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Does anyone have 5 Circle cameras working?

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7 comments

  • Official comment
    Balaji P

    Hi there, thanks for reaching out and sorry to hear about your experience with the Circle 2. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Robert4881

    Hello, 

    I can confirm that I have successfully used 5 Circle 2 cams on the same network/account. 

    The setup can be finicky at times. I just recently had an issue getting the Bluetooth recognition working on a known good cam.  

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  • mdr1970 mdr1970

    This is what I get EVERY time and this is the third different camera I've tried. 

    I'm at a total loss now and if I didn't have A Circle Safe subscription I'd consider changing manufacturers. 

    Any further advice, as getting through to LogiCircle is a nightmare and waiting for ticket updates takes far too long! 

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  • Robert4881

    Sorry to hear you are still having issues. Since you have 4 Circle 2 Cams working, I sure you know most of the tricks to getting the Wi-Fi working. I'll mention several things I experienced over the 2 years I have managed 5 cameras.

    First off, it is really strange that 3 different cameras fail. I know 5 cameras can work together. 

    [1] Have you tried temporarily taking one camera off-line (power-off) and then try a new camera?  

    [2] Obviously, the wi-fi signal strength is critical. For testing, make sure you are close to the router (but not too close, at least 6 feet back). 

    [3] I had issues at one point with my dual-band router connecting. I had a single access point name support both 2.4gHz and 5gHz bands. The Circle 2 can attach to either one but the 2.4gHz is better for distance. I finally reconfigured my router to have distinct access point names so I could manually control which band each camera attached to. 

    [4] At one point, I had problems with a close neighbor setting up a new, high-powered router and interfering with my router channels.  

    [5] It can be hard to get through to tech support but I have used the dedicated Circle 2 support at 866-601-5644 and found the people to be very knowledgeable and helpful. 

    Good luck

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  • mdr1970 mdr1970

    Hi Robert,

    Thank you for your response and support. I have now resolved the issue after ALLOT of head scratching!

    It was actually something to do with my mesh network's name, due to it having a character in it!?!? This some how limited the number of devices allowed onto it. I found this by chance by enabling my guest network and adding the camera to that without issue.

    After contacting the router vendor they made the suggestion to try a simpler name and password.

    Anyways....having now reset EVERYTHING which was 14 smart plugs, 6 Echo devices, 2 PCs, 2 laptops, a tablet and 3 mobile phones, everything is running as it should be, but interestingly the last camera was still problematic. At the point of entering the network password it gave me a message that this is taking a long time and a button to go back and try again. Twice I selected this option with the same result. The final time I just left it running and about 4 miutes later my phone beeped and everything was OK! :)

    So...my apologies to LogiCircle for my annoyance at them and THANKS again for your support here! 

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  • Robert4881

    Excellent news. It's always nice to see a good outcome. I would have never guess what your solution turned out to be.

    Your list of wi-fi devices looks remarkably similar to what I was dealing with for a couple of years. My biggest challenge was that the house I was supporting was 500 miles away with no one there with technical experience. I had to put all 5 cameras on smart-plugs in order to be able to remotely reset (power cycle) them when they would occasionally hang up. The 5 Circle 2 cams were critical in our efforts to support an aging parent from a long distance.   

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  • Gordy123

    I have 10 working at my house. 2 inside and 8 outside.

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