How can I perform a factory reset on my MK850 keyboard?

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Nick Mellor

• January 21, 2020 02:06

I managed to connect this keyboard to my work computer using the unifying USB interface, then also connected the keyboard to my laptop via Bluetooth.

Now the keyboard won't talk to my work desktop computer.

I can't install the Logitech Options software because I don't have permission to install software on the desktop machine.

So I think my next strategy will be to perform a factory reset and try to reconnect that way.

So how do I perform a factory reset?

Thanks!

Nick

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• Official comment

  

  Logi_Matt

  • March 09, 2020 20:39

  Hi Nick Mellor,

   

  Thank you for reaching Logitech! We deeply apologize for not providing a prompt response.

  To be able to place the keyboard in pairing mode again, you'll just need to "Press and Hold" the button of the channel that you would like to use and pair with. Once you got a rapid blinking light, it's an indication that the keyboard is now ready to pair. All you need to do, is go to the Bluetooth settings of your device, then select the keyboard and proceed with the pairing.

  If you wish to pair the device via the Unifying receiver, download and install the Logitech Unifying Software and use the application to pair the devices together. Select the channel then continue with the pairing process.

  If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance.

   

  Regards,

  Logi_Matt

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  Kisugi Ai

  • January 23, 2020 14:41

  well you can connect 3 devices on you K850 but each cannel one, if BT or Unifying only one per cannel
  afte that you can swicht between 

   

  maybe works the following key sequence: “Escape”, “o”,“Escape”, “o”,“Escape”, “b” if the reset is accepted the lights on top will blink for a second. reconnect your Device to your pc and test it on other devices if possible

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  adom anim

  • April 20, 2022 23:55
  • Edited

  Thank you for bringing this up. Our data team has fixed your device, I would request you to delete and re-add the device and check if that works as expected.

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  -1

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• 

  Amogha A

  • December 08, 2021 20:14

  Hi Adom,
  
  Thanks for reaching out. Please let us know your questions/concerns so we can assist you in a better way.

  Regards,
  Amogha A
  Logi Support

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  Casey Beiser

  • April 26, 2022 13:01

  None of these are solutions.

  When the device is set to default, why does it not forget all the computers it was once attached to. This is what I would expect the button to do, but it doesn't. There is not way to clear the memory of the computers the keyboard has been attached to.

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  Amogha A

  • April 27, 2022 11:26

  Hi Casey,
  
  Thanks for following up. Could you help us with the model name of the product that you have so we can assist you accordingly? Thanks so much!
  
  Regards,
  Amogha A
  Logi Support

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