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Issue with motion detector using HomeKit Secure

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2 comments

  • Official comment
    Balaji P

    Hi David, thanks for reaching out and sorry to hear about your experience with the Circle 2. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • web web

    David

    The issue with the motion detection (at least on my end) is not that they are stuck in the triggered setting but that any change in lumens (lighting levels) is triggering the sensor. Thus if I have an automation set to trigger lights with motion, the motion detector is re-triggered when the lights turn off. This means that they get stuck in a constant triggered mode. We know this can be fixed as this was not an issue under previous firmware. It just appears as though no one seems to care about this critical problem that removes significant functionality from the device.

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