Logitech Group crashes Microsoft Teams on Mac

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Andrew Robinson

• November 19, 2019 16:57

On a Mac, if we have Microsoft Teams running and plug in the Logitech Group usb cable, Microsoft Teams hangs for about 30 seconds. You cant do anything. Then it starts working.

We have tried this with multiple Macs and also multiple Logitech Group devices. Does the same on all.

Any ideas?

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  Terry Lewis

  • February 27, 2020 19:41

  Nothing new to add. No further progress on that case we opened almost two months ago. I think its at the point of just user acceptance of this issue.

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  Ulf Lundqvist

  • March 02, 2020 21:56
  • Edited

  Has someone reported this directly to Logitech Support? We're having the same issues and we're rolling out these solutions right now. Logitech - please address this issue with Microsoft asap.

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  Magnus Olsson

  • March 02, 2020 23:15

  I have talked to Microsoft and Logitech and they are both aware of the issue. Does not seem to matter much that the product is certified with Teams.

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  Terry Lewis

  • March 03, 2020 14:46

  Microsoft and Logitech support were both engaged on our case. I haven't had an update for awhile now though.

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  Magnus Olsson

  • March 04, 2020 17:26

  Hey Magnus​,

  Now that all exclusionary testing is complete. It appears the issue is explicitly isolated to Microsoft Teams on macOS. Our next step would be to file a ticket with Office 365 support. This helps with issue tracking and will also allow me to escalate this issue better.

  Once submitted, could you please send that ticket number so I can notify our internal Microsoft partner.

  For your convenience, I have also included the steps to file a ticket with Office 365 support below. Once you have the support ticket number, please send it over so that I can escalate this back to Microsoft on your behalf.

  Please be advised that if you are a standard user, you must contact your local administrator and they can open a ticket for you:

  Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin.

  Select the Need help? button.

  In the Need help? pane, type a short description of your issue and then press Enter.

  If the results don't help, select Contact support.

  Enter a description if you like, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Need help? pane.

  Thanks,

  Mikael​
  Logitech Customer Support

  Got this today from Logitech Sweden.

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  Stéphane Vinuesa

  • April 01, 2020 07:15

  Hi, We are having same issue here with MacOS Catalina and Logitech Meetup. Could we get a fix please ? 

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  Nick Noble

  • June 18, 2020 09:57

  So has this been fixed by Microsoft yet?

   

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  George Benitez

  • June 18, 2020 13:38

  Problem had been fixed with the newer versions of teams for Mac

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  Jakub Sochacki

  • July 15, 2020 15:30

  Can someone confirm that it has been fixed? We are using Logitech cc3000e and still see this issue on the latest Teams version. 

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