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Logitech Circle 2 HomeKit Secure Video Support

Comments

226 comments

  • Derek Berube

    Now that iOS 13.2 has been shipped and HomeKit Secure Video is released, when will the Circle 2 firmware release supporting this functionality be available?

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  • Logi_Aron

    HomeKit Secure Video will be supported on the Circle 2 wired cameras later this year. The response @xazac received via customer support was incorrect.

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  • Chris

    Any update on this? iPadOS 13.2 Beta 2 now appears to include this feature...

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  • ryan ryan

    Any update on this? HomeKit Secure Video was released to the public today with iOS 13.2.

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  • Geert Jan Zwart

    I finally got an answer from Logitech, but it seems its a pretty generic answer, and I guess the support person did not check anything with the devs regarding the release of new firmware, nor did the person read my question carefully.

    "Logitech and Apple are currently coordinating to make the Apple HomeKit Secure Video available in the future.
    As of now we don't have time frame as to when will this feature be completed. But no worries, because this feature will be announce once it will be available.

    Here's an the latest official statement from one of our product developers:
    "HomeKit Secure Video will be supported on the Circle 2 wired cameras later this year."

    I call this bullcrap. Logitech and Apple are not currently coordinating anyting. Apple already has released Secure Video with iOS 13.2, now its up to Logitech to fullfill their promise to us.

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  • Geert Jan Zwart

    I bought two cameras because of the announcement that it would support secure video. Please release the firmware asap.

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  • Alexander Grimschold

    Any updates here? I also wrote you on Facebook two days ago - no answer yet. I purchased your products ONLY to use with Apple Secure Video and now it's supported by Apple but you guys are not supporting it? (yet?)

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  • Roman Krapohl

    Hello Logitech , whats going on ? We all want some Update !

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  • Logi_Aron

    HomeKit Secure Video support for Circle 2 wired cameras is now live. Please see full details at https://blog.logitech.com/2019/11/14/circle-2-now-works-with-apple-homekit-secure-video/

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  • Logi_Aron

    You need version 3.4.5 of the iOS App, give the Apple app store a few hours at most to show the update as available.

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  • maucarvalho

    Mina was working fine until 5 days ago. It stopped responding. No LED at all. When I try to reset it, while I hold the reset button it starts flashing purple, purple-orange, purple-green then purple-red. but as soon as I release the rest button it turns off again.

    I can’t re-add it to my Home app because it just refuses to stay on.

    Any help?

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  • Dereck Breuning

    Hope this gets released soon too. Just updated to iOS 13.2 in the hopes of using Secure Video but not supported yet!

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  • Oren4450

    When will we get a camera update that will support secure video?

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  • Alexander Grimschold

    Ping Circle Team

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  • jkenyon79

    My Logi 2 Circle camera was connected to HomeKit Securely but was experiencing issues. I removed the camera from HomeKit and now I am unable to connect my camera back to HomeKit. I’ve also tried to reset the camera by holding down the button 9 seconds and waiting for the purple and green blinking light, nothing has helped Any help would be greatly appreciated. 

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  • JZ

    So I have been having the same issues as everyone else. 2 x Circle 2 Cams upgraded fine to HKSV, one has recording option one does not. Removed the one which does not have the recording option from HomeKit and now I cannot re-add it back into HomeKit. I manually enter the HomeKit code in the home app under accessories but the camera is never found and I cannot add the camera back into the Logi App. Tried contacting Logi support with zero luck - what a painful process! 

    Can someone PLEASE tell me how to get my camera working again? Either downgrade it to work with logi app so I can re-add it or something??

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  • Geert Jan Zwart

    Don't you answer opened tickets anymore?

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  • James63203956

    I agree! What is the time frame when Circle 2 will support HomeKit Secure Video? I was under the impression when apple announced Logitech to be one of few companies at launch to support HomeKit Secure Video that it will be available when apple released the update for IOS devices for HomeKit Secure Video. 

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  • Preston Hilburn

    The option to convert it to HomeKit Secure Video is not available in the app on my phone. I have checked and there is no new version of the app yet. So, it looks like it's still not quite ready. 

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  • W8005

    Can I get an answer on future firmware updates and "(Beta) Convert your camera to support HomeKit Secure Video".

    Will Beta change change to a proper release in the future?

    How will future firmware updates happen if you can't use the Logi Circle app anymore?

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  • Logi_Aron

    I will try to answer as many of the questions posted here:

    1. How do you create motion detection zones? Motion zones are not currently supported in HomeKit Secure Video

    2. When I try to re-add my cameras back into the Logi app, I select "HomeKit paired camera" but the app doesn't find any?  You can't use your cameras in the Circle App once they have been converted to HomeKit Secure Video. All interaction is done in the Apple Home App. If you decide you don't like the new experience, please contact support and ask to revert back to the Circle Ecosystem. 

    3. Any way to change the recording resolution like we could in the Logi app? The Home App doesn't expose any resolution management and HomeKit Secure Video always runs at 1080p.

    4. After I converted, I am not getting any recordings yet. In the Home App camera settings make sure you set the mode to "Stream & Allow Recording" under the When Home and When Away. By default the Home App only selects "Stream" only (aka live view only). If this still doesn't work, make sure all your devices are running 13.2 or newer including your Home Hub device. You will also need an iCloud plan capable of recording. More details can be found in this FQA article.

    5. The LED colors have changed. Please see this FAQ article about what the HomeKit Secure Video LED scheme is.

     

     

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  • Jon Popek

    It clearly states on the website where they provide instructions for converting to HomeKit Secure Video that this was a beta release. It also clearly says beta in the HomeKit Smart Home Integration where you actually upgrade the camera. I get you might have been excited to try this out but Logitech made this extremely clear.

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  • Jon Popek

    Yes it does...Literally the button you click to upgrade your camera says "Beta: Convert to support HomeKit Secure Video."

    The support site with the instructions includes a screenshot showing this as well. 

    https://support.logi.com/hc/en-us/articles/360023265434#beta

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  • bea-ch-alet

    Hello Circle2 Home Kit Team,

    I integrated my two cameras into the home kit yesterday via firmware update.

    Unfortunately, something is wrong with the motion detector.

    I get a lot of false messages about detected movements.

    In my opinion, when changing from daylight to dusk and usually whenever I call the live picture via the Homekit app.

    Here it is about an update to get the motion sensor of the Circle2 in conjunction with the Home Kit better under control.

    I'm curious ;-)

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  • Dominique PERETTI

    Just purchased two Circle 2 in order to enjoy HomeKit Secure Video. Tested one for now.

    It worked quite correctly for a couple hours then suddenly, for no reason it could no longer be joined at all and I had to unplug / replug it to get it to work again. As other reported.

    This is a showstopper, guys.

    I'll wait for a firmware update for one week or two and see if this is fixed, otherwise I'll return them for good.

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  • maucarvalho

    Logi_Aron yea, I tried that. I tried releasing while in purple-orange, purple-green and purple-red. On all my tries, as soon as I release the reset button the LED turns off and stays that way. If I disconnect the power plug and connect it again, it flashes yellow for a second and turns off again.

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  • David Dively

    I'm having the same issues as all of you. I removed my Circle 2 from Home and reset my Circle 2. But, now I cannot re-add it. How are you adding it? I use my phone and it does not automatically show up, so I enter the homekit code and it does not work. How are you all adding it? The LED is solid green and I verified in my AP/router that the Circle is on my wifi network.

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  • Madmax

    I have the same problem as many people.
    since this morning the camera does not work anymore, impossible to connect it by wifi, and not recognized on homekit.
    I reset the camera but still the same problem, and the camera remains on fixed green LEDs

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  • Madmax

    Good morning all
    my logi circle camera still does not work, it has remained in green led since Saturday morning.
    no response from support for now but I think it will go back to amazon.

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  • tom

    @CircleTeam when is "later this year"? Pls comment to xazac's posting, is this true? 

    thx

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