Magenta Hue on Circle 2

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sam

• December 17, 2019 03:37

Having an issue where the image on my Circle 2 is showing magenta. Is this normal?

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• Official comment

  

  Jennifer D

  • August 06, 2020 16:51

  Hi there,

  Thanks for reaching out. We apologize for the delay in getting back to you and I see that its been a long time since you posted this query. If you are still having this issue, please do let us know and we will help you out.

  Feel free to get back to us if you have any further clarification and we will be happy to assist you.

  Regards,
  Jennifer

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  Darrell Hulls

  • December 25, 2019 10:32

  I have the same issue, seems to be a fault. Starts off fine, then gets more and more magenta over a few days. 

  I have to unplug for 30mins to reset, but then it happens again. 

  I am using the camera with Apples Homekit Secure Video, not sure if that makes a difference. 

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  Darrell Hulls

  • January 03, 2020 15:35

  Just out of interest, does anyone know if Logitech actually monitor these messages? 

  Been looking through the threads and dont really see any evidence that they are engaging with the community and helping to resolve issues. 

   

  Can anyone tell me otherwise? 

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