod AppleTV, or AppleTV 4K? If either of the later, I presume wired ethernet connection would be most successful as opposed to WiFi, simply to ensure no dropouts, always available?

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  • Logi_Aron

    @dan AFAIK, there is no difference in HomePod and the AppleTV's in terms of their performance as a Home Hub device. iPad's work, but they have the drawback that they can run out of battery if you don't leave them plugged in.

    Wired Ethernet will always work a bit better than WiFi, but that might not be noticeable.

    Here at Circle HQ, we test with everything, but notice most issues come down to WiFi router / firewall choice and split SSID / bands. Not all WiFi routers properly route mDNS / Bonjour between different bands correctly especially for older WiFi routers.

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  • tz

    I already had a couple of apple airports but had some dead zones so went to eBay and bought two more. All are connected to Ethernet. No more dead zones in my CBS 3 bedroom house.

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  • Dan Bridgland

    @Logi_Aron. That’s excellent feedback. Thank you.

    My home hub is consistently set as one of my HomePods, which seems to be the one closest to one of my eero pro routers. I’m similarly having an excess of motion alerts, but I’ll stick with this configuration for the time being, at least until HomeKit makes its debut on Eero. Thanks for the detailed post!

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  • Logi_Aron

    The excessive Motion Alerts is a minor bug in iOS. Earlier in this thread are instructions for how to work-around it.

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  • Robert Pozderec

    @Logi_Aron   What about the unable to record issue people are talking about?

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  • tz

    I can’t find the post about the motion workaround.

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  • Logi_Aron

    @tz Its on Page 2 of this thread: Here is the direct link:https://support.logi.com/hc/en-us/community/posts/360036746033/comments/360009658273 

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  • Logi_Aron

    We aren't able to reproduce this yet, but this is assuming you have followed the instructions to enable recording (its not enabled by default in the Home App). It is on our radar and we are running test cycles to attempt to reproduce.

    The other issue we are trying to reproduce and track is the one where after a few days the camera stops responding.

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  • Robert Pozderec

    Great thank you, and yes recording is enabled and I’ve also removed and re-added the camera to HomeKit.

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  • ryan ryan

    My experiences, for what they’re worth. I’ve encountered both issues Aron mentioned and resolved both.

    Both of my cameras went from working 100% to permanent not-responding randomly after about a day or two. I was able to resolve this by moving them both to my 2.4GHz WiFi rather than 5GHz. The home hubs are on the 5GHz, but there is no separation between the bands in terms of vLAN in my network. 2.4 & 5 are the same LAN.

    After switching the WiFi network from the 5 to the 2.4 for each camera, the cameras stopped producing recordings. I was able to remedy by unplugging all of my home hubs, waiting until the home app realized that all were disconnected, then plugging them back in. Restarting the hubs this way fixed the recording issue immediately.

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  • Bruce Thornhill

    Just experienced my second freeze-up after approx 48h. Power cycle needed to restore streaming.

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  • Brian Tully

    I was able to fix the recording issue

    When I originally converted my 2 cameras to the beta firmware I had "Recording" turned OFF in the Logi app. I believe this was the cause. It disables the motion sensors in the Home app and you can't turn them back on because the camera is no longer accessible by the Logi app.

    I contacted support to downgrade my firmware (send your camera's MAC address in the initial request to expedite the process) - after completing the downgrade process and adding the cameras back to the Logi app, I was able to enable "Recording" on both cameras, then proceed with the beta upgrade a second time. Both cameras now detect motion & record as designed.

    I will add -- this whole thing took about 48 hours -- I had to wait for the downgrade to complete -- then wait another 24 hours before I could upgrade to the beta for a second time (perhaps I was still on the downgrade list? it kept failing with a generic error) but regardless everything works great now

    Thanks all

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  • Thomas Mason

    I also had mine setup not recording before I did the conversion (it was killing my bandwidth limit with uploads since the two cameras are outside).  I will try the downgrade and enabling recording before converting again and see if that fixes the not recording problem.

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  • Fernando Orozco

    First when I updated the camera worked perfect and recorded as expected but now it just stoped recording, there’s no timeline.
    Another bug I have since the beginning is that a black box appeared in the top of the Apple Home App, any suggestions to solve any of the issues??

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  • tz

     

    This is how mine is recording.

    it seems to see people that don’t exist.
    Maybe it’s seeing dead people’s ghosts. 😆 

    I messed with the motion settings like was suggested but it didn’t help  

    On the plus side camera is recording just fine and does record me anytime I go into my backyard  

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  • tz

    No streaming problems away from home with the circle camera.

    I also have two Omna homekit cameras. Plus an 8 camera OOSSXX NVR wireless system. My internet is U-verse.  I’m on the fastest internet I can get here unless I switch to comcast cable internet.  It’s 18 Mbps download but only 1.5 megs upload. as I also have Directv my data is unlimited as AT&T bought Directv.  Even though the upload speed is only 1.5 megs everything streams well. 

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  • Bruce Thornhill

    Now it’s frozen go for a third time. Less than 24h this time :(

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  • andre68

    well, without any doing from my side things started working since this morning.

    Recordings, Notifications when people come into camera area a.s.o

    No change done on on my side, Circle FW still the 8.0.48. Until yesterday, no recordings.

     

    Seems like Apple fixed their stuff

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  • tigor

    Not for me. Worked overnight and then stopped again the past 6 hours. Can no longer stream either. Had enough of this.

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  • Dereck Breuning

    For me it’s been working since I upgraded the firmware the day it came out.

    It did throw a lot of notifications and it also didn’t categorize it right the first day or two. After rebooting the camera and the home hub it started working perfectly. Streaming and recording and viewing recordings from home and away!

    I think the home hub is essential in this and people need to read up on what they implement. I see a lot of complaining here too about stuff which is required. So if you want HomeKit: look up what it needs. Same for any other system you’d like to use. As far as the home hub goes it does the processing and analyzing of the recorded video data (determining if it’s people, animals or vehicles) and then sending it up to iCloud for storage.

    If recording doesn’t work it could also be the network connection: unstable, too slow, etc. Since I’ve been using the circle it produced 225Gb (!!!) which has been sent out to, previously, Logi and, now, Apple. And this is since October 6th 2019.

    It’s still weird that some of you check all the requirement boxes and it still doesn’t work. I think going 5Ghz is best for this product because of the amount of data it sends out.

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  • Fernando Orozco

    @Logi_Aron, Since I updated a black box appeared in the top of the Home App, have any suggestions to solve that issue?? Or should I downgrade it to work in the Logi App and then back to HomeKit Secure Video again??

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  • Logi_Aron

    Fernando: Haven't seen this one before. My Spanish is rusty, but what happens if you click on that black box? Does it open the camera view? If so, that looks like the snapshots aren't working. Try these one at a time and see if it works:

    1. Reboot the camera.

    2. Reboot your phone, ipad, Home Hub device (Apple TV, HomePod, iPad)

    3. Remove from Home App, reset the camera, and re-add back to Home App

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  • MikeNguyen8407

    My Circle 2 I set up last night for HomeKit Secure video worked for a about a few hours before going offline. When I unplug it from power and plugged it back in, it is stuck at a solid yellow light even after leaving it for a few hours. I tried doing a reset by holding down the reset button until it alternated purple and green but as soon as i let go the led light turns off. Oddly enough if i press the reset button i get a purple light but as soon as I let go the light goes out. If i unplug power and replug it back in it goes back to being stuck at a solid yellow light. 

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  • Fernando Orozco

    @Logi_Aron thank You for answering, If I click on the box just highlights in white but nothing more. I already reboot my iPhone, the Apple TVs and HomePods just unplugged and plugged them back, If it counts as rebooting I did already and still nothing.
    If it is advisable to do the 3rd step how do I reboot the cam and can I re-add it without the Logi App???

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  • Fernando Orozco

    @Logi_Aron just to clarify, the camera is displaying, recording and working fine. Is just the black box on the top of the Home App that does nothing but is not supposed to be there.

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  • Oren4450

    Logi_Aron
    The camera does not show the recordings only in Hebrew
    Your problem or Apple?

    The sensor is also very sensitive and needs to be fixed

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  • Alexandre

    Hello,

    I switched to the beta version of the firmware to enable HomeKit Video Secure. But since the motion sensor doesn’t work at all in. No clip recorded, no notification send.

    "Status Active"=="No" and "Motion Detected"=="No". I am able to view a live video feed on my iphone.

    I rebooted my IPhone, my router. Deleted the camera in Home and added again. Nothing works. In home the state doesn’t change.

    i bought the camera this morning. Brand new. 

    Any idea ? Thank you.

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