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can't re-pair circle 2 with homekit after successful conversion

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7 comments

  • Dan Lourenco

    I'm having the same exact issue.  What's going on Logitech??

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  • Bill Farmer

    I too am having this problem. Hope there's a solution and not a bricked product.

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  • Bill Farmer

    Update:

    I removed the existing camera in Home and the app. I then rest the camera to a green led circle and added it an accessory to Home. I t found the camera and added it. It is working again. However, I can't tell if it is 720p or 1080p and it is slower than it was. Since it is now under Apple's control from now on its dependent on Apple.

    I have another camera and will do the same thing again tomorrow.

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  • Logi_Aron

    The most common reason for a setup failure like this is if your phone is able to connect to multiple multiple WiFi networks. iOS won't always connect back to same WiFi network that it was on before you began the setup process. It always set the camera to the WiFi network it was on before setup started, but if you have multiple SSIDs you phone might reconnect to a different one at the end of setup. The Home App will see this as a failure because it might not be able to find the camera on this 2nd network.

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  • surrender-quarrel

    Thank you for the pointer! -- I was coming back to the proper wi-fi network, but you were correct that my phone couldn't talk to the circle camera.  I rebooted my eero wi-fi and it paired with no problem.  My guess is that even though two devices connected to the same eero could talk to the outside world, they weren't able to talk to each other.

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  • afung

    I was having this exact same problem and I finally got the camera to properly add. I think that the camera may be timing out in trying to connect to the wifi network. In my case, I was able to solve the problem by (1) moving the camera very close to my wifi node and then (2) going through the reset process (hold reset button down on Logitech Circle till the ring flashes purple then red, and then adding the camera from iOS Home app). 

    Note that I tried the adding process with camera a bit further from the wifi node many times and it failed. Then, I moved the camera close to the node and it worked - going through exact same steps to reset camera and then add from iOS home app.

    Hope this helps!

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  • mhp

    I had the same problems and moving close to the wifi access point also solve the pairing issue. Thanks Archon9854

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